Audience

Businesses and call centers seeking a communication platform to streamline operations and enhance customer interactions

About Freevoice

Freevoice is a comprehensive business communication platform offering a range of solutions tailored to enhance organizational efficiency. Their business phone system provides features such as user portals for internal messaging, call management, faxing, texting, and personal call routing. It supports connections from various devices, including desk phones, softphones, or browsers, and offers local presence by automatically matching your caller ID to the area you're calling. For call centers, Freevoice delivers tools to track marketing efforts, manage agents, and ensure a superior customer experience. Features include auto-call distribution, call queuing, virtual hold, agent portals, caller priorities, and local number display. The system also provides extensive reporting and metrics, such as agent reports, queue reports, call details, and wallboard displays. The predictive dialer feature allows dialing multiple lines per agent.

Pricing

Starting Price:
$5.90 per month

Integrations

Ratings/Reviews

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Company Information

Freevoice
United States
www.freevoice.tech/

Videos and Screen Captures

Freevoice Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Freevoice Frequently Asked Questions

Q: What kinds of users and organization types does Freevoice work with?
Q: What languages does Freevoice support in their product?
Q: What kind of support options does Freevoice offer?
Q: What other applications or services does Freevoice integrate with?
Q: What type of training does Freevoice provide?
Q: How much does Freevoice cost?

Freevoice Product Features

Auto Dialer

Power Dialer Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
Call Reporting Not Supported

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Freevoice Additional Categories