Audience
Companies searching for a solution to manage and improve their customer experience operations
About Touchpoint Dashboard
We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting. Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. The world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types enable users to create, manage and relate groups of customer categories directly into their journey maps. This feature is complimented by a revamped Interface that moves nearly every complex interaction into a simpler, easy design for Touchpoint Dashboard users. Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals and any other group they need to represent,” stated Touchpoint Dashboard’s Chief Product Officer, Peter Haid. “I personally love how beautifully and flexibly this feature humanizes customers in the context of a journey map.
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Integrations
No integrations listed.
Company Information
Strativity Group
United States
strativity.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online
Touchpoint Dashboard Frequently Asked Questions
Touchpoint Dashboard Product Features
Customer Journey Mapping Tools
Collaboration
Supported
Customer Profiles
Supported
Data Import / Export
Supported
Surveys & Feedback
Supported
Templates
Supported
Action Management
Not Supported
Attribution Modeling
Not Supported
Behavioral Analytics
Not Supported
Predictive Analytics
Not Supported
