Audience

Deaf, hearing-impaired, and non-english speaking communities searching for a communication solution that provides remote video and audio interpreting

About NexTalk

NexTalk’s Access Contact Center software demonstrates your firm’s commitment to inclusivity and accessibility, allowing you to instantly and privately communicate with your deaf and hard-of-hearing customers while remaining compliant with federal ADA requirements. When one of the nearly 48 million who are deaf or hard of hearing call you, our special software then validates the call and instantly routes it to an agent. The call is private and secure with no middleman. Once that call is validated, the TTY call instantly pops up on your agent’s computer. Your deaf or hard of hearing customer and your staff are now communicating directly via chat. Communicating with all customers in a private, secure manner is solved, you are ADA compliant, and your customers are happy.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

NexTalk
Founded: 2008
United States
www.nextalk.com/product/access-contact-center/

Videos and Screen Captures

NexTalk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

NexTalk Frequently Asked Questions

Q: What kinds of users and organization types does NexTalk work with?
Q: What languages does NexTalk support in their product?
Q: What kind of support options does NexTalk offer?
Q: What type of training does NexTalk provide?

NexTalk Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported