Audience

Call centers in financial services, teleservices, healthcare, telecom, and customer services

About SpeechIQ

LiveVox’s SpeechIQ is an intuitive speech analytics system aimed specifically at remote teams. It automatically monitors and scores customer interactions to provide insight into interactions and calls. Keyword and sentiment recognition technology alert you to any emerging risks, and includes advanced filtering capabilities to help find calls quickly.

SpeechIQ also includes advanced filtering and searching capabilities to help you find the calls you need quickly. This system is user-friendly and powerful, providing call centers the automation, analytics and assistance to work remotely.

LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business.

Integrations

Ratings/Reviews

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Company Information

LiveVox
United States
livevox.com

Videos and Screen Captures

SpeechIQ Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Webinars
Videos

SpeechIQ Frequently Asked Questions

Q: What kinds of users and organization types does SpeechIQ work with?
Q: What languages does SpeechIQ support in their product?
Q: What type of training does SpeechIQ provide?

SpeechIQ Product Features

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported