Click2CoachEnvision Telephony
|
||||||
Related Products
|
||||||
About
Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.
|
About
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat.
Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions.
By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates.
Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights.
The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
|
Audience
Contact center leaders, CX operations teams, QA teams, and enterprises seeking conversation analytics, automated quality monitoring, and AI customer support automation.
|
|||||
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationEnvision Telephony
Founded: 1994
United States
www.envisioninc.com
|
Company InformationLevel AI
Founded: 2020
United States
thelevel.ai/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Call Center Features
Blended Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Not Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Training Features
Academic / Education
Not Supported
Asynchronous Learning
Not Supported
Blended Learning
Not Supported
Built-In Course Authoring
Supported
Built-in LMS
Supported
Certification Management
Not Supported
Corporate / Business
Not Supported
eCommerce
Not Supported
Learner Portal
Supported
Mobile Learning
Not Supported
Simulation
Not Supported
Synchronous Learning
Not Supported
Training Companies
Not Supported
|
Call Center Features
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Workforce Optimization (WFO) Features
eLearning
Not Supported
Interaction Analytics
Supported
Liability Recording
Not Supported
Performance Management
Supported
Quality Management
Supported
Real-time Guidance
Supported
Reporting
Supported
Speech Analytics
Supported
Surveying
Supported
Workforce Management
Not Supported
Conversation Intelligence Features
Account Health Alerts
Not Supported
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Snippets
Not Supported
Call Transcription
Supported
Call/Meeting Sharing
Not Supported
Sales Coaching
Supported
Topic Tags
Supported
Topic-Based Analytics
Supported
Video Conferencing Analytics
Supported
Win/Loss Analysis
Supported
Speech Analytics Features
Automatic Transcription
Supported
Call Center Management
Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Self-Service Search
Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
|
|||||
Integrations
Assembled
Not Supported
Five9
Not Supported
Freshchat
Not Supported
Genesys Cloud CX
Not Supported
Google Drive
Not Supported
HubSpot CRM
Not Supported
NetSuite
Not Supported
Operata
Not Supported
Salesforce
Not Supported
Seismic Learning
Not Supported
|
Integrations
Assembled
Supported
Five9
Supported
Freshchat
Supported
Genesys Cloud CX
Supported
Google Drive
Supported
HubSpot CRM
Supported
NetSuite
Supported
Operata
Supported
Salesforce
Supported
Seismic Learning
Supported
|
|||||
|
|
|