Audience
Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery
About Totango
Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Totango
Founded: 2010
United States
www.totango.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Totango Frequently Asked Questions
Q: What kinds of users and organization types does Totango work with?
Totango works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Totango support in their product?
Totango supports these languages: English.
Q: What kind of support options does Totango offer?
Totango offers support via phone support and online.
Q: What other applications or services does Totango integrate with?
Totango integrates with: Amazon Redshift, Amazon S3, GTM Buddy, APIANT, InboxCRM by AppEQ, Google Cloud BigQuery, Causal, Desktop.com, Dropbox, Microsoft Dynamics 365, Google Docs, Grow, Hightouch, HubSpot CRM, HubSpot Customer Platform, Jira Work Management, Jira Service Management, Jira, Adobe Marketo Engage, Outdoo AI, Microsoft Teams, MinIO, NetSuite, MySQL, and PostgreSQL and more.
Q: Does Totango have an API?
Yes, Totango has an API.
Q: What type of training does Totango provide?
Totango provides training in the form of documentation, live online, webinars, and in person.
Q: Does Totango offer a free trial?
Yes, Totango offers a free trial.
Totango Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Survey Management
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Customer Satisfaction
Analytics
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
360 Degree Feedback
Not Supported
Call Reporting
Not Supported
Customer Success
Account Management
Supported
Customer Lifecycle Management
Supported
Health Score
Supported
Account Alerts
Not Supported
Communication Management
Not Supported
Customer Engagement
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
Experience Management
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Survey Management
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Marketing Automation
Analytics / ROI Tracking
Supported
Customizable CTAs
Supported
Drip Campaigns
Supported
Dynamic Content
Supported
Sales Intelligence
Supported
Segmentation
Supported
A/B Testing
Not Supported
Artificial Intelligence
Not Supported
Content / Blogging Platform
Not Supported
Landing Pages / Web Forms
Not Supported
Lead Scoring
Not Supported
Search Marketing
Not Supported
Social Marketing
Not Supported
Website Visitor Tracking
Not Supported
Totango Additional Categories
Totango Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Best Customer Experience tool" 5 out of 5 stars Edited 2020-08-17
Pros: Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required.
Cons: It worked great for me. Nothing to share about cons.
Overall: Totango is a powerful customer experience tool. It helps to understand the client better from their point of view. It helps to manage clients and helps to build a customer-centric business.
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