Click2Coach

Click2Coach

Envision Telephony
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+

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About

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

About

Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Audience

Contact center leaders, CX operations teams, QA teams, and enterprises seeking conversation analytics, automated quality monitoring, and AI customer support automation.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Envision Telephony
Founded: 1994
United States
www.envisioninc.com

Company Information

Level AI
Founded: 2020
United States
thelevel.ai/

Alternatives

Alternatives

QEval

QEval

Etech Global Services
Call Coach AI

Call Coach AI

Icana.AI
Prodigal

Prodigal

Prodigal Technologies

Categories

Call Center Supported
Call Recording Supported
Training Supported

Categories

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Training Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Supported
Surveying Supported
Workforce Management Not Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Not Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Supported
Topic-Based Analytics Supported
Video Conferencing Analytics Supported
Win/Loss Analysis Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Supported
Sentiment Analysis Supported
Surveys & Feedback Supported

Integrations

Assembled Not Supported
Five9 Not Supported
Freshchat Not Supported
Genesys Cloud CX Not Supported
Google Drive Not Supported
HubSpot CRM Not Supported
NetSuite Not Supported
Operata Not Supported
Salesforce Not Supported
Seismic Learning Not Supported
Twilio Not Supported
Twilio Voice Not Supported
Verint Workforce Management Not Supported
Zendesk Not Supported

Integrations

Assembled Supported
Five9 Supported
Freshchat Supported
Genesys Cloud CX Supported
Google Drive Supported
HubSpot CRM Supported
NetSuite Supported
Operata Supported
Salesforce Supported
Seismic Learning Supported
Twilio Supported
Twilio Voice Supported
Verint Workforce Management Supported
Zendesk Supported
Claim Click2Coach and update features and information
Claim Click2Coach and update features and information
Claim Level AI and update features and information
Claim Level AI and update features and information