Audience
Contact centers, enterprises, service providers, cloud service providers, and financial services organizations
About Oreka TR
OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe.
Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.
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Pricing
Pricing Details:
Flexible licensing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
OrecX
Founded: 2006
United States
www.orecx.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online
Oreka TR Frequently Asked Questions
Oreka TR Product Features
Call Recording
Archiving
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Call Sharing
Not Supported
Scheduled Recording
Not Supported
Call Tracking
Call Recording
Supported
CRM
Not Supported
Call Log
Not Supported
Call Routing
Not Supported
Caller Identification
Not Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Not Supported
Customer Service
Performance Metrics
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Speech Analytics
Call Recording
Supported
Automatic Transcription
Not Supported
Call Center Management
Not Supported
Customer Experience Management
Not Supported
Data Security
Not Supported
Natural Language Processing
Not Supported
Predictive Analytics
Not Supported
Self-Service Search
Not Supported
Sentiment Analysis
Not Supported
Surveys & Feedback
Not Supported
Oreka TR Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Call Recording Platform" Posted 2021-07-27
Pros: Ease of configuration, accurate documentation, out of the box support for SIPREC, easy provisioning process & good support.
Cons: Minor issue locating the correct SIPRC configuration to match SBC setup.
Overall: Excellent discovery of powerful Linux based recording platform that supports SIPREC out of the box.
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