Audience
Customer experience and user experience departments and experts, service design consultants, customer journey mapping facilitators and coaches
About UXPressia
UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use as a starting point. Text and audio comments, dot votes, and reactions. Storyboard library and image formatting. Default and custom tooltips. Color themes for journey maps. Team library for touchpoints, images, channels, etc. Link and email sharing. Presentation mode. Branding and high-quality exports (PNG, PDF, CSV, and PPTX). Teams will especially enjoy collaborative options and the possibility to standardize and scale their projects.
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Product Details
UXPressia Frequently Asked Questions
UXPressia Product Features
Customer Experience
Customer Journey Mapping Tools
Customer Success
Experience Management
Product Analytics
UX
UXPressia Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Customer journey design tool" Posted 2022-08-30
Pros: UXPressia is a very powerful and robust tool. It is used for mapping and designing the customer journey, but also for creating a persona or impact map that connects context.
Cons: At the moment I have no reservations. It might be worth considering another download format - although that is already technically challenging. If a map could be downloaded as a .docx, with the text stuff nicely structured, that would be great.
Overall: Maximum satisfaction because this tool offers everything I need. And especially the export is in high resolution and does not make a problem when printing the banner.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good solution for digital marketing projects " Posted 2022-08-24
Pros: - good performance
- good and multiple templates
- good usability
- quick support
- intuitive usageCons: - no real cons
- an integrated Editor or an automated scaling of graphic elements would be perfectOverall: Very good solution for digital projects like persona building, Guest Journey mappings and others. Recommended!
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good tool if you do JM projects on a regular basis" Posted 2022-08-10
Pros: The ability to create maps and reuse them as templates is very helpful, as often I’m in charge of 2-3 journey mapping projects at once. Presentation mode and export formats help to visually explain to the client what’s going on in their audiences’ journeys.
Cons: There are storyboard illustrations but they don’t work for me. I prefer stock photos.
Overall: A handy platform to organize all your projects and have a database. Also, you can easily share projects with clients. Maps are visually appealing, they look professional.
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