Audience

Contact center managers and CX teams searching for a tool to analyze conversations at scale to improve service quality, monitor performance, and extract actionable insights using AI

About Inspeech

Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.

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Integrations

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Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inspeech

Videos and Screen Captures

Inspeech Screenshot 1
Inspeech Screenshot 1 Inspeech Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

Inspeech Frequently Asked Questions

Q: What kinds of users and organization types does Inspeech work with?
Q: What languages does Inspeech support in their product?
Q: What kind of support options does Inspeech offer?
Q: What other applications or services does Inspeech integrate with?
Q: What type of training does Inspeech provide?

Inspeech Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback