Audience
Call centers in financial services, teleservices, healthcare, telecom, and customer services
About SpeechIQ
LiveVox’s SpeechIQ is an intuitive speech analytics system aimed specifically at remote teams. It automatically monitors and scores customer interactions to provide insight into interactions and calls. Keyword and sentiment recognition technology alert you to any emerging risks, and includes advanced filtering capabilities to help find calls quickly.
SpeechIQ also includes advanced filtering and searching capabilities to help you find the calls you need quickly. This system is user-friendly and powerful, providing call centers the automation, analytics and assistance to work remotely.
LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business.
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CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business.
We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose.
Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.
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LiveVox
United States
livevox.com
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