IMP (Interpretation Management Platform)Frederick Interpreting Agency
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About
IMP (Interpretation Management Platform) is operations software for interpreting agencies, built inside Frederick Interpreting Agency, a working Deaf-owned agency in Maryland. It runs the entire workflow from first request to final payment: a scheduler with conflict detection and recurring appointments, job broadcasting that ranks interpreters by language, certification, proximity, and availability and rebroadcasts until filled, per-account rate cards with rush and after-hours rules, batch invoicing synced to QuickBooks or collected through Stripe, and separate interpreter pay tracking.
Three portals give admins, interpreters, and clients exactly what they need. Interpreters accept jobs, set availability, and navigate from their phones; clients request interpreters, view invoices, and pay online. VRI and OPI calling are built in, and a live AI Translator covers 25+ languages. The Premium tier adds an AI phone receptionist, AI intake from PDFs and emails, and AI customer support.
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About
NexTalk’s Access Contact Center software demonstrates your firm’s commitment to inclusivity and accessibility, allowing you to instantly and privately communicate with your deaf and hard-of-hearing customers while remaining compliant with federal ADA requirements. When one of the nearly 48 million who are deaf or hard of hearing call you, our special software then validates the call and instantly routes it to an agent. The call is private and secure with no middleman. Once that call is validated, the TTY call instantly pops up on your agent’s computer. Your deaf or hard of hearing customer and your staff are now communicating directly via chat. Communicating with all customers in a private, secure manner is solved, you are ADA compliant, and your customers are happy.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Interpreting agencies and language service companies (ASL and spoken language)
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Audience
Deaf, hearing-impaired, and non-english speaking communities searching for a communication solution that provides remote video and audio interpreting
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$199
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFrederick Interpreting Agency
Founded: 2026
United States
www.interpretationmanagement.com
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Company InformationNexTalk
Founded: 2008
United States
www.nextalk.com/product/access-contact-center/
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Integrations
No info available.
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Integrations
No info available.
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