Alvaria Quality Alternatives

Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Jiminny helps teams improve performance and maximize revenue through conversation intelligence. Jiminny records, transcribes and analyzes conversations, giving you valuable go-to-market insights and full visibility into every deal. Every customer conversation is critical to the success of your business and the revenue you can achieve. Because deals are won or lost in individual moments. It’s more than just call recording. Harness customer interactions with AI to generate actionable insights on what is and isn’t happening. And see your business targets become a reality.

CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.

CallCabinet is a proven, cloud-native compliance call recording solution for the world’s most heavily regulated industries. An award-winning SaaS solution, CallCabinet records every audio, video and screen interaction – simplifying compliance, quality assurance and business intelligence for any enterprise. Gain compliance peace of mind with complete compliance call recording, automated quality assurance and unlimited voice analytics. As the pioneers of true cloud technology, CallCabinet specializes in protecting enterprises with regulatory compliance recording for the world’s most tightly regulated industries. With a fast deployment and painless migration of legacy data, CallCabinet strategically brings voice data insights into your BI platform to mitigate business risks. Ensure the core compliance that global enterprise demands.

Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Get powerful visibility into your customer interactions with revenue intelligence. Win more deals. Skyrocket rep success. Gain critical market intelligence. Replicate what your best reps do. Transform your team into quota-shattering super sellers. Stop deals from stalling. Keep every deal on a path to close. Solidify next steps every time. Hear the unfiltered voice of your market. Guarantee success when rolling out new initiatives. Clone your most successful sellers. Pull back the curtain on what separates your best reps from the rest, according to data. Turn your average sellers into stars. Gong captures and analyzes frontline interactions so you can make data-backed decisions that propel revenue growth. Gong’s Reality Platform captures what’s going on with your customers and team, delivering insights and guidance so you can adapt, upskill, and hit your targets.

Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨‍💻 Easy to use 🔗Smooth integration

icmInspector is a system for automation of control, review and audit processes. It consists of a central part responsible for administration and management and a mobile application for Android. Improvment of quality in the organization through the implementation of modern control, inspection and interial audit processes that allow for the detection of irregular and undesirable situations in an unreliable, dispersed way and in real time. Minimalization of operating costs by shortening the time of preparation and distribution of materials and tools for control activities by replacing them with electronic versions. Increase the efficiency of employees responsible for controls and audits thanks to tools of fast and flawless data collection, protecting against omission of key information and introducing the possibility of scheduling work. Eliminate errors, abuses and fraud in the control process, by enforcing only logically permissible responses, recording metadata of data collection.

Great contact center teams do more than just fix problems — they build lifetime loyalty by delivering consistently outstanding customer service. The Alvaria Customer Experience (CX) Suite provides the solutions you need to turn your contact center operations into a competitive advantage and maximize customer lifetime value. Great customer experiences are built one interaction at a time. Alvaria CX Suite gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements, all while reducing costs. CX applications support both automated and live interactions, inbound and outbound, across voice, SMS, chat, social, email and mobile communications. Real-time monitoring and historical analysis deliver valuable insights with every interaction, ensuring high quality interactions and aiding in agent training.

*astTECS provides complete enterprise telecom products based on Open Source Technology- such as IP PBX and Contact Center Solution. *astTECS IP PBX offers all the high-end features at an affordable price enabling your business to be future-ready, flexible, innovative and competitive while reducing your telecom expenses. *astTECS IP PBX can seamlessly integrate with any applications - CRM, ERP, PMS and even with your existing telecom infrastructure. *astTECS call center solution has advanced features with a real-time agent monitoring dashboard helps to improve your agent productivity and customer engagement with advanced analytics. *astTECS also offers a complete call recording solution for your business with real time dashboards.

Call tracking software to supercharge your business. WildJar helps businesses become wildly successful by reducing customer acquisition costs and increasing revenue 10x. It's time to tame your inbound phone leads. Discover exactly which advertising channel has caught your customer’s eye. Have they called before? Is the lead valuable? We can help answer all your questions in real-time. Analyze what your staff is saying (or not saying) and transform every conversation into a good one. Seamlessly integrate WildJar call data into your preferred platforms to complete customer journeys and measure ROI. See the results marketers get by using WildJar's award-winning call tracking and analytics platform. WildJar is the most sophisticated call tracking and calls intelligence solution, helping businesses and marketers optimize and drive higher revenue from inbound phone leads. Record your phone leads to improve sales effectiveness and help with staff training and development.

Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

Track all phone calls from digital and advertising platforms with call analytics and learn which sources drive high-converting calls. Maintain product quality standard by monitoring the calls and improve your market effectiveness and ensure quality assurance. Share insights and deliver ROI for the client and turn conversations into conversions by merging thousands of businesses and agencies. Call Forwarding service will ease you to work from anywhere without missing an important phone call and giving your business the kind of fast-paced flexibility that is needed to make the most of your business transactions. Gain information at your fingertips by recording calls and know what the customer has said so that you don’t miss any important action items. Dynamic number insertion enables you to change your business phone numbers dynamically on your website based on the online marketing source helping marketers know which marketing activity drove the most traffic to their website.

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.

Voxida is designed to respond to your demands, accommodate your work-flow, and efficiently record, monitor, report and replay your calls. The primary Voxida Software Suite includes the tools you need to record calls. The Voxida software suite allows you to automatically record all calls, all the time, on demand or by schedule. Most organizations using Voxida utilize the full-time call capture capabilities to log all of the digital or VoIP telephone, intercom or radio conversations in their center, whether it is for immediate call playback or long term archival. Voxida offers complete flexibility in telephone recording. Whether you want to capture 100% of conversations on all lines, record calls by schedule on certain extensions, or to record certain phones on demand, you can do so without additional cost.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase

It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said. The amount of seconds processed via our VoiceAI ecosystem in the last 12 months. Saved in fines by improving risk and compliance process. Saved in fines by improving risk and compliance process. Improved sales offering and customer profiling by getting deeper insights into customer journey. Boost in conversion by spotting verbal trends that lead to a sale.

Automated Call Intelligence. Drive actionable insights from interactions between the two most important resources in your business; your employees and customers. Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimize team performance. Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues. Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more. Call recording and tagging simplified. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.

For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities.

CallMonitor is designed for business owners, managers and supervisors who are employing mobile call operators. As a call monitoring software with rich features to boost the productivity of your business and keep you informed. It allows you to gain deep insight and interesting statistics regarding company phone calls. Once CallMonitor is downloaded in your employees phones, call monitoring can begin, and you will have direct access from your web browser to your employees call history, call logs, call recordings, call statistics, performance of each employee plus a customer database with customer call patterns. CallMonitor allows you to see the complete call history and call log of your employees. CallMonitor offers a wide range of statistics that enables you to properly manage your call center. CallMonitor lets you listen to each call that your operators made using high quality call recorder app.

To optimize your contact center and workforce, you need insight into every agent interaction with customers. Equip yourself with the tools to ensure high-quality customer interactions and optimal agent performance. Record the audio of a call randomly, at scheduled points in time, or on demand – and from the start no matter when recording begins. Empower your supervisors to monitor live calls and listen to end-to-end call recordings when a caller is transferred. Resolve disputes quickly, support legal defense, and monitor agents with rock-solid call recordings. Drill through millions of call results by any metric. Quickly search with one-click filtering. Easily combine groups of fields for complex searches. Analyze any interaction by simply playing a multimedia clip on the desktop. Share the voice-plus-screen .WMV file on a network or via email. Get a clear view into how agents interact with customers and more easily and effectively optimize your workforce.

Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time report

MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.

LiveVox’s SpeechIQ is an intuitive speech analytics system aimed specifically at remote teams. It automatically monitors and scores customer interactions to provide insight into interactions and calls. Keyword and sentiment recognition technology alert you to any emerging risks, and includes advanced filtering capabilities to help find calls quickly. SpeechIQ also includes advanced filtering and searching capabilities to help you find the calls you need quickly. This system is user-friendly and powerful, providing call centers the automation, analytics and assistance to work remotely. LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business.

AI-Mediated Conversations (AI-MC) is an automated call routing solution that uses emotion AI and voice data to match the customer to the best-suited agent to handle the specific call. This match is based on profile data and our superior algorithms developed from years of research and experience in NLP and behavioral signal processing. Whatever the objective, there is always a catalyst that would allow both sides to reach the desired result. That contributing factor is usually a simple and naturally occurring human process: the affinity or rapport developed between people. Regardless of the type of business communication (sales call, support, collection), it will always be an interaction between real humans, where rarely is the affinity identical between two pairs of people. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniphore,..) that need to incorporate Emotion AI capabilities.

Our Voice-Over IP Recording platform allows your business to take advantage of quality and compliance recording in one intuitive interface. Our unique VoIP Recording software can capture interactions from virtually any telephony device or phone system. The product supports and enhances 99% of the telephone systems on the market today. ABT's easy-to-install solution can be deployed without any proprietary hardware investment. It delivers additional benefits and the optimum performance to your organization. Our Call Center Quality applications provide your contact center supervisors the ability to perform fully-integrated audits on agents. Agents are audited and scored based on criteria that are specifically defined by your business. This results in improved customer satisfaction and agent morale. Applied Business Technologies Call Center Quality Software can be integrated with our Speech Analytics platform for a very robust solution.

Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.

Evaluate and optimize the performance of your people, processes, operations and technology. Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions. Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence. OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily. Contact centers with unassigned workstations can associate calls with individuals' logins. Users with assigned privileges can turn the recorder on and off at their desktops. Supports search and playback of exported recordings outside the central server or network.

We believe you should be able to record and listen to your calls the way you want to. This is why our RECITE recording solution offers 80 customizable widgets and dashboards, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage support. Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction. Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity. Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics. Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format).

Voxjar connects to communication platforms, CRMs, and data-stores to collect your reps’ call recordings and call metadata. Voxjar applies Machine Learning and Artificial Intelligence to transcribe your reps’ phone calls and measure emotions. Then it automatically analyzes the content and call data according to rules you outline. Voxjar delivers insights distilled from thousands of your customer phone calls. Use them to improve agent performance, enhance your products, decrease friction, and better know your customers. Last but not least, Voxjar provides all of the tools you need to improve your reps’ conversations with customers. Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.

Feature-rich multi-channel recording, quality monitoring and voice analytics solution used by businesses of all sizes across the world for compliance, security and improving service levels. Unlock customer insight using audio mining and speech-to-text transcription coupled with an advanced text index and search engine. Smart Interaction Recording is a cloud-based, multi-tenant platform offering Telecom Operators with a rich value to add a suite of services. Operators can provide corporate customers with regulatory compliant recording within verticals such as finance, insurance and healthcare.

High quality communication, for an excellent service. High quality communication, for an excellent service Get the VoIP phone system that gives you an automated assistant, call monitoring, music on hold, extensions and more. Purchase our VoIP phone system and enjoy the same features and tools used by large corporations, communicate better, create new strategies, and provide a better customer service experience! We know that your corporation will continue togrow internationally, and we offer you a VoIPphone system that provides real-time analysisof your company such as data trends, interactions with CRM and number of unanswered calls. Cover all your company's communication and collaboration needs with a single application Multicomm VoIP. Access all the tools you need to take your business to the next level, without having to switch applications and pay for different services.

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.

Nectar Desk is one of the most affordable and complete SaaS solution for handling inbound and outbound calls with reporting and analytics. We deliver a comprehensive call center software that can be setup in minutes from buying a number to customizing your agents and more. Basic call center software functions are available in Nectar Desk as well as advanced features. Checkout full agent’s performance metrics that include answering time, agent availability, call recording, listen live along with customized reporting and alerts. With Nectar Desk, you get a chance to control all your omnichannel interactions on-the-fly. Our call center software allows integrating SMS, ticketing, chat, email texts, and other communications in a whim. You can now assess the performance of your agents, including the virtual reps in real-time. Get to monitor and analyze their interactions with leads and step up when they need assistance.

Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!

With the most comprehensive and flexible search facility in the industry, Tapit Call Accounting gives you limitless potential to customize search filters. Easily create unique filters using the tools we provide. Add searchable text, tags, or call filters to specific calls for simple categorization and quicker recovery. Tapit together with Replay Call Recording makes producing desired reports and accessing call records, seamless. The Replay product suite delivers high quality digital recordings in practically every possible telephony configuration. Text notes may be added during playback of recordings, allowing alternative search capabilities by entire or partial words. Built-in easy auto-archive and auto-backup functionality for recordings. Recordings can be played, downloaded or emailed as attachments. Automated cataloging and centralized voice repository.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

CallConfine is innovative call Recording / voice Logger solutions which come in analog (4 , 8, 16, 24 ports), digital (single, dual, core), digital extension ( 8, 16, 24 Port) & VOIP. Solution is commonly used in Financial Institutions, Banks, Hospitalities, call centers, BFSI, Public Sectors, and Corporate to record the telephonic conversation. CallConfine application benefits the organization to improve business accuracy and efficiency easily. Monitor your Marketing and customer care dept. Avoid communication gap with your clients. Dispute Resolution: Recording of the telephone conversation can be priceless when you overcome disputes in your business. The logged conversations act as an important proof to solve the differences and retain the respect of your customers. Hence it´s a full proof "Compliance Product". CallConfine takes care of Policy Compliance, Performance Management, Interaction Monitoring, Finally and most importantly Customer Satisfaction.

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

Dolby.io is the cloud-based audio, voice, and video API platform used to transform media and communication apps. Incorporate life like HD audio and video into applications to provide a premium user experience. With a few lines of code, improve speech leveling, noise reduction, loudness correction and speech isolation in your media. Remove the time consuming, manual and costly process of processing audio, by getting insights into the make up and quality of audio without having to listen to it. The API platform for transforming media and communications. Enhance every real-time interaction, every piece of content. Whether you are solving for poor audio/video quality, looking for data-driven content insights, or trying to provide a seamless communications experience for your customers, we have the tools. Build everything people need to communicate, collaborate, and succeed with a set of APIs designed to keep users in-flow. Simple, intelligent APIs to upgrade your media.

Balancing the goals of the business and the customer is a difficult and ever changing task. To help organizations to provide consistent, quality of service while remaining profitable and efficient. Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement. Delivering high-quality customer service is key to developing a strong brand reputation. In our recent survey, 60% of respondents said that they have stopped doing business with a brand after poor customer service. The benefits are clear for businesses to focus their efforts on delivering superior customer service.

Calibre is a best-in-class call recording solution that transforms captured interactions and associated metadata into decision-enabling intelligence. A reliable and full-featured business improvement tool, Calibre improves performance, productivity, and customer satisfaction as well as minimizes risk, reduces operational costs, and enhances profitability. Built with reliable, high-quality digital recording and intelligent architecture, Calibre is a customizable solution that meets customers’ needs in any size contact center. Backed by quick and professional certified technicians and I’m Alive™ proactive monitoring, customers can deploy Calibre with confidence. Calibre is built with Advanced API and event triggers to prevent the archiving of sensitive data, and it enables adherence to strict security standards. Communications are secured with multi-layer algorithms and data encryption to restrict access and protect confidential information.

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

Callcruncher is a powerful, intuitive and affordable Call Intelligence system. Our innovative platform manages the call accounting, reporting, analytics, tracking, rating and recording of call data invaluable to small, medium and enterprise clients. Callcruncher weaves your VoIP solution deeply into client decision-making processes and productivity applications, facilitating client retention and new customer acquisition. Enables Manager to Communicate with Agent via Voice, Unbeknownst to Customer, and Assist with Sales and Service Issues. Weaves Your VOIP Solution Deeply into Client Decision Making Process and Productivity Applications. Recognizes Incoming Call Source and Provides Agent with Campaign Scripting and Additional Information. Facilitates More Efficient Use of Time, Enabling Agents to Capture More Clients. Increase Revenue and More Effectively Address Customer Service Issues.

Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy, Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business. Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.