Alternatives to NexTalk
Compare NexTalk alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to NexTalk in 2026. Compare features, ratings, user reviews, pricing, and more from NexTalk competitors and alternatives in order to make an informed decision for your business.
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CallShaper
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.Starting Price: $75 per month -
2
Ava
Ava
Empowering deaf & hard-of-hearing people and inclusive organizations with the best live captioning solution for any situation. In just one click, display instant captions for your conference calls, no matter what tool you use. For near-perfect accuracy, add a professional scribe for real-time corrections. Ava Closed Captions, for Mac & Windows, will always display captions on top of the video call or the shared screen or presentation, so you can follow comfortably. We work with employers, teachers, event organizers, and other accessibility specialists looking to fully include their deaf & hard-of-hearing members. Ava empowers you with a whole new level of autonomy, for many situations in your day-to-day life. Communications deserve to be accessible. Help us share Ava with your friends, family, and coworkers. Ava’s mission is to empower 450M deaf & hard-of-hearing people to a totally accessible world.Starting Price: $119 per month -
3
Rescu
Rescu Saves Lives
With Rescu, you can stay calm knowing your own private dispatch is only two taps away. With Rescu, you can store up to 4 Addresses for dispatch. During an emergency, we can provide responders your critical information stored in our app while you’re away. Providing you and your loved ones the most efficient emergency response. In an already stressful situation, you don’t need the added pressure of trying to tell your loved ones what’s going on. Rescu takes the worry out of communicating during an emergency by sending automated alerts to your emergency contacts. Caregivers can use our emergency alert device to monitor the elderly or others with mobility or access limitations. Deaf and Hard-of-Hearing customers love our one-touch feature. It’s easy to communicate without having to hear. All with a single app, for a fraction of the cost of other services. -
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VITAC
VITAC
We ensure your content reaches as many people as possible. Whether you’re creating a program, hosting a conference, or planning an event, adding captions and/or audio description provides accessibility and engagement for all. At VITAC, we’re here to help ensure that the process goes smoothly. We’re the largest and most trusted captioning company in the United States, and our investment in our people, process, and technology are unmatched in the industry. Captioning is the art of transcribing the audio portion of a video, program, or event into text and displaying that text on a screen. These captions can appear on a television, movie, computer, or mobile device. Captions largely are used by members of the deaf and hard-of-hearing community, and captioning a program, conference, or event goes a long way towards making it inclusive and accessible to all. -
5
Camfrog
Peerstream
Camfrog Video Chat blends personal instant messaging, chat rooms, and video chat into one well-designed application. Very few free applications offer as many features as Camfrog, and you will find the community of users to be active and diverse, giving you an engaging experience. Did you know Camfrog has features built into its software just for deaf users? Many deaf Camfrog users use our software to communicate via video chat by signing into their webcam back and forth. As Camfrog became popular with deaf users we added a deaf video chat room list and deaf features in our Camfrog Server software. Our Camfrog Server software now has a deaf mode where the "Talk" button is automatically disabled by default. If you would like to translate Camfrog please click Sign On Now, then type your Camfrog nickname and password, choose the language you would like to translate and press the Sign On button. -
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CaptionSync
Automatic Sync Technologies
Captioning Kaltura MediaSpace content is easy with CaptionSync’s Kaltura MediaSpace integration. Our integration allows you to easily add closed captioning to Kaltura videos and lecture captures. With our integration, you can simplify your captioning workflow and make the content accessible to a broader audience. Closed captioning is not only a legal mandate for public video content, it also gives a broader audience the opportunity to engage with your Kaltura content. Whether you are a Disability Resources manager, an instructor, a student, or a teacher, captions can help you disseminate and promote the content located in Kaltura and ensure the deaf and hard of hearing can be equally active participants in the communication flow. With CaptionSync’s Kaltura MediaSpace integration, you can quickly and easily caption Kaltura online media and make it accessible. -
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3Play Media
3Play Media
A full-service video accessibility solution you can trust to deliver on quality, turnaround, and support. Live & post production captioning, 20+ languages, true 99% accuracy. 40+ languages, high quality, multiple service options. High quality, easy publishing, competitively priced. 80% of people are more likely to watch an entire video when captions are available. 60% of those who have hearing loss are either in the workforce or in an educational setting. 80% of people who use captions aren’t Deaf or hard of hearing. We have the only true 99% accuracy in the industry. We provide flexible turnaround options (as fast as 2 hours). You get white glove support and a dedicated account manager. 20+ integrations & custom APIs to automate your captioning workflow. Our sleek account system makes it easy to order, download, and organize files. We have a deadline compliance 99.9% & can process large quantities of files. -
8
Subly
Subly
Generate open or closed captions for videos automatically, in a matter of minutes. Subly will do the heavy lifting, so you can focus on making subtitle edits and styling your video, ready to share faster with your audience. You wouldn’t share a video without image or sound. So why leave out the text? Subtitles can help to get the attention of those with sound off, deaf or hard of hearing. Making sure they can understand your content, whilst your engagement soars too. You can generate subtitles or captions automatically, by typing the text in the subtitle editor, or by uploading your own SRT file. Quickly make amends to the timings inside the subtitle editor or move your subtitles in the timeline. You may also preview your video with the subtitles to confirm they are accurate and in sync.Starting Price: $17 per month -
9
Live Transcribe
Live Transcribe
Live Transcribe has a new name, Live Transcribe & Sound Notifications. It's an app that makes everyday conversations and surrounding sounds more accessible among people who are deaf and hard of hearing, using just your Android phone. Using Google’s state-of-the-art automatic speech recognition and sound detection technology, Live Transcribe & Sound Notifications provides you free, real-time transcriptions of your conversations and sends notifications based on your surrounding sounds at home. The notifications make you aware of important situations at home, such as a fire alarm or doorbell ringing, so that you can respond quickly. Get notified of potential risky situations and personal situations based on sounds happening at home (for example, smoke alarm, siren, baby sounds). Get notifications with a flashing light or vibration to your mobile device or wearable. Timeline view lets you go back in history (currently limited to 12 hours) to see what was happening around you. -
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GoodMaps
GoodMaps
Developing inclusive products is the foundation GoodMaps was built on, and we intend to keep it that way. This approach drives an innovative environment to create cutting-edge technology that works for everyone. As modern transit hubs evolve and become even more expansive, let GoodMaps help ease any potential uncertainty for your passengers. Whether blind or low vision, deaf or hearing impaired, or simply anxious when traveling, GoodMaps has wowed users at every turn. Not only will they get precise directions – accurate within 2–3 feet – around your building, but they can also choose their language, cueing method, and route to meet their needs. Whether it’s a step-free path for people in wheelchairs, a route with fewer obstacles for people with visual impairments, or a quieter journey for folks uncomfortable with crowds, GoodMaps is removing barriers and helping to modernize transit stations at home and abroad. -
11
Sumotunes
Sumo Apps
Easy-to-use web-based music studio to create songs, play with instruments or remix other users' original songs. Supports MP3 export and cloud storage for your songs. Compose your own hit song, even if you're tone deaf. Write the next big opera or pop hit! Composing music has never been this easy. Share your hit tracks with the community and gain fame. All from your own home! Mix the next banger, downtempo or lo-fi chillstep mix. You can also remix songs! Drums, bass, guitar, keyboards, or the sounds of everyday life. We've got a cornucopia of sounds to riff with! Become a beatmaker by layering instrumentals and patterns. See the music as you make melodies for others to hear. Enjoy an online image editor, photo editor, audio editor, video editor, music studio, code studio, pixel editor and 3D studio for only $9 / month.Starting Price: $9 per month -
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TelTel
TelTel
Free telephony center that provides outgoing and incoming calls via Internet with a wide range of functionality for your business. To receive calls, you can buy all kinds of Latvian and foreign numbers and forward them to a call center or a mobile phone. Call within Latvia or abroad for a couple of cents per minute. Call from your phone without changing current operator or SIM card. You can playback audio for each call. Real-time call reports and statistics. Predictive dialer and click2call decrease agents dialing time. With auto dialer blast recorded message automatically to all numbers. In background customer hear music and call is forwarded to all or the first available operator. -
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i2x
i2x GmbH
Real-time conversation analytics and coaching. i2x enables you to leverage your data and understand what makes your team successful and customers happy - in real-time and powered by AI. Close more deals from data-supported strategies and distribute best practices throughout the team. Make more customers happy by analyzing conversations and improving agents and scripts. Optimize agent-customer interaction by A/B testing tactics. i2x gives managers a window into the world of customer interaction. It better equips your agents to lead successful calls, giving you the peace of mind that your customers are better catered. We know how hard it is to train your agents as often as you’d like. Think of i2x as a tool to enhance the impact you have on your agent’s learning curve. They’ll receive tailored training, even when you’re not around! As an agent in sales or customer service you can stay ahead of the game by using i2x to improve your communication skills. -
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IMP (Interpretation Management Platform)
Frederick Interpreting Agency
IMP (Interpretation Management Platform) is operations software for interpreting agencies, built inside Frederick Interpreting Agency, a working Deaf-owned agency in Maryland. It runs the entire workflow from first request to final payment: a scheduler with conflict detection and recurring appointments, job broadcasting that ranks interpreters by language, certification, proximity, and availability and rebroadcasts until filled, per-account rate cards with rush and after-hours rules, batch invoicing synced to QuickBooks or collected through Stripe, and separate interpreter pay tracking. Three portals give admins, interpreters, and clients exactly what they need. Interpreters accept jobs, set availability, and navigate from their phones; clients request interpreters, view invoices, and pay online. VRI and OPI calling are built in, and a live AI Translator covers 25+ languages. The Premium tier adds an AI phone receptionist, AI intake from PDFs and emails, and AI customer support.Starting Price: $199 -
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Solus One
Solus One
The Solus One customer engagement software does all the hard work for you. Collating tickets, distributing to your agents, offering to script prompts, then automatically recording the call outcome in your CRM while capturing data for top-line performance reports. Our software brings people together, wherever they come from and how ever they want to get in touch. Join us and revolutionalize your communication strategy. Founded in 2006, Solus One was the first company in Canada to introduce VOIP (Voice over IP) solutions to the Canadian Market. Our spinoff company, Solus VB, is a voice broadcasting company providing mass phone voice broadcasts to Political and Retail Clients. Demonstrate a Desire to Communicate & Engage with your Voters. Report your Findings in your Riding Newsletter. Identify your Voters Preferences & Views. Improve your Name Recognition in Your Riding. -
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Kloudtalk
Kloudtalk
A professional text to speech IVR that converts any written text into spoken words. No need to pay extra for getting professional voice recoded for your IVR. Audio & Video conferencing facility with up to 200 participants. Mobile app supported. Intelligent call routing patch customer calls directly with the right agent. It saves time for the customer and helps agents to manage calls efficiently. Customers can leave voicemails during your non-working timings. Get voicemails as attachments on your email. Create multi-level IVRs and route calls to multiple teams. Create and implement flexible IVR menus for handling incoming calls. Buy Phone Numbers in over 50+ Countries. Get virtual phone numbers instantly in virtually all the major countries. Every business communicates with it's customers and prospective clients. The most common way of communicating is audio, it is used almost by every business across the globe.Starting Price: $20 per user per month -
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iCourt
iCourt
iCourt is a software application designed specifically for virtual, audio/visual court sessions, including arraignment hearings, first appearance hearings, motion hearings and trials. The application facilitates encrypted interactions between citizens and court staff, including the solicitor, public defender, probation officer, clerks, interpreter and the judge. The citizen log-in process directs cases to designated staff members based upon answers to pre-determined questions. Acknowledgment of Rights forms, probation documents, community service agreements and reset notices are examples of forms that can be electronically signed by citizens through the iCourt system. Court staff has complete flexibility to internally transfer cases, invite staff into ongoing proceedings and initiate private video calls with one another during hearings. -
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TCN
TCN
TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road. -
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Mekashron Call Center
Mekashron
Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity. Increase call center agents' productivity by up to 220%. Connect calls automatically – no wasted time with unanswered calls. Track all your customer interactions in one place. Manage telemarketing campaigns. Broadcast marketing and service messages to your customers. Handle financial transactions – including credit cards and subscriptions. Call centers that run on paper are incredibly inefficient. On average, agents spend more than 50% of their time calling busy, unanswered or invalid numbers. In addition, agents tire and lose concentration when they are waiting for calls to be answered, reducing their productivity even more.Starting Price: $29 per month -
20
Adoric
Adoric Technologies LTD
Since 2014, Adoric Technologies has been helping businesses, both small and big, to optimize their website’s conversions. Though based in Israel, many companies all over the world use Adoric software on their website. Adoric, actually, is a Saas solution. It comes with lots of tools and features to help businesses get the most out of their website traffic. This includes pre-designed opt-in forms for converting visitors into subscribers and customers. Plus an A/B testing tool, a smart analytics tool, product recommendation feature, etc. What’s more, Adoric is Web Accessibility compliant. This means that users can use it to create marketing campaigns that are accessible to the disabled - the blind, deaf, etc. Adoric is free - forever. However, it comes with paid plans tailored for individuals and organizations looking to scale up their businesses. Adoric can be used on WordPress, Shopify, Wix, and any other website platform.Starting Price: Free -
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Utterly
Utterly
Our noise removal SDK is offering unmatched real-time noise removal, while being the best in the market for power efficiency and latency. Remove background noise from both ends of your call with one click. Your kids can play in the same room - only your voice will be heard in the call. We know it's been hard to give lectures and teach online in pandemic. Utterly will make sure students can hear you and not the construction work across the street. Did you always dream of becoming a digital nomad? Only you can hear relaxing waves while working on the beach - your co-workers won't know where you are. We have no access to your audio data - all the audio processing is done locally on your device.Starting Price: $5 per month -
22
PhoneIQ
PhoneIQ
PhoneIQ is built from the ground up for companies on Salesforce, delivering the best telephony integration for Salesforce Lightning. A truly unified communications solution that blends HD voice, video and messaging. The only Salesforce CTI that delivers fully integrated voice, SMS, video and messaging across desktop and mobile. Leverage automatic call logging, disposition codes, tags, click to dial, screen pop, auto-dialing, and much more! Dramatically increase agent productivity by creating custom PhoneIQ workflows that streamline Sales and Service processes within Salesforce, like call logging, case & task creation and more. Manage your entire phone system and contact center platform from within Salesforce. With PhoneIQ, everything from system management to call handling and advanced analytics can be instantly accessed through your CRM.Starting Price: $25 per user per month -
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Freevoice
Freevoice
Freevoice is a comprehensive business communication platform offering a range of solutions tailored to enhance organizational efficiency. Their business phone system provides features such as user portals for internal messaging, call management, faxing, texting, and personal call routing. It supports connections from various devices, including desk phones, softphones, or browsers, and offers local presence by automatically matching your caller ID to the area you're calling. For call centers, Freevoice delivers tools to track marketing efforts, manage agents, and ensure a superior customer experience. Features include auto-call distribution, call queuing, virtual hold, agent portals, caller priorities, and local number display. The system also provides extensive reporting and metrics, such as agent reports, queue reports, call details, and wallboard displays. The predictive dialer feature allows dialing multiple lines per agent.Starting Price: $5.90 per month -
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Nectar Desk
Nectar Desk
Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.Starting Price: $50 per user per month -
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CallCenterHosting
CallCenterHosting
Enriched with advanced features, cloud-based solutions from CallCenterHosting bring you business success. The success of a call center depends on the efficiency of a dialer and its capabilities to outreach customers. The suitability of dialers depends on the number of agents available and the scale of the need for outreaching customers. Cloud-based call center solutions that help your agents negotiate with customers with the right tools and information. Cloud has taken the call center industry to a completely new level and, it has brought in several innovations that have made it possible to tap the full potential of customer service with the help of cloud-hosted call centers. Use toll free and virtual numbers to communicate and endorse your products or services to your new customers. Steady communication with customers is the key to achieve business success. Companies look for ways to be highly accessible to their customers in terms of how easily the customers connect with them.Starting Price: $7.49 per user per month -
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Arbeit Click
Arbeit Software
Agents manually click each call to dial out, listen, decide if the call is a live human or voicemail, and decide whether to leave a voicemail message. This is one of Arbeit Click’s most powerful compliance features. A long pause, specifically a three-second pause, indicates an autodialer and increases the likelihood of your contact hanging up. Arbeit Click enables agents to interact with more contacts by removing this incriminating three-second pause. Getting started is easy and seamless from start to finish with virtually no downtime during & after the fast setup process. The interface is straightforward & intuitive, making it easy for you and your team to quickly get started making more compliant calls. Listen to live or previously recorded calls to assist in coaching & developing agents. Regain control of call & campaign data with advanced search capabilities. You decide how many numbers each agent can call out at once.Starting Price: $250 per month -
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HereAfter AI
HereAfter
Sharing memories on your own can be hard. HereAfter makes it easy with a friendly, virtual interviewer and hundreds of inspiring story prompts. Audio record stories about your childhood, relationships, experiences, personality, and more. We’ll securely save and organize everything for loved ones to hear, right away or years in the future. Upload pictures to go with your stories. Family members will always be able to hear your voice explaining who's in the picture and why the moment mattered. Unlike life story books and photo albums, the HereAfter app is interactive. Forget wading through hours of conventional recordings. Family members can instantly access stories and photos just by asking. Loved ones will enjoy hearing your memories through any computer or phone from wherever they are. Only you and the people you authorize can access your memories.Starting Price: Free -
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Callcruncher Access Anywhere
Callcruncher
Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues. -
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Sales Sling
Sales Sling
Call Recording Every call that is made is automatically recorded and stored on the contact record within the Sales Sling Lead Management System. Calls are also searchable through our reporting and agent call history features, so you have the ability to easily find, download or flag a call and share it with the agent or other team members for coaching or review. Built into the call making workflow, outcome tracking will become an intuitive and second nature for your agents. Predetermined disposition buttons are incorporated into the call center dashboard and at the end of a call your agent must simply click on an outcome and a contact will move into the appropriate bucket of your sales pipeline. Conference in as many people as you need to for a demo or meeting. Allows you to whisper into the ear of an agent during a call without the client hearing and to take over a call if necessary. This is invaluable when training new talent.Starting Price: $49.99 per user per month -
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Contaque
Contaque
Make sure that your growing business does not leave your customers struggling to connect with you. A solution that can help you improve your customer experience by reaching them through inbound, outbound or a blended call set-up. An intelligent multi-platform interaction for your customers ensures that you are available on every platform that your customers prefer to engage with you on. Simply have your agents log in and work from anywhere through their smartphones by installing the Contaque app, available for both iOS & Android. A secure private communication platform that you can use to share ideas, messages, data, and knowledge in any media format that you prefer. To be an innovative organization that comprehends exhaustive business necessities and conveys best-in-class solutions to contact centers and enterprise clients globally. To offer holistic communication solutions and endeavor for 100% customer satisfaction by understanding the exact needs of the customer. -
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Zendesk Talk
Zendesk
Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.Starting Price: $19 per agent per month -
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Call Center Designer
Portage Communications
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.Starting Price: $179.95 one-time payment -
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Exelysis Contact Center
Exelysis
Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication. Exelysis, through group based routing, allows the intelligent distribution of calls and the optimal utilization of agent resources. With Exelysis Contact Center, each call can be multiply tagged based on its characteristics, allowing for fine grained handling. An agent group acts like the bonding agent between calls and handling agents. Groups can abstract skills, departments and campaigns, providing great flexibility when modelling the call routing scenarios. Groups can be bundled in sets, allowing more complex scenarios to be implemented. Queueing of calls is performed dynamically, based on the call’s characteristics. Priorities allow for delicate tuning of call handling order, and advanced features like priority levels allow assigning important calls to agents concurrently with their streamlined workload.Starting Price: 50e -
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DialerKing
DialerKing Technology
A dialer software can improve efficiency by automating the process of dialing phone numbers, reducing the time agents spend manually dialing numbers, and allowing them to focus on more important tasks such as talking to customers. It can also optimize the process of call routing, call reporting, and call monitoring, allowing managers to identify areas where efficiency can be improved. -
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iHelpBD
iHelpBD
iHelpBD is the major platform for constructing and publishing interactive decision Product. iHelBD is a private software program firm committed to provide market leading software program solutions. We specialize in VOIP software program and develop the usage of the ultra-modern standards and technologies. If you are searching for a VOIP phone system for your small business, iHelpBD is what you need. Unlike other VOIP solutions, iHelpBD works both as your internal PBX system and contact center for inbound and outbound calls. Importantly, when customers call you from a phone recorded in CRM, they will be identified, linked to assigned manager and their telephone call will be logged and recorded, if necessary. iHelpBD creates outstanding value by way of blending innovative software program solutions and methods with close customer relationships. We grant commercial enterprise solutions to all corners of the world, from individuals to large business enterprise organizations. -
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Windstream Enterprise CCaaS
Windstream Enterprise
Your customers want to interact with you their way, by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level and saves you money on hardware and operating expenses. CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat, and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs. Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution. -
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NovelVox Agent Accelerator
NovelVox
NovelVox’s Agent Accelerator empowers agents with a 360-degree view of customer information that allows them to offer a personalized customer experience and lightning-fast service. This powerful solution significantly reduces Average Handling Time (AHT) and waiting time, improves First Call Resolution (FCR), and increases customer satisfaction. The all-in-one desktop gives a single interface and a single view to agents as they interact with multiple applications but provides a seamless experience for customers. With the caller data display containing details such as caller name, address, contact details, past transactions, and ticket status, agents call customers by name and eliminate making customers repeat their requests. With all details handy, an agent can address concerns in a personalized manner and at a much faster pace, in addition to chatting with other agents to get timely information while assisting callers. -
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Brekeke CCS
Brekeke Software
Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system. The software included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), and Brekeke CRM. Multi-tenant feature support. Multi-language Support (English, Japanese, Mandarin Chinese). Selection of Agents (i.e., Assign a call to the same agent who had already assisted the customer). Smart Call Queues (Allowed to program call queuing rules based on predefined conditions.). Brekeke Software, Inc., develops high-quality, innovative SIP communication software products for enterprises, and service providers. Brekeke's comprehensive SIP-based family of products enables organizations to seamlessly migrate or integrate IP communication systems into their communications infrastructure. Founded in 2002, Brekeke is headquartered in San Mateo, California. -
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Calabrio ONE
Calabrio
Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. Capture every interaction. Hear every voice. Record every call, every time. Seamlessly integrate Calabrio ONE with best-of-breed channel systems. Create a central command center for your contact center. -
40
Jursu
Jursu
Jursu is a complete law practice management platform built for lawyers, advocates, and law firms. Available as a web app at and as an Android mobile app, Jursu helps legal professionals manage their entire practice from one place — on any device, anywhere. Matter Management Create and organize all your cases with full details including case type, court, client, opposing party, opposing counsel, filing date, and current status. Track matters as Active, Urgent, Pending, or Adjourned. Assign matters to team members and search across your entire caseload instantly. Court Hearing Tracker Never miss a court date again. Log every hearing with date, time, court, judge, and outcome. Get automatic push notifications before upcoming hearings. View your full hearing schedule by day, week, or month. Jursu maintains a complete hearing history for every matter.Starting Price: $1.8/firm/month -
41
VICIhost
VICIhost
VICIhost offers Inbound ACD, outbound predictive dialing, inbound email handling, web-configurable IVRs, skills-based agent routing, voicemail boxes, full call recording, PBX functionality and much more. High-level data encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield that. You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. -
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SanCCS
SAN Softwares
Unlock exceptional features with the best call center software. A calling software for a call center can make your business efficient yet advanced. Get multiple dialing modes including progressive, predicative, manual, and preview. Various reports based on performance, attendance, call logs, and Analytical reporting. Allocation of calls based on the availability of agent, category of agent, the skill of the agent, and many other parameters. Integration calling option with the click-to-call button on the website and internal CRM. The dialer for call center software offers an exceptional feature of automated callback if an agent misses the call. SanCCS cloud call center solutions allow you to handle interactions with customers from multiple channels like Facebook, Viber, WhatsApp, and Twitter in a way that allows customers to switch back and forth between multiple channels seamlessly.Starting Price: ₹1499/User -
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CallerDesk
CallerDesk
CallerDesk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. CallerDesk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of CallerDesk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound -
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ZIWO
ASWAT Telecom & Media
Crystal Clear Quality Call in the GCC. Manage phone calls, WhatsApp and SMS conversations on one platform. All connected with your CRM. Increase your market reach and the odds to convert your calls by getting your own phone numbers in each and every market you operate in. Make it easy and cheap for your clients to call you. Getting all the customer information in one place along with readymade plugins to a wide selection of CRMs and popular APPs, ZIWO makes the 360 customer view a reality. Simply. Connect ZIWO with your preferred apps and CRM, instantly in a click. Leverage the power of your clients’s data with maximum productivity. Simply. Monitor your call center activity. We offer a large number of widgets to see agents activity, queues occupation, SLA and more. Connect ZIWO to the apps you love and use every day. Powerful one-click deployment CRM plugins and other out-of-the-box solutions help to automate your business workflows and to boost productivity. -
45
ConVox
Deepija Telecom
ConVox is a comprehensive call center software solution that caters to various communication needs. It offers features for both inbound and outbound calling, making it a versatile tool for call centers of all sizes. One of the standout features of ConVox is its predictive dialer, which helps call centers optimize their outbound calling operations by automatically dialing numbers and connecting agents to live calls, thereby increasing efficiency and productivity. In addition to traditional voice calls, ConVox also supports audio conferencing, allowing multiple participants to join a call simultaneously. This feature is particularly useful for virtual meetings or training sessions. Moreover, ConVox integrates WhatsApp messaging solution into its platform, enabling businesses to communicate with customers through this popular messaging app. This integration enhances customer engagement and provides an additional channel for customer support. -
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Primas CX
Primas Group
A state-of-the-art solution that overlays onto your existing premise-based call center providing true omni-channel capabilities. This revolutionary software package includes up to 20 world class CX apps that can be implemented quickly and easily in a matter of days – at a price that doesn’t break the bank. Requires only minor modifications to your existing call center. Turns voice-only agents into omni-channel agents to communicate simultaneously via voice, chat, social media, email & web. Facilitates "anytime" communication with online chat via text message, in lieu of direct contact with human agent. Follows customer journey with specialized Screen Pop that displays repeat contacts & historical view of past interactions. Greets repeat caller by name and offers to connect to agent with whom he last communicated. -
47
OTO
OTO Systems
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours. Complement your NPS scoring with in-call intonation analytics. Identify call agent engagement and proactively set your WFM plan. Pick calls for QA faster. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data! Voice is the most valuable touchpoint between you and your customer. We're here to help you truly understand and leverage your voice data at scale. Whether you're building a mobile app or data analytics dashboards, our lightweight DeepToneTM engine gives you access to our powerful voice models on any device, providing you with a rich layer of acoustic labels for nearly every audio format.Starting Price: $100 per month -
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NUACOM
NUACOM
NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers. Deliver exceptional customer service and handle successful sales calls through the power of our VoIP solution for SMEs or our versatile call center software. Collect information from inbound calls and set up automation workflows to streamline the support process. Track every call query, review call logs, and view which agents are interacting with which customers. Look up all information about your callers with a click.Starting Price: €9.99 per month -
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Demand Inc.
Demand Inc.
AI-enabled sales development, We've won $6B in client pipeline. Trusted by the world's best companies (E.g., Salesforce, Live Nation, Google, AWS, HP, 100+ VCs, 200+ startups, and 40+ NFL, MLB, NBA, NHL, NASCAR teams) — we book the most sought after meetings. Our AI and 30+ person research team has added 22M contacts to our client's CRMs. We specialize in building target contact lists that match your exact ideal customer profile (ICP). We programmatically validate email addresses before we reach out and see less than a 1% bounce rate. Our copywriters shipped 4 million messages last year and specialize in writing in a human-natural tone (e.g., not tone deaf). We do this for both email cadences and Linkedin messages. Concise, non-salesy messaging is our speciality. We A/B test everything and embrace iterative optimization. Our business development team, who will lead your outreach efforts, has driven $6B+ in pipeline and $2.7B in exits. -
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Voxbay
Voxbay
Voxbay is an AI-powered, cloud telephony and unified communications platform designed for businesses of all sizes. It delivers a comprehensive contact-center solution featuring multilevel IVR, predictive dialer, virtual numbers, call masking, conferencing, live call monitoring and transfer, call recording, lead and ticket management, SMS/WhatsApp messaging, and AI-driven call routing. It seamlessly integrates with CRM systems such as Zoho, automatically logging interactions, and supports global virtual numbers from over 65 countries. It provides real-time agent dashboards, performance tracking, automated notifications, and social media connectors. With 99.9 % uptime, robust security, and scalable deployment, Voxbay streamlines inbound and outbound communication, optimizes workflows, and enhances customer engagement through centralized control and intelligent analytics.Starting Price: Free
