Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
About Click2Coach
Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.
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Integrations
No integrations listed.
Company Information
Envision Telephony
Founded: 1994
United States
www.envisioninc.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Click2Coach Product Features
Call Center
Call Logging
Call Recording
Inbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
On-Demand Recording
Scheduled Recording
Screen Activity Recording
Video Call Recording
File Transfer
Recording Bookmarking
Training
Built-In Course Authoring
Built-in LMS
Learner Portal
Academic / Education
Asynchronous Learning
Blended Learning
Certification Management
Corporate / Business
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
