Audience
Small and medium businesses, agencies and support teams handling high volumes of WhatsApp, Telegram and Instagram messages
About Botfay
Botfay is a unified business messaging platform that merges WhatsApp, Telegram and Instagram Direct into one shared team inbox. An AI assistant reads every incoming customer message, answers routine questions from a trained knowledge base, qualifies leads by asking clarifying questions, and follows up automatically with customers who go quiet - then hands the conversation to a human teammate the moment a personal touch is needed. Botfay is built for small and medium businesses, agencies and support teams that get heavy inbound traffic across multiple messaging channels and don't want a single message slipping through the cracks. Setup takes minutes: connect an existing WhatsApp Business number, Telegram bot or channel, and Instagram account, and Botfay starts answering right away, with humans free to jump into any conversation at any time.
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Pricing
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Company Information
Botfay
Founded: 2025
Ukraine
botfay.com
Videos and Screen Captures
Unified inbox screen showing conversations from WhatsApp, Telegram and Instagram in Botfay
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Product Details
Platforms Supported
Cloud
iPhone
Android
Support
Online
