12Bot

Chatfuel is an AI-powered chatbot and customer communication automation platform that helps businesses manage conversations across WhatsApp, Instagram, and Facebook. The software enables organizations to create automated messaging workflows for answering customer questions, qualifying leads, scheduling appointments, and following up with prospects. Its AI agents use business-specific knowledge to provide responses, recommend products and services, and guide customers through purchasing decisions. Chatfuel includes a no-code chatbot builder, customizable templates, and automated responses triggered by social media comments, direct messages, and advertising interactions. The platform also provides lead management, appointment booking, payment links, and integrations with customer relationship management systems. Built-in analytics allow businesses to monitor campaign performance, track lead generation activity, and evaluate the effectiveness of their messaging automation.

UChat is a cloud-based platform for building and managing automated conversations across messaging and social channels. It provides a visual flow builder for creating chatbot interactions, automating lead capture, answering common questions, routing requests and following up with contacts. Businesses can manage conversations in a shared inbox and deploy bots across channels such as Facebook Messenger, Instagram, WhatsApp and website chat. The platform includes AI-assisted responses and knowledge-based agents, plus connections to customer and commerce tools. Teams use UChat for customer service, sales and marketing workflows, appointment or order enquiries, and conversational commerce. Its web application is aimed at agencies and businesses that want to design, publish and maintain chat experiences without building each bot from scratch.