Audience
Companies that use Salesforce looking for an all-in-one communications solution
About PhoneIQ
PhoneIQ is built from the ground up for companies on Salesforce, delivering the best telephony integration for Salesforce Lightning. A truly unified communications solution that blends HD voice, video and messaging. The only Salesforce CTI that delivers fully integrated voice, SMS, video and messaging across desktop and mobile. Leverage automatic call logging, disposition codes, tags, click to dial, screen pop, auto-dialing, and much more! Dramatically increase agent productivity by creating custom PhoneIQ workflows that streamline Sales and Service processes within Salesforce, like call logging, case & task creation and more. Manage your entire phone system and contact center platform from within Salesforce. With PhoneIQ, everything from system management to call handling and advanced analytics can be instantly accessed through your CRM.
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Pricing
Starting Price:
$25 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
PhoneIQ
Founded: 2018
United States
www.phoneiq.co
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
PhoneIQ Frequently Asked Questions
PhoneIQ Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Predictive Dialer
Not Supported
Business Phone Systems
Call Logging
Supported
Call Monitoring
Supported
Call Recording
Supported
Call Routing
Supported
Employee Directory
Supported
IVR / Voice Recognition
Supported
Mobile Access
Supported
Virtual Call Center
Supported
Web Conferencing
Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Predictive Dialer
Not Supported
Cloud PBX
Call Recording
Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Virtual Extensions
Supported
Web Conferencing
Supported
