Audience
Product owners who want to understand user behavior and increase product adoption
About Gainsight
Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Gainsight
Founded: 2009
United States
www.gainsight.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Gainsight Frequently Asked Questions
Gainsight Product Features
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Feedback Collection
Supported
Survey Management
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Digital Adoption Platforms
Audience Segmentation
Supported
Contextual Guidance
Supported
In-App Training
Supported
Launch Management
Supported
Self Service Tools
Supported
Surveys & Feedback
Supported
User Onboarding
Supported
Content Creation
Not Supported
Data Validation
Not Supported
Multi-Language
Not Supported
Mobile App Analytics
A/B Testing
Supported
Channel Attribution
Supported
Cohort Analysis
Supported
Funnel Analysis
Supported
In-App Events Tracking
Supported
Push Notifications
Supported
Retention Tracking
Supported
Uninstall Tracking
Supported
Revenue Tracking
Not Supported
Personalization
Behavioral Targeting
Supported
Content Analytics
Supported
Experience Management
Supported
Website Personalization
Supported
A/B Testing
Not Supported
Abandoned Cart Saver
Not Supported
Account Based Marketing
Not Supported
Campaign Segmentation
Not Supported
Contextual Targeting
Not Supported
Customer Profiles
Not Supported
Recommendation Engine
Not Supported
Product Management
Feedback Collection
Supported
Collaboration
Not Supported
Idea Management
Not Supported
Milestone Tracking
Not Supported
Prioritization
Not Supported
Product Roadmapping
Not Supported
Release Management
Not Supported
Requirements Management
Not Supported
Resource Management
Not Supported
Workflow Management
Not Supported
Survey
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Question Branching
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Question Library
Not Supported
UX
For Mobile
Supported
For Websites
Supported
User Journeys
Supported
Animation
Not Supported
Heatmaps
Not Supported
Prototyping
Not Supported
Screen Activity Recording
Not Supported
Unmoderated Testing
Not Supported
Usability Testing
Not Supported
User Research
Not Supported
Web Analytics
Goal Tracking
Supported
Pageview Tracking
Supported
User Interaction Tracking
Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
Form Analytics
Not Supported
Keyword Tracking
Not Supported
Multiple Site Management
Not Supported
Referral Source Tracking
Not Supported
Site Search Tracking
Not Supported
Time on Site Tracking
Not Supported
