Audience

Retail, Financial Services, Insurance, Utilities, Healthcare, Government, Travel and Tourism, Education, Customer Service, Customer Support, IT Helpdesk, Human Resources

About Ambit

Ambit is a Conversational AI platform that provides intelligent chatbots, or Digital Employees, to automate conversations with customers 24/7, on any channel, across voice, text and digital avatar.

Ambit's Digital Employees automate responses to customer enquiries, increasing the speed of resolution times and reducing customer service costs by eliminating low-value, repetitive tasks. Our clients experience savings of up to 30% in serving their customer enquiries.

The platform collects extensive data about your customer’s perceptions and concerns; which gives you the ability to better respond to their needs - now and in the future.

We work with some of the world’s leading brands who trust us to build and on-board digital employees that reduce the time to value, create actionable insights and maximise valuable customer interactions.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Company Information

Ambit
Founded: 2017
New Zealand
ambit.ai

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Ambit Frequently Asked Questions

Q: What kinds of users and organization types does Ambit work with?
Q: What languages does Ambit support in their product?
Q: What kind of support options does Ambit offer?
Q: What other applications or services does Ambit integrate with?
Q: What type of training does Ambit provide?
Q: What pricing for support is available for Ambit?
Q: What pricing for training is available for Ambit?

Ambit Product Features

Artificial Intelligence

Chatbot Supported
For Healthcare Supported
For Sales Supported
For eCommerce Supported
Image Recognition Supported
Machine Learning Supported
Multi-Language Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI

Code-free Development Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Supported
Virtual Assistant Supported
Contextual Guidance Not Supported
Speech Synthesis Not Supported

Conversational Marketing

Appointment Scheduling Not Supported
Audience Segmentation Not Supported
Multi-Channel Communication Not Supported
Video Chat Not Supported
Chatbot Not Supported
Mobile Messaging Not Supported
Product Recommendations Not Supported
Lead Distribution Not Supported
Group Messaging Not Supported
Email Automation Not Supported
Lead Qualification Not Supported
Human Handover Not Supported

Customer Communications Management

Chat / Messaging Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Template Management Supported
Batch Communications Not Supported
Content Management Not Supported
Email Distribution Not Supported
Print Management Not Supported
Video Content Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Document Storage Supported
Knowledge Base Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Real-time Chat Supported
Self Service Portal Supported
Community Forums Not Supported
Email Integration Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
Known Issue Management Not Supported
Network Monitoring Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Proactive Chat Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Offline Form Not Supported
Screen Sharing Not Supported

Natural Language Processing

In-Database Text Analytics Supported
Named Entity Recognition Supported
Natural Language Generation (NLG) Supported
Open Source Integrations Supported
Parsing Supported
Part-of-Speech Tagging Supported
Sentence Segmentation Supported
Tokenization Supported
Co-Reference Resolution Not Supported
Stemming/Lemmatization Not Supported

Ambit Verified User Reviews

Write a Review
  • An Ambit AI User
    Ceo
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Overall best conversation platform"

    Posted 2022-05-22

    Pros: Complete flexibility while still being relatively simple to use
    The best natural language processing and comprehension.
    Handles more scale than anything else in the market.

    Cons: UI could be improved.
    It would be good if I could get analytics for multiple instances in one page.

    Overall: I’ve used this for a number of projects and it has never let me down.
    You can use it for everything from smaller company to something with thousands and thousands of request per day.
    The customer success team are amazing!

    Read More...
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