Related Products
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About
CallerDesk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience.
CallerDesk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time.
Main Features of CallerDesk:
IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents.
Call Automation: Streamlines both inbound
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About
NexTalk’s Access Contact Center software demonstrates your firm’s commitment to inclusivity and accessibility, allowing you to instantly and privately communicate with your deaf and hard-of-hearing customers while remaining compliant with federal ADA requirements. When one of the nearly 48 million who are deaf or hard of hearing call you, our special software then validates the call and instantly routes it to an agent. The call is private and secure with no middleman. Once that call is validated, the TTY call instantly pops up on your agent’s computer. Your deaf or hard of hearing customer and your staff are now communicating directly via chat. Communicating with all customers in a private, secure manner is solved, you are ADA compliant, and your customers are happy.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Startups & Small Businesses, Large Enterprises, BPO & Call Centers, NGOs & Social Services, Freelancers & Consultants
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Audience
Deaf, hearing-impaired, and non-english speaking communities searching for a communication solution that provides remote video and audio interpreting
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCallerDesk
Founded: 2016
India
callerdesk.io
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Company InformationNexTalk
Founded: 2008
United States
www.nextalk.com/product/access-contact-center/
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Integrations
No info available.
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Integrations
No info available.
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