Alternatives to Smaply
Compare Smaply alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Smaply in 2026. Compare features, ratings, user reviews, pricing, and more from Smaply competitors and alternatives in order to make an informed decision for your business.
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Kubit
Kubit
Your data, your insights—no third-party ownership or black-box analytics. Kubit is the leading Customer Journey Analytics platform for enterprises, enabling self-service insights, rapid decisions, and full transparency—without engineering dependencies or vendor lock-in. Unlike traditional tools, Kubit eliminates data silos, letting teams analyze customer behavior directly from Snowflake, BigQuery, or Databricks—no ETL or forced extraction needed. With built-in funnel, path, retention, and cohort analysis, Kubit empowers product teams with fast, exploratory analytics to detect anomalies, surface trends, and drive engagement—without compromise. Enterprises like Paramount, TelevisaUnivision, and Miro trust Kubit for its agility, reliability, and customer-first approach. Learn more at kubit.ai. -
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Sogolytics
Sogolytics
Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. -
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Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behaviorStarting Price: $79 per month -
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ReviewInc
ReviewInc
ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.Starting Price: 39 -
5
SurveyOL
SurveyOL.com
SurveyOL is professional, effective, and easy. It offers cutting-edge communication and feedback technology, once accessible only for "big" companies, now for small businesses as well. Select from a wide collection of question types including Multiple Choice, Image Choice, Dropdown, Textbox, Comment Box, NPS, Star Rating, Slider, Date/Time, Grid, Rankings, Uploads, and much more. More than 100 free survey templates are available to serve as the foundation for your custom surveys. SurveyOL provides flexible color themes and easy customization of color styles and fonts. You can increase your response rate by sharing your surveys via web, QR code, social media, SMS text messages, email invitations, and website embedding. Its real-time responses and robust analytical tools will help you meet your timeline and budget expectations. You can easily export survey results to Excel, Word, PPT or PDF. With SurveyOL, you can make better decisions.Starting Price: $19 per month -
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Feedbackly
Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX -
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Heap
Contentsquare
Heap is a comprehensive digital insights platform that provides businesses with a complete understanding of their customers’ journeys. By automatically capturing all user interactions across web and mobile platforms, Heap offers actionable insights to optimize conversion, retention, and user experience. The platform uses advanced data science to identify moments of friction and opportunity, allowing businesses to make data-driven decisions quickly. With powerful tools like session replay, heatmaps, and AI-powered insights, Heap enables businesses to understand and improve user behavior at every touchpoint.Starting Price: $500.00/year -
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Pendo
Pendo
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, you can easily set up in-app messages, guides and walkthroughs without any coding to help users get the most value from your products. By quickly identifying the specific features and workflows that cause users pleasure and pain, you can use the Pendo platform to guide users through the rough spots and drive them to adopt the features that create raving fans. -
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Custellence
Custellence
The journey mapping tool for customer journey managers and CX professionals. Journey maps in Custellence will help you present the customer journey in a professional and convincing way. Every detail in the software is built for you to succeed with putting the customer journey on the agenda of the management: 1. Create a visually strong and convincing customer case that will resonate with managers and stakeholders 2. Be able to convey key points about your customer journeys to test rest of your organisation 3. Feel confident when walking someone through and presenting the customer story Custellence saves time and gives you confidence by having an intuitive interface combined with the right amount of journey mapping smartness. Effortless and intuitive. Start creating journey maps and service blueprints from day one - no manuals required, and without being a designer.Starting Price: $28.00/month/user -
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UXPressia
UXPressia
UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use as a starting point. Text and audio comments, dot votes, and reactions. Storyboard library and image formatting. Default and custom tooltips. Color themes for journey maps. Team library for touchpoints, images, channels, etc. Link and email sharing. Presentation mode. Branding and high-quality exports (PNG, PDF, CSV, and PPTX). Teams will especially enjoy collaborative options and the possibility to standardize and scale their projects.Starting Price: $13.30 per month -
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Totango
Totango
Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies. -
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Gainsight
Gainsight
Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes. -
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Fullstory
Fullstory
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data. -
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Put your data to work in real time. Experience Platform, the foundation of Experience Cloud products, is an open system that transforms all your data —Adobe and non-Adobe — into robust customer profiles that update in real time and uses AI-driven insights to help you to deliver the right experiences across every channel. Bring in data from multiple sources to create and enhance real-time customer profiles. Checkmark Make data more easily understood through standardized XDMs and data validation. Checkmark Use your real-time customer profiles start personalizing experiences. Checkmark Activate profiles across devices and channels with our dynamic identity graphs. Experience Platform delivers powerful application services with unprecedented functionality. Analyze cross-channel customer interactions in one interface. Activate real-time customer profiles for instant personalization. Create individual journeys that adapt to customer behavior.
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Adora
Adora
Adora is a comprehensive platform that provides real-time visualization of your entire product experience, capturing every user journey, screen, and interaction. It automatically maps live product screens, offering up-to-date insights into user experiences. The platform includes features such as Automated Journey Maps, Session Replays, Visual Analytics, Living Product Docs, and a Wayback Machine, all designed to enhance product teams' understanding and optimization of user interactions. Adora integrates seamlessly with tools like Notion and Confluence, ensuring that product documentation remains current and accessible. With a focus on security and privacy, Adora is SOC2 certified, providing peace of mind for teams aiming to improve their product's user experience. -
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Ai-Intelekt
Ai-Intelekt
Say goodbye to marketing tunnel vision and solutions that just don’t cut it. Say hello to a turnkey, flexible platform that drives real-time buying decisions and adjusts to your business needs, and empowers you to create seamless, omnichannel experiences that adapt to each customer, from the first touchpoint to the last. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. Track the journey taken by each lead and customer so you always know their preferred path, chosen messaging, service background or purchase history. Predictive analytics Take control of your customer’s lifetime value by employing the power of true artificial intelligence (AI). Forecast outcomes based on behavioral data, historical sales, and actions to accelerate the customer journey. -
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Auryc
Auryc
Auryc's visual intelligence platform empowers organizations to create exceptional customer journeys and increase revenue. The proliferation of today’s customer experience tools is fragmenting insights across analytics platforms. It’s no wonder enterprises still struggle to understand how digital journeys impact revenue. This is why we created Auryc. You should be spending less time with analytics tools guessing why and more time with customer journeys knowing why. Conventional analytics tools tell you WHAT is happening in your business. These are tip of the iceberg metrics you need to know daily. Knowing WHY empowers you to optimize your customer journeys faster. Auryc is a real-time journey intelligence platform that surfaces valuable insights with powerful visual context across all of your digital user journeys. Auryc auto-captures client-side events for customers and visitors. -
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Woopra
Appier
Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform offers 51+ one-click integrations with partners such as Salesforce, Marketo, Intercom and Segment to seamlessly unify disparate data points across tools and teams.Starting Price: $999/month -
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Medallia
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to -
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RevSetter
RevSetter
Drive any sales or customer success motion and adapt it to each role and team – from CSM to manager to CxO and beyond. RevSetter enables the workflows that best fit your team and customers, across the revenue journey and segments. Finally, there is a solution to your data challenges. Structured or unstructured data, in any of your favorite tech or databases – it does not matter. Seamlessly integrate with RevSetter using our unique data model and see it all in action. Powering your insights, workflows, and automation. From the comprehensive CS Audit to the powerful solutions that give you a true 360 view of every lead, customer, and portfolio, RevSetter helps elevate and enhance your strategy and turns it into actionable, day-to-day activities & outcomes for your team. Leading to happier customers, improved retention, and accelerated growth. -
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Appcues
Appcues
Turn your product into a growth engine. Deliver the frictionless, product-led experiences your users demand. Grow your business faster with Appcues. Better user experiences lead to faster and more profitable growth. That’s why we developed the Product-Led Growth Platform. Appcues makes it easy to deliver exceptional user experiences at scale and unify your organization around the product as its greatest lever for growth. From initial evaluation to advocacy, Appcues helps companies deliver product experiences that create happier customers and scalable business growth. Wow users with personalized onboarding experiences. Make a great first impression. Onboard and activate users by delighting, educating, and guiding them to value quickly. Improve feature engagement and adoption rates by creating timely, contextual prompts and walkthroughs.Starting Price: $249 per month -
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Sitecore
Sitecore
Take charge of your entire content lifecycle. Sitecore Content Hub helps you manage every aspect of your marketing content for all your channels with a single, integrated solution. Enjoy one home for all your digital assets, media, product, and other content. Capitalize on personalization and manage the content that feeds it. Leverage artificial intelligence (AI) and machine learning for content tagging. Integrate seamlessly with Sitecore CMS and commerce solutions. Plan, schedule, and organize content production via a structured process. Stop searching through multiple sources and systems to find what you need. Centralize all your marketing assets with a digital asset management (DAM) solution that integrates seamlessly with your CMS. A powerful content management system (CMS) is just the start. Sitecore® Experience Platform™ (XP) also combines customer data, analytics, and marketing automation capabilities to nurture customers throughout their journey with personalized content. -
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involve.ai
involve.ai
involve.ai is a no-code platform to unify all your fragmented customer data in an early warning dashboard. Scale efficiently without adding dozens of new CSMs or data analysts. Get complete visibility of your customers by unifying all your fragmented data so you can scale your customer experience. Personalized recommendations for action across the entire customer journey to know exactly which customers to prioritize every day and become proactive. Sentiment analyses deliver accurate customer health, helping you identify churn risk and upsell/ cross-sell opportunities way before they happen. Historical data analysis creates recommended Segmentation and Benchmarking to identify leading indicators. -
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Glassbox
Glassbox
The Glassbox digital experience analytics platform gives you cutting-edge digital capabilities that enable you to deliver better user journeys to power your business growth. Now that your customers have moved online and are embracing mobile with increasing speed, it’s never been more important for organizations to ensure that their websites and mobile apps operate optimally and deliver fantastic user journeys. They also need to use the data their business generates, analyzing every user session to personalize customer journeys and drive greater engagement. Engineers need performance analytics to measure reliability. Product managers want to know how to improve engagement and conversion rates. Customer service reps want to pinpoint the source of an issue so they can resolve user struggles. -
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CFN Insight
Clarivate
Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency. Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins. Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results. CFN Insight is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available. -
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Solitics
Solitics
Leverage Your Data In Real-Time For: Marketing Automation Retention. Automation Personalization Business Intelligence Support. Seamlessly integrate and utilize all your data, in real-time, from one place, for any business need. Enabling Companies To Build Amazing Products. Solitics centralizes your data and provides you with the best utilization tools out there. Whether it’s automation, personalization, product enhancement, analytics or execution – Solitics has got you covered! Marketing Automation. Real-time customer journeys based on all your data Personalized engagements across any marketing channel. Automated analysis of your retention and conversion performance. Machine-based decisions. Technology That Spans Across Industries. Gaming. Trading eCommerce. B2C Brands. For Marketing Teams. Best in class attribution. Analyze campaign impact on revenues across all marketing channels, using data streamed from backend sources. -
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WebMaxy Analyzer
WebMaxy
Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy Analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates.Starting Price: $33/month -
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OpenText Core Journey
OpenText
OpenText Core Journey is a customer journey management platform that centralizes event data from every channel, device, and application to create a unified view of customer behavior. It empowers CX and marketing teams with real-time analytics through AI-driven dashboards that surface key trends and engagement opportunities. The platform enables organizations to map customer journeys, automate next-best actions, and deliver personalized experiences that improve retention. As a fully cloud-native solution, it deploys quickly and scales effortlessly across business units. Its intelligent orchestration tools allow teams to act on insights immediately, reducing operational blind spots. OpenText Core Journey ultimately helps businesses turn raw interaction data into orchestrated, meaningful customer engagements. -
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Cemantica
Cemantica
Capture how your customers actually experience your brand versus how you think they do. We provide a stellar customer experience platform to help you build customer journey maps, personas, manage CX programs and integrate VoC data. Your CX program in motion - we walk you through your journey maps, CX program and action plans. Your CX strategy at your fingertips - we provide a Cemantica Platform to build your journey maps and manage your CX program. Build your customer journey map, drive your CX program, connect your VoC data on one single platform! This is real, this is powerful, this is Cemantica.Starting Price: $54 per month -
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Wyng
Wyng
Wyng is the world’s leading Privacy-First Marketing platform. Built on a zero-party data API and privacy by design principles, Wyng makes it easy for brands to deliver customer experiences that are always welcome, relevant, and compliant. More than 250 brands and enterprises use Wyng to build deep, trusted relationships with their customers. Build from dozens of Wyng templates or create your own custom interaction to engage customers, earn data, and build trust. More engaging, relevant experiences drive conversion, earn data, grow loyalty, and increase purchases. Build world-class, branded experiences in minutes. Use accurate, obvious zero-party data instantly for personalization and insights. Consent-driven zero-party data delivers better results without any privacy concerns. Accelerate your team with Wyng services and leverage flexible, enterprise-grade tools to move with the speed of the market. -
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TheyDo
TheyDo
With TheyDo, designers, product teams, and marketeers can establish a workflow that helps them go from insights to implementation, to create customer-centric solutions. No more messy whiteboards, duplicated efforts, or wasted resources. You'll cut standardization time in half, save up to three big presentations a month, and decrease your operational costs by 40%. Link your entire organization together with a vertical framework that allows you to zoom in and out of the customer experience. A customer-centric process that links opportunities to journeys and solution delivery at scale, in a way that everyone understands. We encourage you to create a standardized set of your own templates, for everyone in your organization to use. Onboard your entire organization with SSO (Single-Sign-On), set granular permissions and make sure all departments find their place around the customer journeys.Starting Price: €23 per user per month -
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Oracle Maxymiser
Oracle
Improve customer experience and drive higher return on investment. Oracle Maxymiser helps B2B and B2C marketers create optimized customer journeys across websites and mobile apps through testing, personalization, recommendations, and insights. Find what works and what converts. With seamless switching between visual editing and code, Oracle Maxymiser’s visual editor enables nontechnical and technical user collaboration. Whether running A/B testing or complex, multipage funnel testing, the process is easy. Test the entire customer experience by pulling in audience data from any marketing platform or third-party business source and combining it with Oracle Maxymiser’s session data to build a complete customer view. Launch A/B and multivariate testing and segment traffic to see any number of variants throughout the sales funnel. Discover new testing opportunities and gain additional insights into the digital experience with Oracle Infinity-powered Heatmaps. -
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Gleantap
Gleantap
Engage customers and boost loyalty with Gleantap, a powerful multi-channel customer engagement platform. With Gleantap, businesses can harness the power of SMS marketing and mobile push notifications to retain customers, automate marketing, and increase revenue, referrals, and reviews. It features mobile push notifications, text messaging marketing, smart analytics, and segmentation tools. -
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Scuba
Scuba Analytics
Self-service analytics at scale. Whether you’re a product manager, the head of a business unit, a chief experience officer, a data scientist, a business analyst, or an IT staffer - you’ll appreciate how simple Scuba makes it to access your data and immediately begin mining it for insights. Whether you’re trying to understand the behavior of your customers, your systems, your apps – or anything else associated with actions taken over time – Interana is the only analytics platform that lets you move beyond dashboards and static reports, to a mode where you and your team can interactively explore your data in real-time to see not just what is happening in your business, but why. With Scuba you're never waiting for your data. All of your data is always available, so you can ask questions as quickly as you can think of them. Scuba is designed for everyday business users, so there’s no need to code or know SQL. -
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BSI CX
BSI Business Systems Integration AG
For marketing, sales, and service: Find, win, retain, and understand customers with BSI CX. Design, execute and optimize perfect customer journeys. Everything is cross-departmental, individualized for every customer, in real time, across all touchpoints, and fully automated – for extraordinary and emotional experiences. With BSI, personalized customer lifecycle management at all touchpoints becomes a reality. You will always know at what point in their lives your customers are. We believe that everyday life is the best trigger. With BSI’s trigger-based approach, you can respond to relevant (life) events in real time – and tell your customers the story that is right for them. To automate your omnichannel support, you can design, execute and optimize customer journeys as personalized campaigns, so-called “stories.” There is no need for IT skills: Everything works with drag-and-drop and with the help of a wide selection of pre-configured industry-specific “stories”. -
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TheyDo Journey AI
TheyDo
CX and design teams map customer journeys to bring insights and data together. TheyDo enables your business to align strategy, planning, and delivery around journeys. With Journey AI you can turn research into high-quality journeys. Get everyone on the same page with a clear journey hierarchy and a set taxonomy. Set your business goals and show how tackling big opportunities across journeys delivers results. Most organizations have hundreds of journeys that make up the customer experience, Journey AI maps them all out. Create a consistent way of working with journeys at the heart of operations. When everything is important, nothing is. TheyDo helps to uncover top customer needs. Track work across teams and impact NPS and CSAT together. Onboard your entire organization with SSO and make sure all departments find their place around the customer journeys. Once you get to the point where you’re discovering opportunities that you wouldn’t have otherwise found, we offer three simple plans.Starting Price: $65 per month -
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Minerva
Minerva Knows
Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our mission is to make it easy for anyone to do anything online, especially you. We show you where to click, and what to do next. Download our extension today! We are making process knowledge and expertise instantly accessible wherever you need it, right as you need it. Minerva Pro enables you to make private recipes, create teams, and view analytics at the individual, team and recipe level. -
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Relay42
Relay42
Intelligent Journey Orchestration is the data-driven marketing strategy that mirrors customer behavior across all channels to deliver true one-to-one personalization in real time throughout the entire customer journey. Gone are the days when marketing drove the customer journey. Today, we live and work in a digital landscape that has put customers at the wheel, and that means it’s no longer enough to just meet customer demand — businesses must find ways to anticipate and answer customer need before it’s even expressed. Customer loyalty is awarded to companies that put their customers at the center of everything they do. Marketing departments are measured by their ability to acquire customers, drive upsell and cross-sell, and build customer retention and loyalty over a lifetime of customer interactions. However, businesses have long known that without access to integrated data, these activities become little more than a scattershot, best-guess marketing approach. -
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Yieldify
Yieldify
Yieldify is an expert customer journey optimization (CJO) solution for eCommerce brands. With Yieldify, eCommerce stores get smart website personalization technology that is guaranteed to boost conversions, capture more leads, increase average order value, and more. Yieldify is a fully-managed solution that provides bespoke customer journey mapping services, CRO strategy, design and technical implementation of your campaigns. -
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Amplitude
Amplitude
Build products that drive outcomes. Amplitude is the product intelligence platform that helps teams convert, engage, and retain customers. Teams building digital products use Amplitude to better understand user behavior, ship improved experiences, and retain more customers. Gain a deeper understanding of how customers experience your digital products. Empower teams to ship faster, measure impact, and visualize user journeys. Personalize product experiences to drive engagement, conversion, and loyalty. Product intelligence gives teams the data and insights they need to build great product experiences—and do it at scale. Use self-serve analytics to understand what happens, why, and how to improve your product. Align on decisions and integrate with your existing workflows and tech stack to make changes, fast. -
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BlueVenn
Upland Software
Customer Data Platform and Omnichannel Marketing Hub. Unify every customer interaction, from all devices and channels, and deliver personalized, omnichannel experiences that increase customer engagement and lifetime value. BlueVenn is a unified customer data management, compliance and customer journey orchestration platform, with analytics and machine learning, to drive highly targeted personalized engagements. Our unique drag & drop customer analytics, segmentation and predictive tools put customer insights at your fingertips, whilst the omnichannel customer journey builder personalizes every online or offline customer touch-point.Starting Price: $2,333 per month -
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Dataroid
Dataroid
Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Comprehend and enhance every customer interaction. Take real-time actions. Start delivering a better experience. Collect customer behavioral data across your channels automatically from day 1 – without custom development. See each individual customer interaction under a unified customer profile. Analyze customer paths and journeys with visual dashboards. Deep dive into the reason behind with out-of-the box analytics reporting and Dataroid’s data lake. Measure real-time engagement metrics for your communication. Use Dataroid to better understand your customer behavior, enhance digital product experience, and drive retention. -
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OpenText CEM
OpenText
Create customers for life with intelligent and connected omnichannel experiences, while optimizing operations. Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. Customer experience management platforms offer a set of solutions to create and deliver omnichannel experiences and track customer interactions throughout their journey. They help organizations collaborate better and execute faster to deliver highly personalized experiences, at scale. OpenText™ Customer Experience Platform empowers Marketing and Line-of-Business teams to augment the current systems of record, such as MRM, CRM and ERP, capabilities to intelligently create, individual experiences for true data driven omnichannel experiences at scale. -
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Quadient Customer Journey Mapping
Quadient
Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms. -
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Gemseek
Gemseek
Deliver outstanding customer experience where it matters аnd grow your business. The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction. A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you increase customer satisfaction YOY by at least 15pp, retain 40% more customers, get 10% more revenue from closed-loop customer feedback initiatives, and spend 30% less on customer support. GemSeek customer experience platform enables multi-country programs where you understand what impacts customer satisfaction. Measure experience in real time across all channels and identify key satisfaction drivers. Provide AI-driven recommendations for retaining and growing customers. -
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Press'nXPress
Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences -
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RecoSense
RecoSense Infosolutions
A consumer’s purchase decision involves multiple steps. Right from his first encounter with the brand to his user journey and experience, a consumer relies on various factors to consider or reconsider a brand. At Reconsense, we use AI-powered tools to delve deeper into the consumers’ user journey, mapping every touchpoint, understanding the decisions made, and closely studying the action as well as inaction to a recommendation - to get an end-to-end, 360-degree understanding of the customers’ experience. This helps you get a holistic understanding of the consumers’ demographics, their choices, preferences, as well as expectations from the brand. The information collected can be leveraged to personalize recommendations and offerings to create an enhanced customer experience. -
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Qualtrics XM for Customer Experience
Qualtrics
Gain and retain the right customers with Qualtrics XM for Customer Experience, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics XM for Customer Experience is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics XM for Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics XM for Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization. -
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Touchpoint Dashboard
Strativity Group
We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting. Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. The world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types enable users to create, manage and relate groups of customer categories directly into their journey maps. This feature is complimented by a revamped Interface that moves nearly every complex interaction into a simpler, easy design for Touchpoint Dashboard users. Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals and any other group they need to represent,” stated Touchpoint Dashboard’s Chief Product Officer, Peter Haid. “I personally love how beautifully and flexibly this feature humanizes customers in the context of a journey map. -
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Markopolo
Markopolo AI
Markopolo AI helps brands reach 30–40% more customers with hyper-personalized outreach that scales automatically. Its AI analyzes hundreds of behavioral signals to understand what each shopper cares about, then delivers perfectly timed 1:1 messages across email, SMS, WhatsApp, push, and voice calls. The platform identifies anonymous visitors, predicts intent 10–30 seconds ahead, and adapts communication dynamically based on customer actions. With individualized recovery journeys, companies routinely boost cart recovery rates, mobile conversions, and retention without adding headcount. Markopolo AI turns abandoned sessions into revenue by using psychology-driven triggers and multichannel intelligence. The result is a fully autonomous revenue engine that personalizes every touchpoint at scale.
