NexTalk

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

We ensure your content reaches as many people as possible. Whether you’re creating a program, hosting a conference, or planning an event, adding captions and/or audio description provides accessibility and engagement for all. At VITAC, we’re here to help ensure that the process goes smoothly. We’re the largest and most trusted captioning company in the United States, and our investment in our people, process, and technology are unmatched in the industry. Captioning is the art of transcribing the audio portion of a video, program, or event into text and displaying that text on a screen. These captions can appear on a television, movie, computer, or mobile device. Captions largely are used by members of the deaf and hard-of-hearing community, and captioning a program, conference, or event goes a long way towards making it inclusive and accessible to all.