InteliConvo Alternatives

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen.

Kore’s AI-first virtual assistants automate and streamline the customer journey across voice and digital channels. They can either respond to or deflect complex queries with high degree of accuracy. SmartAssist: AI-first customer experience platform that automates inbound voice calls and digital interactions to increase containment rates while improving Net Promoter Score (NPS) BankAssist: An intelligent virtual assistant that delivers personalized conversational banking experiences across a wide range of voice and digital channels. The Kore ‘no-code’ platform and solutions offer a unique blend of AI-first conversational interface and digital UI. The platform helps enterprises design, build, test and deploy AI-powered virtual assistants, process assistants and digital apps in under 30 days. The horizontal and vertical solutions from Kore are domain trained, highly customizable and readily deployable on a wide range of voice and digital channels.

Maximize productivity, accelerate pipeline and reach the revenue potential you didn’t imagine possible with ZoomInfo SalesOS. Build an account universe based on your Ideal Customer Profiles and reach decision makers with the largest B2B contact database of 65M+ direct dial phone numbers and 150M+verified email addresses. Identify and reach prospects at the beginning of their buyer’s journey by tracking companies researching solutions like yours across the web. Discover and connect with decision makers from companies exploring your business website. Analyze customer calls, meetings, and emails to drive process changes that impact your bottom line. Build and execute multi-touch sales cadences with our native phone dialer and email tool. Shorten your sales cycle with ZoomInfo Chat, an easy-to-use, data-driven chat bot tool. Set real-time lead alerts to engage best-fit buyers or automate lead-qualifying interactions to free up your internal team.

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.

CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes.

Conversation intelligence and real-time guidance for contact center leaders. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements.

Augment your agent and QA team performance with an intelligence system for the modern contact center. Trusted by customer service leaders across the world. Coverage and quality of feedback your agents deserve. Provide the right amount of coverage for your agents, from 1% to 100%. Real-time conversation monitoring and assistance. Access deep conversation understanding and rich enterprise integrations. Real-time knowledge support. Support your agents with the right answers from across your enterprise. Customizable scorecards integrated with AI analytics. Review, score and analyze agent performance with an integrated AI-driven QA flow. We answer your greatest challenges in a remote world when your heroes are spread across the globe. When monitoring conversations at scale is hard. AI reviews interaction performance for key business scenarios. When agents have to answer questions in seconds. Real-time answers to customer questions from across the enterprise stack.

Launch your CX performance and insights into a new age. Happitu is a workforce and scripting platform that acts as your service team's personal coach, giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. With Happitu Vision, all of your customer calls are automatically recorded, analyzed, and scored against a variety of CX metrics. A comprehensive dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions. Design your own metrics to monitor unique and changing customer interactions. Easily search for calls by sentiment and quickly identify where those key moments occur. Happitu guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase

It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said. The amount of seconds processed via our VoiceAI ecosystem in the last 12 months. Saved in fines by improving risk and compliance process. Saved in fines by improving risk and compliance process. Improved sales offering and customer profiling by getting deeper insights into customer journey. Boost in conversion by spotting verbal trends that lead to a sale.

Drive revenue, enhance customer experience and improve operational efficiency through AI-generated insights across 100% customer conversations. Find opportunities to improve sales pitches, unearth compliance issues, enhance customer experience, and much more. Enthu.AI is 100% customizable to your specific use case, be it sales, service, or customer success. Easy data visualization that drives actionable insights across multiple business functions – unlocking revenue opportunities. Filter calls across dates, agents, moments, feedback, duration, call type; and much more. This helps you build and test calls against custom QA hypotheses. Review a 30-minute call in under 30 secs by automatically seeking audio to the duration where a dialogue is spoken. You don’t need to listen to a call end to end.

Salesforce states that 95% of organizations have adopted the phone as a key communication channel, but being present isn’t enough. Customers expect a consistent and personal experience across all channels, and voice is no different. Achieve a 360° view of your customers and deliver highly personalized, award-winning customer experiences. Drive continuous improvement across your teams by prioritizing the right contacts and automatically logging calls in Salesforce. Leverage your call data in Salesforce reports and dashboards to improve customer satisfaction and gain business insight. Work how you want, where you want by using Natterbox as your phone, through your current phone, or via Microsoft Teams. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, our CTI solution is tailored to you.

We are a speech analytics company that unlocks the hidden insights that are buried within your call recordings. Our automated AI driven platform keeps the spotlight on 100% of your customer interactions. Stop flying blind - see what's hiding in your calls by scheduling a demo today. Our seamlessly integrated solution analyzes 100% of your calls using our proprietary speech & voice analytics platform. Your internal processes & goals with the power of industry specific C.I and cutting edge A.I. is our recipe for your success. Whether you're looking to increase conversion, improve NPS or just simply create call efficiency, we are your all in on solution. Every industry from collections, insurance, sales through banking has its own nuances, language, normalcy and we cover them all. Our dedication to optimizing the call center management experience solves it from every angle from simplest to complex.

Contexta360 software works by using advanced speech analytics. It allows for the analysis of a large number of telephone conversations. It also automatically determines the reasons why customers made contact. The conversations can be from live or automatic answering systems. Automated workflows can be created using gained insights, and the user experience can be improved. Customer interaction analysis is based on natural language processing and AI. C360 uses Speech Analytics, AI and NLP to analyse millions of customer conversations across any channel to deliver voice identity, business insight and automation. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. Know what your customers are asking, how your business is responding, and how your tracking systems are performing.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Speech analytics solution to help businesses extract valuable insights from phone calls. Speech Analytics: lower costs and improve CX. Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis, there has to be a better way. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy.

Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences. Tap into a goldmine of actionable conversation data. Discover and take action on your customer conversations. Conversations represent a black box of data for revenue teams, especially for businesses where consumers research online but pick up the phone when they’re further along in the purchase process. Without deep insight into this stage of the buying journey, you're losing out on opportunities to drive 15-20% more conversions from digital and offline campaigns, until now. Signal AI gives you an unprecedented view into conversation data from high-intent consumers — such as purchases made or promotion inquiries. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to drive more revenue-generating calls, boost conversion rates, and optimize the buying experience.

The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying.

VoiceIQ captures real-time insight from every conversation, so you can stop guessing and start growing. VoiceIQ automatically completes tedious tasks and triggers CRM workflows, letting your team focus on making calls. Innovative voice technology unlocks a wealth of actionable insight from every call your team makes. Real-time AI guidance empowers your team to make more successful calls.

In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.

We turn your customer conversations and documentation into valuable insights which drive performance and culture. Our cutting-edge technology combines human-level intelligence with machine-powered capability to support compliance, customer care, risk management and sales at scale. Every day regulated organisations engage with their customers across multiple communication channels. These interactions provide a valuable source of information for improving the customer experience, managing risks, training and sales. However, there’s so much data to process that it’s traditionally been an impossible task. Our bespoke analytics and automation tools break down this information at scale, with human-level intelligence and machine-powered capability. Whether it’s for everyday monitoring or past business reviews, our tools unlock valuable insights for driving performance, culture and risk management.

CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people.

Sell more and spend less on sales with a complete RevOps platform for conversation guidance, sales engagement, and live call insights and analytics-all in real-time. Revenue.io powers high-performing teams with real-time guidance and revenue intelligence. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Fidelity Investments, and Amazon Business to deliver predictable results and optimize their entire revenue operation. Optimize your revenue operations, analyze what works best, and scale your top performers with Revenue Science. Some solutions surface insights. Others give you the tools to act on them. We do it all—so you can optimize revenue performance in real-time. No more switching from tool to tool, fixing messy data or wasting budget on technology that your team barely uses. Revenue.io is the complete AI-powered RevOps platform that delivers real-time guidance in the moments that matter.

LiveVox’s SpeechIQ is an intuitive speech analytics system aimed specifically at remote teams. It automatically monitors and scores customer interactions to provide insight into interactions and calls. Keyword and sentiment recognition technology alert you to any emerging risks, and includes advanced filtering capabilities to help find calls quickly. SpeechIQ also includes advanced filtering and searching capabilities to help you find the calls you need quickly. This system is user-friendly and powerful, providing call centers the automation, analytics and assistance to work remotely. LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business.

Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns. With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.

Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.

It's vital for analyzing your customer phone calls to generate revenue and reduce costs. Infinity empowers businesses to sell more, streamline operational processes, and optimize marketing budgets. Infinity is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing, sales, and contact centers. Advanced call tracking technology also plays a pivotal role in measuring the true sentiment of your customer conversations. By understanding the context and feeling behind a call, the outcomes from your customer engagement will be greatly improved. Infinity joins up your user journeys giving full visibility into what's driving awareness, engagement and conversion to optimize your market investment and enable you to focus on what matters most. Infinity deliver deeper data insights for smarter selling, stay several steps ahead by understanding the context around the conversation to close quicker, larger deals.

Know exactly what drives your team’s success. From lead to opportunity, cross-sell to renewal, see how 10,000+ companies have reduced risk, unlocked upside and accelerated revenue growth. Automatically sync deal activity and engagement levels so you can truly analyze your sales process. Activity data is the number one indicator of sales outcomes. So we automate, connect and write-the full team’s activities back to your CRM. Discover exactly what activities your sales team has completed, the steps they missed, and how prospects responded, so you can drive more consistent, predictable results. Understanding what your top reps do differently has never been easier. Record, transcribe and analyze every customer call across the entire sales journey. Capture transcripts, keywords, trends, and talk time. Then combine conversation data with full-lifecycle activity capture and robust machine learning, to enrich every element of your business – forecasts, reporting, product roadmaps, and more.

Sybill is an emotionally aware video call assistant for sales teams. It captures your buyer's expressions and body language during the call in the context of what was being said to generate insights on who could be a champion, and what got them excited. Sybill allows sellers to move the deal forward with deep prospect intelligence. It allows sales leaders to transform their messaging and decks based on what resonates with their prospects, and coach their teams on winning behaviors. Sybill shows the top moments that got each of your prospects excited, so that you can follow-up with them on what matters most to them. Create a delightful experience for your prospects by always being in tune with their needs.

NeoSound Intelligence is an AI tech company that turns emotions into actionable insights in order to create a world with better conversations between organizations and consumers. ​We intend to make all conversations better between consumers and organizations. By providing AI-powered speech analytics tools, we help call center companies to optimize their customer communication. Turn calls into revenue. Optimise customer communication by listening to customer calls automatically. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better. NeoSound tools do not only speech-to-text translation. Smart algorithms do acoustics and intonation analysis. The machine listens to how people speak not only what they say. That is why our trained machines can easily address your company-specific needs. NeoSound offers a unique combination of speech-to-text semantic analytics and acoustic analysis of intonation.

A service for deep analysis of voice- and text-based communication channels. Improve service quality and efficiency, and gain valuable insights about what really matters to customers. Get helpful feedback in minutes, we mark up the entire dialog with tags to help immediately identify its key characteristics and evaluate service quality. Cut down on time spent analyzing messages and call records, answer context-sensitive questions, and evaluate your operators’ engagement and the sequence of their actions. Implement a speech analysis system to leverage the capabilities of several of our ML services simultaneously. Develop a support service chatbot, get aggregated results based on accumulated data from chats, and in-call behavior of customers and operators. Create a space in your organization, start a new project in it, and set up a connection. Then integrate your telephony and CRM system with Yandex SpeechSense and start loading all conversations.

Marsview APIs are trusted by thousands of developers and CX teams who are integrating conversation intelligence in voice, video, and chat-driven applications. Together we can shape the future of conversation in the digital world. Let's jointly move your business forward by leading innovation to deliver world-class conversational intelligence and analytics to our customers. Intelligent virtual agents execute tasks and handle questions with a human-like conversational experience. Automatically detect intents to provide in-call assistance, on-screen actions, call disposition, and summarize call notes. Automatically generate actionable insights from 100% of customer interactions across all channels. Marsview's full suite of language, speech, vision, and empathy APIs help you to rapidly deploy customized AI solutions at scale with high confidence. Return the best matching responses to questions or the next best actions.

Capturis customized solution helps you reach your full potential! Using speech analytics and machine learning, Capturi analyzes your customer facing call recordings and transforms them into insights on how to achieve higher NPS, increase sales numbers, reduce the number of non-valuable customer calls and save valuable time on documentation and quality assurance. Gain insight into how to achieve a higher NPS, reduce the number of customer calls and save valuable time on documentation and quality assurance. Based on your own data, you get e.g. unique insights into customers' most frequently asked questions and your team's best techniques, while allowing you to coach individual customer service staff on an ongoing and direct basis. Boost your success rate with qualitative insights into your sales call, while ensuring compliance and saving valuable time. Get to know your best sellers' techniques, make sure the sales team follows their scripts and provide quick and effective feedback.

We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization.

You don't know what you don't know. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences. Capture and connect voice of the customer data from any source— first- and third-party data, social, chat, speech, reviews, and more, into a single secured and trusted Experience Analytics Platform with our expansive library of experience, operational, behavioral, public data, and open API sources. Quickly drill down to the moments that matter by harnessing the power of Smart AI. Take charge of a 24/7 stream of customer experience, behavioral, and operational data to reveal and predict key topics, anomalies, sentiment, and trends, no data science or coding required. Show customers you’re truly listening to their experience. Reduce churn, drive loyalty, and improve efficiency by automatically acting on the insights that matter.   

Analyze all customer conversations, at every customer channel. Benefit from 100% fresh and authentic data to help you improve your experiences. Using statistical comparison tools, granular differences between top-performing agents and others can be identified instantly. Script adherence, acoustic indicators, and sentimental features can be monitored automatically. So that supervisors can have full visibility of agent performance for objective feedback. Knovvu Analytics presents real-time sentiment analysis, real-time notifications to supervisors, and real-time triggers for API actions. Knovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enables supervisors to objectively score and maximize agent performance.

Our products and solutions operate in omnichannel mode (voice and text, including chat, videoconferencing and social networks) and automate both customer support and employee support services. Improve customer experience. Make sure customer voices are heard with no waiting time in line and navigating complex menus. Analyze 100% of conversations to extract valuable evidence for sales optimization. Digitalization and automation of routine processes through voice and text self-services bring measurable cost reductions from the start. Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves. Omnichannel virtual assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to fully automatic end-to-end processing of standard customer requests in natural language.

Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies.

Kaizan uses conversation intelligence to highlight client health and what will increase revenue. Building the future of relationship management with innovative client-centric teams. Guiding your company to retain and grow clients with Kaizan's client intelligence platform. Kaizan uses advanced language models and conversation intelligence to extract the key tasks and actions you’ll need to enable client success. Kaizan populates client work streams for you; summaries of all conversations, the next steps, and risks and opportunities that assist the team with client retention and growth. Finally, an unbiased view of what’s really happening across your client portfolio. Stakeholder mapping is critical in managing client relationships as it helps businesses build trust, establish open communication channels, and create a collaborative partnership. We share our tips on how to do it effectively. Insights that will increase revenue.

Transform your sales team into a high-performing revenue engine. Modjo is a conversational analysis tool dedicated to coaching and supporting sales teams. Increase your conversion rate by accurately identifying your sales pitches and build a powerful script. Onboard & coach your teams in a simple and efficient way. Analyze and pilot your decisions on key outcomes using data from your conversations. Use conversational analysis to train your teams and improve your sales performance. Precisely identify your sales pitches and build a powerful sales pitch. Base your ramp-up process on your teams' best practices. Reveal and exploit the full potential of data from conversations. The essential tool to make the different business lines of your company collaborate. Make quick progress thanks to the sharing of best practices. Efficiently manage the feedback of information from your conversations. Improve communication and follow-up with your customers.

Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.

Real-time Intelligence on your important conversations. Extend your communications workflow with easy-to-use APIs. Marsview is an all-in-one platform for real-time conversation intelligence. With Marsview Notes, you can record, transcribe and automatically generate insights from video, voice and text based communications at scale. Learn how developers use Marsview APIs for Conferencing, Customer Care, Remote Learning, Sales Enablement, Gaming and Telehealth to deliver the best end user experience. Record voice calls and video meetings from phone or web app or integrate with Zoom. Get clean, punctuated transcripts with assigned speakers sent to your inbox within minutes. Edit or Download transcript and notes to collaborate and share with others. Marsview is an AI-powered meeting assistant that helps you automatically schedule, record, transcribe and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships.

Ciara is a digital conversation assistant that helps sales professionals around the world improve sales calls and productivity. It is easy to set up, use, and adapt. Named as one of the Top50 Digital Startups in Europe by TechCrunch, Ciara offers ongoing innovation, superior call guidance, and seamless integration to the most popular business applications. Make remote your unfair advantage. The powerful in-call assistant for remote and inside sales teams enabling smooth and productive customer conversations. Ciara is a new type of sales enablement software. It guides remote customer conversations by providing smart talking points and relevant information in real time during your call. Ciara transcribes and records the conversation and creates insightful call summaries that get automatically synced to your CRM system. Small and big sales teams alike have perfect customer interactions with Ciara.

Brined in 2020, Pickle set out to build a platform that helps companies of any size understand their customer conversations and strengthen their relationships. Pickle transcribes any audio format into text with high fidelity, provides a search database to quickly find any call, then the conversation is analyzed and summarized for easy comprehension. Optimize sales performance and customer experiences with your best conversations. Powered by artificial intelligence, Pickle helps refine your sales process by uncovering blind spots and transforming conversations into actionable insights. We tell you how to duplicate your best reps to create an army of superhuman sales and customer experience pros. To learn more about Pickle, please visit www.pickleai.com

Abstrakt offers Real-Time Call & Sales Coaching Software powered by the latest in Natural Language Processing and AI. We are redefining conversational intelligence software. Reps and Agents are provided the right information, at the right time, live on the call, or demo all based upon what is being said by the prospect or customer. Abstrakt is technology agnostic, working across any computer-based dialer or video conferencing technology on the market today. Your SDR team struggled to book the meeting and now they are on the sales call. Using our Outbound Framework, you can guide your prospect through a journey that acknowledges where they are in their journey. Using our Inbound Framework, you can manage sales calls that acknowledge where your buyer is in their process. A real-time alternative to reactive call recording analytics our solutions are a proactive alternative to reactive call recording analytics and work across your tech stack or video and dialer technologies.

Marchex harnesses the power of AI and omnichannel conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics that drive operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels, enabling enterprise strategy alignment. We empower businesses to increase revenue through informed decision-making and strategic execution.