Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers

About SonicView

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

Pricing

Starting Price:
$4000.00/one-time/user

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Provana
Founded: 2011
United States
www.provana.com/sonicview-call-recording

Videos and Screen Captures

SonicView Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Phone Support

SonicView Frequently Asked Questions

Q: What kinds of users and organization types does SonicView work with?
Q: What languages does SonicView support in their product?
Q: What kind of support options does SonicView offer?
Q: How much does SonicView cost?

SonicView Product Features

Call Recording

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
File Transfer Supported
On-Demand Recording Supported
Event Triggered Recording Not Supported
Instant Retrieval Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported