Audience

Businesses and product teams seeking to optimize customer journeys, improve conversions, and gain deeper insights into user behavior through data-driven analytics

About Heap

Heap is a comprehensive digital insights platform that provides businesses with a complete understanding of their customers’ journeys. By automatically capturing all user interactions across web and mobile platforms, Heap offers actionable insights to optimize conversion, retention, and user experience. The platform uses advanced data science to identify moments of friction and opportunity, allowing businesses to make data-driven decisions quickly. With powerful tools like session replay, heatmaps, and AI-powered insights, Heap enables businesses to understand and improve user behavior at every touchpoint.

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Pricing

Starting Price:
$500.00/year
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Contentsquare
Founded: 2012
France
www.heap.io

Videos and Screen Captures

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Heap-Graph

Heap-Graph Heap-Redacted Heap-Sales
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

Heap Frequently Asked Questions

Q: What kinds of users and organization types does Heap work with?
Q: What languages does Heap support in their product?
Q: What kind of support options does Heap offer?
Q: What other applications or services does Heap integrate with?
Q: Does Heap have a mobile app?
Q: What type of training does Heap provide?
Q: Does Heap offer a free trial?
Q: How much does Heap cost?

Heap Product Features

Business Intelligence

Ad Hoc Reports Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Performance Metrics Supported
Trend / Problem Indicators Supported
Visual Analytics Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Natural Language Generation (NLG) Not Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported

Customer Journey Mapping Tools

Templates Not Supported
Data Import / Export Not Supported
Action Management Not Supported
Attribution Modeling Not Supported
Collaboration Not Supported
Behavioral Analytics Not Supported
Surveys & Feedback Not Supported
Predictive Analytics Not Supported
Customer Profiles Not Supported

Data Visualization

Analytics Supported
Filtered Views Supported
Visual Discovery Supported
Content Management Not Supported
Dashboard Creation Not Supported
OLAP Not Supported
Relational Display Not Supported
Simulation Models Not Supported

Marketing Analytics

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Not Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

Marketing Attribution

Conversion Tracking Not Supported
Attribution Modeling Not Supported
ROI Tracking Not Supported
Cross-Channel Attribution Not Supported
Audience Segmentation Not Supported
Customer Journey Mapping Not Supported
Multi-Touch Attribution Not Supported
Predictive Analytics Not Supported

Product Analytics

Automatic Data Capture Not Supported
Real-Time Data Analysis Not Supported
User Segmentation Not Supported
Attribution Not Supported
Customer Journey Analytics Not Supported
Touchpoint Analytics Not Supported
Product Engagement Scoring Not Supported
Data History Retention Not Supported
Churn Reporting Not Supported
Data Export Not Supported
Data Labeling Not Supported
Customer Feedback Collection Not Supported
Customer Guidance Not Supported

Reporting

Customizable Dashboard Supported
Data Source Connectors Supported
Drill Down Supported
Forecasting Supported
Marketing Reports Supported
Report Export Supported
Sales Reports Supported
Drag & Drop Not Supported
Email Reports Not Supported
Financial Reports Not Supported
OLAP Not Supported
Scheduled / Automated Reports Not Supported

Web Analytics

Campaign Management Supported
Conversion Tracking Supported
Keyword Tracking Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
User Interaction Tracking Supported
Form Analytics Not Supported
Goal Tracking Not Supported
Time on Site Tracking Not Supported

Heap Additional Categories

Heap Verified User Reviews

Write a Review
  • Dominik R.
    Senior Project Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Your reports and analysis help make viable web-oriented decisions "

    Posted 2021-04-20

    Pros: I enjoy Heap's ability to constantly and closely track traffic within our websites and the behavior of the users visiting them. Heap provides very useful, easy to understand and analyze data to identify and correct potential flaws or track modules that can be improved within our web pages.

    Cons: The learning cave of this software is steep, and its configuration is not the easiest. However, it has excellent tutorials and an exceptional technical support team.

    Overall: Heap is an exceptional and very reliable analytical tool that we have been able to take advantage of, its reporting function is excellent, and we have relied on the study of these reports to apply constant improvements to our websites and try to provide a better web experience to visitors, who are becoming more and more. It could be excellent support within your organization to encourage viable decision-making regarding your websites by analyzing the data that this tool helps to collect. Our experience as users of this tool has been satisfactory. Heap is synonymous with improvement.

    Read More...
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