Alternatives to Zaptick
Compare Zaptick alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Zaptick in 2026. Compare features, ratings, user reviews, pricing, and more from Zaptick competitors and alternatives in order to make an informed decision for your business.
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Dialpad Support
Dialpad
Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. -
2
Aircall
Aircall
Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. -
3
Sendbird
Sendbird
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. -
4
Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
5
Enterprise Bot
Enterprise Bot
Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity. -
6
Infobip
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email -
7
Podium
Podium
Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.Starting Price: $399 per month -
8
Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.Starting Price: $39 per month -
9
Zoho SalesIQ
Zoho
Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses ofStarting Price: $0/month -
10
Kore.ai
Kore.ai
Kore.ai is an enterprise AI platform that enables organizations to build, deploy, manage, and optimize AI agents for customer service and employee productivity use cases. Its Agent Platform, known as Artemis, provides the foundation for creating AI-powered applications, intelligent workflows, and enterprise-grade automation solutions. The platform includes pre-built applications for industries such as banking, healthcare, retail, human resources, recruiting, and IT support. Organizations can also leverage AI agent builders, enterprise search, orchestration tools, and marketplace integrations to accelerate development and deployment. Kore.ai is designed to support large-scale enterprise environments with strong governance, administrative controls, and integration capabilities. By combining AI agents, automation, and business process intelligence, Kore.ai helps enterprises improve operational efficiency and customer experiences. -
11
Guzli
Guzli
Guzli is an AI chat and voice bot. It answers people on your website, lets them talk on the page, picks up the phone, and can call people back. Same answers. No coding. Works with Shopify, Stripe, Calendly, Zendesk, HubSpot, Salesforce, Slack, WhatsApp.Starting Price: $39/month -
12
ReadyChatAI
ReadyChatAI
ReadyChatAI is a no-code AI chatbot built for Instagram, Facebook and WhatsApp. It automatically replies to messages and comments, recommends products, and books appointments inside the chat around the clock. The chatbot is trained on your business information or your website, so it can answer like someone from your team - no coding or setup required.Starting Price: $14.99/month -
13
Botfay
Botfay
Botfay is a unified business messaging platform that merges WhatsApp, Telegram and Instagram Direct into one shared team inbox. An AI assistant reads every incoming customer message, answers routine questions from a trained knowledge base, qualifies leads by asking clarifying questions, and follows up automatically with customers who go quiet - then hands the conversation to a human teammate the moment a personal touch is needed. Botfay is built for small and medium businesses, agencies and support teams that get heavy inbound traffic across multiple messaging channels and don't want a single message slipping through the cracks. Setup takes minutes: connect an existing WhatsApp Business number, Telegram bot or channel, and Instagram account, and Botfay starts answering right away, with humans free to jump into any conversation at any time. -
14
SendSeven
SendSeven GmbH
SendSeven is a GDPR-compliant unified messaging and customer engagement platform that connects WhatsApp, SMS, Email, Instagram, Messenger, Live Chat, Telegram, and browser push through one REST API and one shared inbox. Official Meta Business Partner. Core capabilities: • Shared inbox for support & marketing — all channels with assignments, tags, notes • WhatsApp Business API with Coexistence — connect your number without migrating • AI chatbot & Knowledge Base — RAG answers from your content, human handoff • Visual Flow Builder — no-code automation • Campaigns — WhatsApp broadcasts, SMS, email, and browser push • REST API, webhooks, Zapier & n8n — one endpoint, every channel • Analytics and auto-translation (100+ languages) Plans from €49/month; API Only from €9/channel/month. No per-user fees. Unlimited seats and contacts. Free inbound. EU servers (Frankfurt). Made in Germany. EU AI Act ready. 14-day free trial, 100 test messages, no credit card.Starting Price: €9 per channel/month -
15
Rasayel
Rasayel
Rasayel is a Meta Business Partner committed to solving the real-world communication challenges faced by businesses today. By focusing on WhatsApp, the platform capitalizes on the app's wide adoption & conversational nature to provide businesses with a fast & personal way to connect with customers. With a solid feature set & deep, powerful integrations, Rasayel offers a communication experience that combines ease of use with modern & innovative capabilities. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high-quality sales conversations & deliver exceptional customer experiences. Here are some feature highlights: - Quick 3-minute sign-up - Shared Team Inbox with 2-way messaging - WhatsApp Chatbot - WhatsApp Flows: Operational, Notificational & Promotional Flows - Campaigns - Reporting & Analytics - WhatsApp Broadcasts & Bulk Messaging - Open APIs & Webhooks - Automation: Automated Bots & AI Tools - Mobile appsStarting Price: $30/month/user -
16
WaFlow
WaFlow.io
WaFlow is an all-in-one business management and customer engagement platform for businesses, combining WhatsApp and Instagram communication with retail management capabilities. It provides a unified team inbox for managing customer conversations, contacts, broadcasts, product catalogs, and customer engagement. For retail businesses, WaFlow includes product and inventory management, supplier and purchase order management, goods receipts, stock tracking and transfers, stock counts, POS, billing, cash sessions, returns, customer loyalty, and business reports. WaFlow also supports customer segmentation, broadcasts, roles and permissions, analytics, tagging, automated agent assignment, WhatsApp commerce, integrations, REST APIs and webhooks. It helps businesses manage sales, inventory, retail operations, customer support, and customer communication from a single platform.Starting Price: $8/month -
17
Trengo
Trengo
Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.Starting Price: $22 per agent per month -
18
Reflys
Reflys
Reflys is a modern chat marketing and automation platform designed to help businesses turn conversations into conversions across all major social channels—including WhatsApp, Instagram, Facebook Messenger, and TikTok. With Reflys, businesses can automate customer interactions, capture leads, and manage conversations from a single dashboard. Whether you're running WhatsApp campaigns, automating Instagram DMs, handling Facebook Messenger inquiries, or engaging audiences on TikTok, Reflys enables real-time, personalized communication at scale. Powered by AI, Reflys allows brands to create intelligent chat flows that respond instantly, understand user intent, and guide customers toward the right products or services. Its intuitive drag-and-drop builder makes it easy to set up automated replies, conversation triggers, lead qualification flows, and support systems—without any technical expertise.Starting Price: $12/month -
19
Whaticket
Whaticket
Whaticket is a comprehensive CRM platform that centralizes customer communications from WhatsApp, Facebook Messenger, Instagram Direct, and web chat into a single interface, enabling businesses to manage interactions efficiently. It supports multi-agent access, allowing multiple service or sales agents to operate simultaneously using the same WhatsApp number, thereby enhancing response times and customer satisfaction. The platform features advanced automation capabilities, including chatbots for handling frequently asked questions and mass messaging for disseminating information, promotions, and reminders. These tools streamline customer service operations and improve marketing strategies. Whaticket also offers team management functionalities, facilitating organized and controlled workflows among agents. By integrating various communication channels, Whaticket provides a unified solution for businesses aiming to optimize their customer engagement processes.Starting Price: $109 per month -
20
360 Textolic
360 Degree Cloud Technologies Private Limited
360 Textolic is a powerful multichannel messaging solution that enables sales, marketing, and support teams to engage customers directly from their CRM. It supports over 11 communication channels, including SMS, WhatsApp, RCS, Telegram, and Messenger — all managed from a unified platform. With features like bulk and one-to-one messaging, automated scheduling, no-code chatbots, and CRM integration, Textolic helps teams improve response rates and streamline communication without switching tools. Users can personalize campaigns, automate follow-ups, and measure performance with built-in reports and analytics. Ideal for companies using Salesforce, HubSpot, or Zoho, 360 Textolic reduces operational overhead and simplifies outreach at scale. Businesses worldwide rely on it for faster, smarter, and more personalized customer engagement. -
21
JediDesk
JediDesk
JediDesk is an AI customer support and sales platform that automates conversations across website chat, Telegram, Viber, Instagram, Messenger, WhatsApp and email. It handles text, voice messages, photos and video, answers from a company knowledge base, and hands complex cases to human operators. Teams use the Magic Button to generate ready replies, connect CRM and eCommerce tools such as Pipedrive, SalesDrive and Horoshop, create tasks, update customer records and work with orders through APIs. Dialog and productivity analytics help teams monitor support quality and scale service. -
22
Poli Digital
Poli Digital
Poli Digital is a cloud-based customer communication and sales platform designed for small and medium-sized businesses. The platform centralizes WhatsApp, Instagram, Facebook Messenger, and website chat into a single workspace, allowing teams to manage customer interactions, sales, and support more efficiently. Key features include multi-agent customer service, shared inboxes, CRM with sales pipelines, lead management, workflow automation, bulk messaging, reporting, analytics, and AI-powered agents for customer support and lead qualification. Poli Digital also provides official WhatsApp Business Platform integration, APIs for system integrations, conversation history, customer segmentation, audio transcription, and AI-assisted conversation management. The platform helps businesses improve customer experience, increase productivity, organize sales processes, and scale communication operations across multiple digital channels.Starting Price: $150/month -
23
Ambit
Ambit
Ambit is a Conversational AI platform that provides intelligent chatbots, or Digital Employees, to automate conversations with customers 24/7, on any channel, across voice, text and digital avatar. Ambit's Digital Employees automate responses to customer enquiries, increasing the speed of resolution times and reducing customer service costs by eliminating low-value, repetitive tasks. Our clients experience savings of up to 30% in serving their customer enquiries. The platform collects extensive data about your customer’s perceptions and concerns; which gives you the ability to better respond to their needs - now and in the future. We work with some of the world’s leading brands who trust us to build and on-board digital employees that reduce the time to value, create actionable insights and maximise valuable customer interactions. -
24
Saysimple
Saysimple
Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact managementStarting Price: €15 per user per month -
25
Heyy
Heyy
Heyy is an AI-powered customer messaging and automation platform that helps businesses manage and scale conversations, sales, support, and marketing across channels like WhatsApp, Instagram, Facebook Messenger, and website chat from one unified interface. Users create customizable “AI Employees” that can chat with customers, answer FAQs, qualify leads, automate sales funnels, route messages, and integrate with CRMs, ecommerce systems, ticketing tools, and backend workflows without coding required. It includes features such as multi-agent inboxes, automated workflows, lead qualification and tagging, targeted marketing broadcasts, and simple integrations via APIs or webhooks to turn live chat into measurable business outcomes; its AI can also escalate complex queries to humans while handling routine tasks to save teams time and provide consistent 24/7 engagement.Starting Price: $49 per month -
26
Atom
Atom
Evolve communication with your customers via courier. 8 out of 10 clients prefer to be served via Messaging platforms such as WhatsApp, FB Messenger or Twitter. Our intelligent conversational platform simplifies your work by unifying the chats that your customers send from popular messaging apps (WhatsApp, Messenger, Instagram, Telegram, among others) and manages them in one place, facilitates the shopping experience and provides immediate attention by automating responses. Connecting your main channels. We integrate all messaging channels into an intelligent conversational platform, which simplifies the visibility and traceability of service and sales. We automate 80% of human interactions, reducing service costs by 50% and multiplying sales by 30%. We convert 30% of the leads generated via marketing. Chatbots with official WhatsApp integration Register, automate, order, respond, monitor and enhance all the conversations that your company carries out through Whatsapp. -
27
widening.io
NERDCOM AIIO
Widening.io is an AI-powered customer communication and marketing platform that unifies chats, calls, emails, and campaigns into a single, intelligent workspace. Designed to enhance customer experience from the very first minute, it helps businesses engage clients instantly across WhatsApp, Instagram, Messenger, and other channels. The platform combines CRM data, automation, and real-time analytics to deliver personalized and impactful communication. With AI-driven bots and workflows, Widening.io enables automated customer journeys that drive 3x more revenue while maintaining human-like responsiveness. Its Business Marketing Suite supports segmentation, campaign management, and unified inbox capabilities for seamless collaboration. Trusted by global brands like Toyota, Decathlon, McDonald’s, and Radisson, Widening.io empowers teams to scale marketing, sales, and support with speed and precision.Starting Price: $49/month -
28
Sanoflow
Sanodoc Technologies
Unify your customer conversations across popular messaging apps like WhatsApp and Facebook Messenger with our all-in-one omnichannel platform for seamless conversational sales, promotional messaging, and enhanced customer service. Robust business messaging platform for driving sales & customer experience. Connect with customers via WhatsApp, Messenger, Instagram, and more using a single omnichannel platform. Enhance your communication and deliver a consistent, unified customer experience. -
29
Data2AIBot
Dreamious Inc.
Data2AIBot is an AI customer support platform for businesses that want faster, more consistent customer conversations across Instagram, WhatsApp Business, and website chat. Businesses can train an AI agent using their own documents, URLs, website content, and business information, then use the same agent across multiple channels. The agent answers common questions 24/7, supports pre-sales and after-sales conversations, shares relevant information, and can hand a conversation over to a human when needed. Teams can manage conversations from one place and customize the agent's role and tone. Data2AIBot is designed to reduce repetitive messaging while helping businesses respond faster without building a chatbot from scratch.Starting Price: $7.90/month -
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ClientWindow
ClientWindow
Seamlessly connecting clients who prefer WhatsApp with business teams who use Email. Delight private clients and business owners who prefer to chat on WhatsApp and other convenient messaging apps. Centralise messaging data to offer team-wide visibility of conversations and meet your data retention obligations. Automatically route chat messages and voice notes from private clients on popular messaging apps to appropriate relationship teams who use business-level communication tools including email and Microsoft Teams. ClientWindow automatically integrates messaging app conversations on WhatsApp and other chat platforms with your internal communication software, including email, Teams and Slack.Starting Price: £50/month -
31
Chatwik
Chatwik
Chatwik is an all-in-one customer communication and support platform that brings customer conversations into one unified workspace. Teams can manage live chat, WhatsApp, Facebook Messenger, Instagram, Email, Telegram, LINE, and SMS from a shared inbox. It includes conversation assignment, internal notes, saved replies, customer profiles, CRM, browser session tracking, AI-powered reply suggestions, conversation summaries, translation, and message enhancement. Chatwik also provides a Help Center for self-service support, automation rules, analytics and insights, CSAT tracking, response-time monitoring, and customizable website chat widgets. It helps support, sales, and marketing teams collaborate efficiently, respond faster, and maintain complete customer context across channels.Starting Price: $9.99 -
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TimelinesAI
TimelinesAI
Automate your processes with TimelinesAI, manage WhatsApp for your business and improve your sales and customer support teams. You can create your rules on WhatsApp and focus on business growth. Set the integration once, and always get automatic updates into your CRM. Your team will always know if there are any special deals, offers, or meaningful discussions with your clients. TimelinesAI supports the connection of multiple Whatsapp numbers and groups. You can send mass marketing messages to your contacts. You can upload a CSV list with contact numbers and send the Mass messaging campaign on Whatsapp. If there was no previous communication with the person, TimelinesAI will automatically start a new chat. Your users can gain shared access to the Whatsapp account from multiple devices. You can connect a Whatsapp account to up to 4 additional Whatsapp Web or Desktop applications of your employees. Connect Shared Inbox and review how your team members communicate with your clients.Starting Price: $10 per user per month -
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Chatwoot
Chatwoot
Chatwoot is a customer engagement suite that consolidates various communication channels, including email, website live chat, social media platforms like Facebook, Twitter, Instagram, and messaging apps such as WhatsApp and Line, into a unified dashboard. This integration enables businesses to deliver consistent customer experiences across multiple platforms. The platform offers features like canned responses for frequently asked questions, keyboard shortcuts for swift action execution, and team collaboration tools that allow internal discussions via private notes. Automation rules can be established to streamline repetitive tasks, and customizable live chat widgets can be added to websites to align with specific brand aesthetics. Chatwoot also supports chatbot integration and the embedding of custom dashboard applications, providing a comprehensive solution for managing customer interactions.Starting Price: $19 per month -
34
Convocore
Convocore
Convocore is a multi-channel AI automation platform that lets businesses build and deploy production-ready AI voice agents and chatbots in minutes, with no coding required. It supports AI phone agents, WhatsApp bots, Instagram DMs, and web chat to automate customer conversations across every channel. Built for agencies, businesses, enterprises, and resellers, Convocore offers full white-label capabilities, including custom domains, branding, and client management. Its visual builder makes creating intelligent AI agents simple, even without technical expertise. Convocore integrates with 40+ tools like HubSpot, Salesforce, Google Calendar, and Shopify, enabling automated lead qualification, booking, support, and sales. Trusted by 15,000+ users and powering over 10 million conversations, Convocore helps teams scale AI solutions, reduce costs, and deliver instant 24/7 responses with measurable results.Starting Price: $0/user/month -
35
Chattigo
chattigo
Chattigo is an omnichannel platform that centralizes communication between companies and customers, integrating channels such as WhatsApp, Facebook Messenger, Instagram, Telegram, email and more in a single interface. It combines human interaction with artificial intelligence, through chatbots that use natural language and semantic analytics to automate responses and optimize processes. The platform allows multiple management, assigning and transferring chats to different agents or departments. In addition, it has real-time reports to evaluate efficiency and satisfaction in customer service. It also has a mobile application to facilitate conversation management, allowing agents to access their inbox, review and assign conversations, and use frequently asked questions to quickly resolve common questions. The platform is customizable and integrates with CRM and ticket systems, adapting to the specific needs of each company.Starting Price: $95/month -
36
Teletype
Teletype App
Teletype is an omnichannel customer communication platform that brings all your messengers, social media, email, and website chat into a single workspace. Manage conversations from WhatsApp, Telegram, Instagram Direct, Facebook, Viber, email, and website chat — all in one panel. Every customer gets a unified profile with full conversation history, contact details, and visit data. Built-in tools include a mini-CRM, smart request routing, operator performance analytics, AI assistants, reply templates, and broadcast messaging via Teletype Sender. Native integrations integrations with popular CRMs, telephony, analytics and automation services, plus an open public API for custom scenarios. Several integrations are available for free. 1000+ companies and 4500+ operators use Teletype to handle 350M+ messages. Setup takes 15 minutes.Starting Price: $18/month -
37
Acefone
Acefone
Acefone, founded in 2010, is a product-led communications company helping businesses simplify communication and deliver better customer experiences. Its cloud-based omnichannel CX platform, AceX, offers solutions including Interactions Hub, Contact Center Studio, API Connect, Campaigns, AI Voice Agents, Voice Streaming, and Xtract—covering customer engagement, contact centres, APIs, campaigns, AI automation, real-time voice, and conversation intelligence. Headquartered in Gurgaon, Acefone serves 5,000+ businesses worldwide with 200+ professionals across Gurgaon, Mumbai, and Bangalore. With 300+ features across Voice, WhatsApp, SMS, and other channels, robust integrations, APIs, ISO 27001 certification, and 99.5% uptime, Acefone enables scalable, secure, and seamless customer communication while helping organisations improve operational efficiency and deliver personalised experiences.Starting Price: ₹1,599 per user per month -
38
Grok Voice Agent Builder
SpaceXAI
Grok Voice Agent Builder is xAI’s no-code platform for configuring production voice agents on Grok Voice in under two minutes. It is built for operators and developers who want high-volume voice agents without building the surrounding stack from scratch, bringing telephony, knowledge retrieval, tools, guardrails, MCPs, and observability into one place. Instead of stitching together separate speech-to-text, language model, and text-to-speech APIs, Voice Agent Builder uses one interface on a speech-to-speech path built for Grok Voice, tightly coupled to the model rather than assembled from three different systems. Users can write a plain-language description of how calls should flow, attach documents, connect tools, set guardrails, and move quickly from zero to a working agent. It can retrieve from uploaded knowledge bases in common formats such as plain text, Markdown, Word, PowerPoint, Excel, HTML, JSON, and others.Starting Price: $30 per month -
39
DelightChat
DelightChat
Reply to customers across all channels from one unified dashboard. Send promotional broadcasts using Official WhatsApp API and grow your sales. Automate abandoned carts recovery, send order notifications, and verify cash on delivery orders using WhatsApp. Say hello to DelightChat, a customer service and marketing tool tailor-made for eCommerce brands that use WhatsApp, Instagram, and other modern channels. Combine that with WhatsApp marketing, and you now have everything you need to grow your D2C brand. Save countless hours & have peace of mind by never missing a customer query across any channel like WhatsApp, email, FB & IG comments, Messenger, Instagram DMs, and live chat. Using Official WhatsApp API, send broadcasts to your customer's list. Thanks to high deliverability and read rates, brands are seeing up to 26x ROI on WhatsApp marketing spend and 7.1x higher conversions than email. -
40
WhatsApp
Meta
Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp. -
41
respond.io
respond.io
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging. We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace. Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities. • Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.Starting Price: $99 per month -
42
VoiceQuik
LDT Technology
VoiceQuik is a cutting-edge AI Chatbot Assistant platform made to assist companies in automating customer encounters via digital channels, chat, SMS, WhatsApp, and voice calls. With the help of the platform, businesses can create human-like AI voice bots that can manage orders, schedule appointments, answer calls, respond to client enquiries, and provide real-time support with minimal latency and high dependability. Some of its features are as following :- 1.> HD Voice Calling – Deliver crystal-clear communication quality with ultra-smooth and reliable HD voice calling support for businesses and customers. 2.> Automated Calling Software – Automate customer calls, appointment reminders, follow-ups, lead qualification, and support interactions without manual effort. 3.> AI Personal Voice Assistant – Transform customer engagement with an AI personal voice assistant that can answer calls, guide users, and resolve queries 24/7.Starting Price: $49 -
43
SaleSmartly
SaleSmartly
SaleSmartly is an AI-powered omnichannel customer communication platform that centralizes messaging, support, sales, and analytics. It connects channels like live chat, WhatsApp (including Business API), Facebook Messenger, Instagram, TikTok, Telegram, LINE, VKontakte, and WeChat into one unified dashboard. Features include automation of repetitive support tasks to reduce response times, workflow tools for routing and assigning messages internally, a shared customer database tracking interactions and browsing history, real-time translation to bridge language gaps, and dashboards to analyze metrics, trends, and channel/customer/channel-level performance. It supports templates and guided tools for ecommerce, B2B lead response, and personalized messaging. Security/privacy certifications are emphasized (ISO 27001, ISO 27701). SaleSmartly also offers collaboration features so teams can work together on customer conversations.Starting Price: $12.72 per month -
44
LeapXpert
LeapXpert
LeapXpert’s federated architecture enables seamless integration with powerful, business-critical applications. Using a mobile-first approach, users are able to conduct text and voice conversations through customers’ preferred channels, all within a secure and unified environment. Federation also allows adding features and functions that go beyond just messaging or voice, such as deep links with voice applications, message transformations, and media transcoding, chatbots that augment and amplify professionals in the conversation, and more. As instant messaging and communication further intertwine with daily life, the challenge of maintaining a separate business persona for business conversations grows. LeapXpert gives businesses a comprehensive view and full visibility of employee-customer communication without capturing employees’ private and personal messages.Starting Price: $24 per user per month -
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Asyntai
Asyntai
Asyntai is an AI chatbot for websites and online stores. It learns your website pages, documents and product catalogue, and answers visitor questions in the chat, day and night, in the visitor's language. Main features: - Answers from your own website content, uploaded files and product feeds - Works on any website with one line of code, with plugins for popular website builders, CMS and online store platforms - Custom AI instructions, so the assistant follows your rules and tone - Custom colours, position, welcome message and branding - Lead capture that collects visitor contact details - Hand-off to a human when the visitor needs one - Chat logs and insights into what visitors ask - Free plan availableStarting Price: $39/month -
46
Ownchat
Ownchat
Ownchat is the one-stop WhatsApp business solution that offers rich capabilities including a Shared Team Inbox, the multi-agent support tool for WhatsApp.Build to enable your businesses to scale up on the Whatsapp Ownchat integrates WhatsApp Business APIs' expertise into a single no-code, a collaborative workplace designed to empower businesses. Through our Android/iOS app, agents can manage customer interactions while on the road and communicate with team members from any location. Features Shared Team Inbox : Interact effectively with team members WhatsApp Chatbot : Build no-code chatbots to help customers 24/7. WhatsApp Broadcast : Create marketing campaigns at scale WhatsApp Automation : Automate WhatsApp Chats to reach Customers. WhatsApp CRM : Customer Support at Scale on WhatsApp WhatsApp Notification Campaigns : Send messages to thousands of customers who have opted-in with a single click.Starting Price: $53.00 -
47
VoiceBooker
claiverly GmbH
VoiceBooker – the smart AI assistant for phone, chat, and WhatsApp. Ready to use in just a few minutes and requiring no programming skills, it answers calls, schedules appointments, assists callers, manages chats, creates conversation transcripts, and supports outbound calling. With seamless integrations into calendars, CRMs, and databases, as well as external systems via REST and MCP, VoiceBooker optimizes communication and automates workflows across multiple channels. Businesses can deploy VoiceBooker in the cloud or on-premise for maximum flexibility and data control. For expert and enterprise users, the platform includes a powerful multi-stage system with a graphical editor that enables the creation of highly sophisticated call flows and intelligent bots. Designed to scale with your needs, VoiceBooker helps teams improve efficiency, deliver consistent customer experiences, and transform the way organizations handle voice and digital communication.Starting Price: $0.15 per minute -
48
Umnico
Umnico
The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources. Umnico Inbox consolidates messages from all communication channels in one window, so your managers do not need to switch between different apps and tabs. Free online chat widget for websites — Umnico Live Chat allows a brand to answer customer questions and assist in check out in real time. A chat widget on your site is also a proven way to reduce the expenses on phone support. Social CRM allow you to engage your customers and prospects wherever is convenient for them: on WhatsApp, Facebook, Instagram, or other social media with a single CRM for small businesses. It will allow your team to segment, track and analyze all interactions with your clients in one place.Starting Price: $7 per month -
49
Sociocs
Sociocs
Sociocs is a customer communication tool for your business. It's a single shared inbox which supports Twilio SMS (including bulk messaging), Google Business Messages, Google Review Management, Telegram, WhatsApp Business, Website Forms, Click to Chat by Text/SMS plugin, along with other features. It also has integration with Zapier (and other platforms) to automate workflow with other systems.Starting Price: $20 per month -
50
Chatley AI
Chatley AI
Chatley AI is an AI-powered customer communication platform that helps businesses manage calls, chats, and messages 24/7. Its AI voice agents can answer inbound calls, qualify leads, schedule appointments, answer customer questions, follow up with prospects, and route conversations to human team members when needed. Chatley also provides AI chat and messaging agents for websites, SMS, WhatsApp, Facebook Messenger, and other channels. Businesses can build no-code agents, connect knowledge bases, automate workflows, and integrate conversations with platforms such as Salesforce, HubSpot, Google Calendar, Calendly, Zapier, and custom systems through APIs and webhooks. Real-time analytics provide visibility into conversations, sentiment, agent performance, conversions, and customer interactions. Chatley AI is designed for businesses across industries including home services, healthcare, automotive, retail, financial services, and BPO and call centers.Starting Price: $129
