Audience
Call center sales and collections teams
About VoiceOps
The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations.
It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience.
VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.
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Company Information
VoiceOps
Founded: 2016
United States
voiceops.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
VoiceOps Frequently Asked Questions
VoiceOps Product Features
Call Center
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Call Tracking
CRM
Supported
Call Recording
Supported
Call Routing
Supported
Conversion Tracking
Supported
IVR / Voice Recognition
Supported
Keyword Tracking
Supported
Call Log
Not Supported
Caller Identification
Not Supported
Campaign Management
Not Supported
Conversation Intelligence
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Snippets
Supported
Call Transcription
Supported
Sales Coaching
Supported
Account Health Alerts
Not Supported
Call/Meeting Sharing
Not Supported
Topic Tags
Not Supported
Topic-Based Analytics
Not Supported
Video Conferencing Analytics
Not Supported
Win/Loss Analysis
Not Supported
Sales Coaching
Assessments
Supported
Call Recording
Supported
Gamification
Supported
Goal Setting / Tracking
Supported
Learning Plans
Supported
Onboarding
Supported
Performance Metrics
Supported
Audio / Video Conferencing
Not Supported
Built-In Course Authoring
Not Supported
