Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
About Calabrio ONE
Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. Capture every interaction. Hear every voice. Record every call, every time. Seamlessly integrate Calabrio ONE with best-of-breed channel systems. Create a central command center for your contact center.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Calabrio
Founded: 1995
United States
www.calabrio.com/products/calabrio-one/
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
24/7 Live Support
Calabrio ONE Frequently Asked Questions
Calabrio ONE Product Features
Call Center
Blended Call Center
Supported
Call Recording
Supported
Escalation Management
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
