Thena Alternatives

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love. With over 100,000 companies spread across 179 countries, sales teams are drawn in by an easy-to-use CRM with a simple yet powerful design that prioritizes ease of use above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful. Some Pipedrive top features: · Visual sales pipeline: See your entire sales process at a glance. Update deals by dragging and dropping them into place. Customize it to match your sales cycle. · Team collaboration: Collaborate on deals and activities with colleagues. Share updates on sales operations and wins. · Reporting and dashboards: Get detailed reporting on sales and key activities. Track progress against goals in your dashboard. · Activity reminders: Schedule reminders for all your sales activities. Stay on top of all y

The trusted leader in text marketing, SlickText helps create valuable connections with your customers through targeted, action-driven text messages. Over 15,000 brands rely on SlickText because of its powerful software and easy-to-use platform. With SlickText, subscriber growth is easy with tools like website popups, landing pages, custom QR codes, and third-party integrations. You'll be able to engage your audience in meaningful ways that make mass text messaging personal so you can build loyalty and action. Our automated workflow tool allows you to create automated SMS sequences that engage with people one-on-one. No coding required. SlickText is known for an intuitive, easy to navigate platform coupled with responsive customer service. Their knowledge of compliance and best practices helps them actively create wins for their users.

Empower Your Team with RedFlag by Pocketstop RedFlag is a powerful yet intuitive emergency mass notification system that keeps your organization informed and connected when it matters most. Whether you're a small business or a large enterprise, RedFlag's multi-channel platform ensures real-time alerts and critical updates are delivered swiftly and reliably to every team member. With RedFlag, you can monitor ongoing situations with clarity, coordinate responses with precision, and make data-driven decisions that protect your people and assets. Experience peace of mind knowing that RedFlag has you covered when emergencies strike.

Sogolytics is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage Sogolytics to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SogoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SogoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SogoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...

Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.

Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software

Stay in charge and on track with Mission Control, a cloud-based Salesforce project management app. Our professional services automation software allows you to establish a consistent process for planning, managing and measuring your client projects, all from the one app. Maximize efficiency and profitability with our extensive feature set that seamlessly integrates with your Salesforce platform. Spend more time with clients and less time organizing your day. With Mission Control’s Salesforce Project Management solution, you’ll enjoy a clear overview of your project briefs, progress and allocated resources. All of which is designed to keep your day on track and make it easy to collaborate with your team. Create actionable tasks and take your business’s client and project management capability to the next level using time tracking, the resource capacity planner and the intuitive assignment wizard.

User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →

Maximize productivity, accelerate pipeline and reach the revenue potential you didn’t imagine possible with ZoomInfo SalesOS. Build an account universe based on your Ideal Customer Profiles and reach decision makers with the largest B2B contact database of 65M+ direct dial phone numbers and 150M+verified email addresses. Identify and reach prospects at the beginning of their buyer’s journey by tracking companies researching solutions like yours across the web. Discover and connect with decision makers from companies exploring your business website. Analyze customer calls, meetings, and emails to drive process changes that impact your bottom line. Build and execute multi-touch sales cadences with our native phone dialer and email tool. Shorten your sales cycle with ZoomInfo Chat, an easy-to-use, data-driven chat bot tool. Set real-time lead alerts to engage best-fit buyers or automate lead-qualifying interactions to free up your internal team.

MoEngage is an Insights-led customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard From Fortune 500 enterprises such as Deutsche Telekom, Samsung, and Ally to mobile-first brands such as Flipkart, Ola, and BigBasket - MoEngage has helped amplify customer engagement for all. Product managers and growth marketers can use MoEngage to provide a personalized experience throughout the customer lifecycle stages – from onboarding to retention to growth. What makes MoEngage different, is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization capabilities -

Hippo is a comprehensive tech suite that helps you improve your marketing efforts and customer experience. Hippo has 2 offerings: - Conversational Support enables you to provide best-in-class customer support with help of Chatbots that can cater to customers' queries and problems 24*7. Live chat through which your agents can solve complex problems and provide a personalized experience. You can now also converse with customers through phone or audio/video calls. - Customer Engagement Automation covers all the marketing aspects of your brand and helps you deliver an exceptional experience throughout the customer journey. You can broadcast messages and campaigns in a ma With Hippo, you get to provide your customers with proactive support and reach them across platforms and channels from a single dashboard. You can engage with your customers on the channel of their choice and provide them with a delightful personalized experience.

Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Deliver frictionless customer experiences with the only dedicated CX Channel built to maximize customer engagement, education and lifetime value. Relay’s CX Channel, the Customer Feed™, transforms the way customers engage, learn, and take action for unmatched customer lifetime value. As a private, secure and frictionless customer channel, only the Customer Feed combines the benefits of text, email, and apps to deliver a unique combination of customer engagement, education, and service excellence. Whether you need to reach patients about sensitive prescriptions or onboard new banking customers, we have a solution for your industry. Help your customers get unstuck by delivering personalized solutions at the right time. How can we get customers to engage with company content if they’re not engaged? That’s why, first, we make sure 100% of your customers get set up with their private, secure, and compliant format for engagement: a Relay Feed.

Cadence. The premier texting platform, meticulously designed to help your campus make instant, meaningful connections. Yes, it works with your current systems. Simple yet powerful. Cadence allows staff to efficiently reach students and alumni in their preferred communication channel – texting. With time-saving features like campaigns, auto-responses, templates, and shared inboxes, your team can work smarter, not harder. Built for the enterprise – and everyone. Cadence easily scales to deliver undeniable results for institutions and departments of all shapes and sizes. Enterprise. Achieve campus wide engagement Enrollment. Connect with prospective students. Student Success. Increase retention with current students. Advancement. Improve alumni relations, stewardship, and donations. Any device, any time. Thanks to the flexibility of managing messages through any web browser or the Cadence mobile app, staff will always be in a position to engage with contacts and inspire action.

Cross-channel marketing automation platform for increasing customer engagement, retention, and LTV. Pushwoosh is trusted by thousands of global leading brands and startups all over the world. Build an effective customer communication by combinint push notifications (mobile & web), in-app messages, emails, SMS, WhatsApp and multichannel event-triggered communications. Keep an eye on your customer behavior to detect the moment when they become less active. Prevent these users from churning with timely re-engagement communications. Recover abandoned carts, encourage repeat purchases, and stimulate first-time conversions with highly relevant triggered campaigns. Provide even better shopping experiences with transactional messaging.

Our products and solutions allow customers to move seamlessly - from digital self-service to human agents and back, enable agents to spot the customer context and drive Next Best Actions, and empower managers to take smarter business decisions. Accelerate customer & patient connection rates by contacting them on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–Preview, Progressive, Predictive or Agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns. Always stay safe & compliance-ready. Our built-in Compliance suite checks (in real-time) for any new contacts your campaigns must avoid. Keep compliant with TCPA, DNC, GDPR, CCPA & extensive regulations with simple, built-in campaign controls. Use the included Right-to-Know & Right-to-be-Forgotten workflows/reporting to round-out complete campaign compliance.

Group Messaging keeps your Organization on the same Email, Text, Voice Message. Text EASY to 313131 to learn more about our options. TCPA Compliant, HIPAA Compliant & PCI Compliant. Can send reminders with Text, Email, Voice or a Combination. Drive show rates by 28% with appointment reminders. Choose from Text, Email or Voice. Include a link to forms that need filled out. HIPAA Compliant. Drop voice messages in Digital voice mail without ringing. Never dials a phone number. Delivers the voice message much like an email. Over 90% of voice messages will be heard. Engage customers directly and personally. Group Messaging for Schools, Churches, and Organizations. Send messages by Text, Email or Voice. No software to download, no licenses to purchase. An unlimited number of groups. Still an effective way to communicate. Customize templates. Customized instant email responses. Bulk email campaigns.

Send the right message at the right time. Capture your audience, intelligently market to them across web, mobile and email, and grow your revenue. How It Works One platform for all your subscriber messaging. Push your offer to the right subscribers at the right time, no matter where they are or what device they’re using. Our platform leverages machine learning technology to predict optimal content offers and delivery times. It learns and grows with you to maximize subscriber lifetime value. Your business is unique and so are your marketing challenges. See how Pushnami can help you meet your business goals.

SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS or MMS picture text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start at only $24 per month. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Plus FREE bonus messages on the Annual Plan.

The most powerful notification system you'll never build. Knock is flexible, reliable notifications infrastructure that's built to scale with you. Use our APIs to engage users, power cross-channel workflows, and manage notification preferences. Move fast with a notification engine that’s ready to scale from your first welcome email to a cross-channel system that puts your customer first. With Knock, you get a team that’s dedicated to one thing and one thing only: your notifications. Start with email and in-app channels. Instantly add push, SMS, and Slack when you need them. Predictable pricing that scales with you. No upfront fees or infrastructure set up required. Power high volume notifications without spending valuable engineering time on messaging infrastructure.

73% of customers say that customer experience plays an important role in their decision-making! A conversational AI-based bot helps you in transforming your customer experience to the next level. Engagely.ai’s conversational chatbots deliver an effective customer experience on any desired platform and in the customer’s preferred language. 2B+ WhatsApp users worldwide! Be where your customers are with Engagely’s Conversational AI Solutions. Leverage the largest messaging app to stay connected with your customers. Resolve customer queries, send important notifications, allow bill payments, or simply engage with the prospects and convert them into valuable leads. Engagely conversational phone AI bot automates customer support inbound as well as outbound calls for you, delivering a seamless performance making the conversations human-like using state-of-the-art speech recognition technology.

If you’re looking for a personalisation solution to increase sales, boost customer engagement and provide better insights into your customers than other solutions then look no further. Imagine a tool that already knew your customer's preferences before they landed on your site, and was able to recommend the right products to the right customer at the right time. Segmentify creates a personalised shopping experience across every customer touchpoint in real-time, giving you the best advantage over your competition. Powered by machine-learning technology, Segmentify tracks and targets individual website visitors according to their unique online buying habits better than any personalisation platform on the market. Don’t take our word for it - Forbes mentioned us as one of the top machine learning companies to watch!

Eager for a better response to your marketing efforts? Mobile Text Alerts provides businesses with the most effective method of reaching customers and getting more sales: text messages. Easily reach people where they'll actually see your messages. Send mass text alerts to engage your customers with the click of a mouse or the tap of a finger via an easy-to-use online platform and convenient mobile app. Maximize convenience by utilizing scheduled messages, automated replies, and pre-filled drip campaigns. Enjoy flexible ways to add in contacts to your text list, including Text to join, QR codes, web forms, API, integrations, and spreadsheet importing, Analyze your text marketing campaigns with delivery reports, subscriber reports, opt-out reports, and link tracking reports to help you make more informed and confident decisions. Start texting right away and enjoy the fruits of better sales. Your product is fire. Mobile Text Alerts is the gasoline!

OneSignal is the market leader in customer engagement, powering mobile push, web push, email, and in-app messages for over 1 Million developers and marketing teams. OneSignal takes just minutes to setup, and makes it easy for you to send push notifications and messages to all your users. Access robust features including segmentation, automated messaging, intelligent delivery, A/B testing, and real-time reports. Built for developers, OneSignal makes it easy to code in the language you know with any development environment - all with less than 10 lines of code. It's also the most flexible push provider, with integrations to top analytics providers, DMPs and CRMs, plus Zapier to connect with 1400+ apps and platforms. OneSignal is free to send messages to an unlimited mobile subscribers and up to 10K web push subscribers. OneSignal is used by 76% of the top million sites with push notifications (source: Builtwith).

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

Receivables management platform that optimizes your workflows with powerful, integrated features. Create effective workflows, collaborate with your team, follow up better, get paid sooner, increase your cash flows. Bring your team together on a single platform, around a workflow that works for your business. Assign accounts to different roles, streamline follow-up campaigns, view and track performance at all levels of your team. Accelerate your order-to-cash cycle by up to 5x using innovative tools built-in within FG Receivables Manager. Turbo-charge your team’s efficiency and don’t let past due accounts keep your business from reaching new heights. You deserve to get paid. Powerful Reporting & Analytics -- Analyze your account history, generate smarter interactive reports, and user Funding Gates to easily prioritize customer accounts. Funding Gates proactively monitors your receivables and recommends who you should contact next. Eliminate Notepads and Spreadsheets.

Salesdoor is a Unique Customer Relationship Management Solution specifically designed for specialty pharmacy, pharmaceuticals and healthcare industry. Having vast practical experience in specialty pharmacy services we exactly know your needs. You need a system that can adopt your unique workflows seamlessly and don’t require complex configurations to get started. Stay connected to your clients with Salesdoor. Manage all communication and marketing using all in one platform. Built in contacts library enables you to reach out to more potential clients and grow rapidly. Salesdoor’s state of the art lead tracking allows you to grow, target and retarget your leads at every stage of your sales funnel. With Salesdoor, you don’t need any other tool for project management, sales, marketing or internal team performance tracking. Salesdoor is specifically designed and build for companies who need to engage physicians and medical staff to sell products and services.

In today’s challenging working environments, organizations are fast realizing the benefits of mass notification technology. As a solution specifically designed to deliver one-way alerts and notifications to desktop users that cannot be skipped, ignored, or saved for later, NetSupport Notify scales to the largest of organizations with multiple sites and provides real-time status of notifications and acknowledgements − as well as delivering pre-scheduled alerts. Simple to implement and use, NetSupport Notify is the perfect choice for messaging and alerting across a LAN or WAN network. Its dedicated local notification gateways allow seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration. A true mass notification system with fast and reliable alerts, NetSupport Notify’s alerts can carry varying priorities, customizations, and delivery options.

XComms.com provides a comprehensive suite of mass communication tools that enables any organization to easily and instantly send communication alerts through various channels across any network, on any device and in any language. Notifying any individual, location, device or broadcasting an alert to an entire organization in seconds. Compose mass communication alerts as easily as composing an email from a web-based control panel. Have multiple administrators responsible for sending alerts with access levels and target audiences pre-determined. Predesign alerts and predetermine audiences to instantly send mass notifications with a single click. Deploy alerts immediately with a simple push of a button. Learn More About the Exclusive XComms Push Button Alert. Targeting based on network users, IP ranges, AD groups or non domain users and devices. All alerts are branded to match the tone of your alerts and the look and feel of your organization.

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.

Trusted by the world’s leading media and publishing brands, Pushly is the premier push notification platform. Operating at the intersection of first-party data, content distribution and audience engagement, Pushly turns one-time visitors into loyal subscribers and helps publishers grow and communicate with audiences through their own customized web push notification channel. With Pushly, publishers get a more complete view of audience member attention, consumption habits, passions, engagement, and more – driving smarter, deeper, more effective push targeting, and response. Enthusiasts know why and when to return for more of what they want. Increased audience attention and retention drive ad, subscription, ancillary revenue.

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.

Respond to customer feedback and close the loop efficiently with real-time alerts. See what customers are saying with data analysis, visualizations, and taxonomies tailored to your organization. Collect, analyze, and act on internal feedback to create champion employees that thrive on keeping customers happy. Create a seamless delivery process with proactive communications. Reduce call center volume and create a culture of customer care. Reduce operational cost with a digital-first approach. Easily capture multi-channel feedback from any point in the customer journey. Reduce cart abandonment and hear the voice of the ‘silent shopper’ with listening posts. Prevent churn and make service improvements with real-time feedback. Address tenant needs faster while reducing the volume and complexity of complaints. Reduce inbound calls and keep customers informed with proactive communications.

Interakt is trusted by more than 5000+ businesses including prominent Indian D2C brands such as House of Mangalam, Leap Club, Frontrow, The State Plate, Bunaai, Okhai, Zwende & more to grow their business on WhatsApp. Interakt acts as an all-in-one WhatsApp CRM, campaign management, marketing automation tool & a sales channel enabling fast-growing E-commerce and D2C brands to manage customer conversations & drive sales at scale using WhatsApp. With Interakt businesses can communicate with their customers using one dedicated WhatsApp Number to convert product inquiries into paying customers, help customers discover & buy products on WhatsApp, recover abandoned carts, send order details & updates to customers and engage with them 24x7 through WhatsApp automation. Interakt provides businesses with a scalable infrastructure that they need to expand &grow. It can be easily integrated with Shopify, Instamojo & other popular e-stores, CRMs, payment gateways & various other business apps

Permission-based message delivery for large enterprises. One platform. Multiple message formats. A single enterprise API. Solutions for digital publishers and media companies, local governments, utilities, and service providers of all shapes and sizes. Designed for the way your organization works. Built with teams, departments and workflow. Ready to integrate with any of your back-end systems. Delivery across multi-channels for all types of enterprise needs, from real-time transaction messages such as e-bills, paperless receipts, reminders, and notifications to ad hoc recurring and triggered campaigns. All-in-one B2C messaging for enterprise. Delivered as a modular, software-as-a-service feature-rich platform designed from the ground-up to service the unique needs of enterprise.

At ethosIQ we collect, correlate, and leverage disparate data across multiple platforms in real-time. ethosIQ takes big data and transforms it into actionable insights at your fingertips. Dare to demo to discover the endless data possibilities. ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view. CEP enables you to identify and resolve data integrity issues across disparate sources to provide consistently, value-add reporting insights. These insights allow your organization to effectively improve the management of your resources, enhance customer experience and improve relationships in servicing customers via the contact center channels. CEP gathers both real-time and historical data to showcase a full data journey, providing a complete customer experience story in one place.

Setup your chatbot to interact with users just like any agent would. Create, test, and run your no-code Chatbot. Set a standard with the quality of customer support, engagement, and interaction. Create advanced customer segments through tagging/labeling of contacts via Gallabox tool to broadcast customer-specific services and products. Collaborate with team members, assign, @mention, and label contacts. Agents can take ownership and view customer history to build better relationships. Easily integrate with your existing CRM databases, eCommerce stores, payment & logistic partners. We at Gallabox help lead your business’s customer service journey through all key touchpoints. Engage your customers with 24/7 Chatbot support. Reduce recurring messages, your bot can handle no-brainer responses. Let your support staff focus on priority-based conversations. Don’t let your users search for queries on your website, boost real-time responses by letting your bot answer frequently asked questions.

Whether you’re an eCommerce store, a retail giant, a tech app, or a DTC brand, Vizury’s unmatched technology helps you create the best possible experiences for each customer. Vizury breaks the silos between all your customer touchpoints, web, app, email, messaging apps, and physical stores. Our platform helps you boost revenue by bringing customers back to your website, mobile app and retail stores. Vizury has helped global retail and ecommerce brands acquire and retain customers for over 10 years now. With Vizury's deep ecommerce and omnichannel retail integrations, and out-of-the-box product features, scaling revenue from online shoppers has never been easier. Vizury's customers experience growth through proven technology that is optimized to drive conversions. Brands drive millions of consumer conversions every month on Vizury. Use our team of digital marketing experts to create engaging and effective campaigns for you on Vizury.

SightMill provides Net Promoter Score (NPS) survey software to help organizations listen to their customers and gather, analyze and act on customer feedback to improve their products, services and business. SightMill is used by startups to global multinationals to provide flexible customer feedback or employee engagement solutions - offering great value, easy to use features, and a team that'll help you get started. Design feedback surveys to send by email, by SMS, on your website, or at training events. Link SightMill to your CRM or helpdesk system and automate the process. Supports multiple languages, timezones for international organizations. Take us for a trial run - start gathering feedback now with a free trial.

MessageDesk keeps you and your team connected to contacts, customers, and clients for appointments, scheduling, payments, alerts, and daily operations. Ready to improve your day-to-day operations? Watch how business text messaging can help you start and manage more conversations, fill your calendar, and get you paid. Send and receive SMS and MMS messages for everything from 1-on-1 conversations to mass SMS marketing broadcasts. Spin up a new 10-digit phone number with a local area code or text-enable your existing business number. Start and manage more conversations with contact groups and web forms. Add contacts to quickly create groups or apply advanced filters to automatically group contacts based on their info. Grow your contact lists and start more conversations with web forms that net bookings, referrals, and appointments.

Webio are specialists at conversational AI for customer engagement. Webio takes all the pain out of connecting with customers. Acting as the ‘central intelligence hub’, our conversational AI manages all the conversation elements that are needed to have successful customer conversations. Enable customers to connect in their channels “at-will” and connect with live agents without context loss. Whether customers stick to one channel, switch during the conversation or use a new channel each time - it doesn’t matter. Webio can handle it all. Webio is intuitive. Identifying customer intents, our conversational AI platform uses natural language understanding (NLU), machine learning and AI to drive conversation engagement and successful outcomes. Learning and automating with every interaction, Webio AI chatbots improve live agent productivity by automating low- value interactions and letting live agents focus on higher-value conversations.

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management

RingCentral Engage enables companies internationally to manage all their digital customer care channels through one unified platform. Using RingCentral Engage, you can aggregate and distribute customer messages coming from Mobile, Social Media, Messaging apps, Email and many other channels through one unique interface, making it easier and more efficient to manage clients' inquiries. Not only this increases your efficiency while reducing your workload, but it also has a direct impact on your customers' satisfaction and enables you to better monitor your team's success. Handle large volumes of interactions on Facebook, Twitter, Instagram, YouTube, and other social media apps. Chat with customers using WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, and in-app messaging on any web, iOS, or Android device.

Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

WebEngage is the best-in-class marketing automation software suite that helps business-to-consumer (B2C) companies improve user retention and drive more revenues. Cloud-based and easy to use, WebEngage aids businesses in managing cross-channel communication with their customers while allowing them to send messages via Emails, SMS, mobile push notification, web push notification, on-site alerts, in-app messaging, IVR, Facebook & Whatsapp. The solution includes cross-device tracking, live segmentation, deep data personalization, and more. Plus, using WebEngage's Journey Designer helps businesses to effectively create complex lifecycle campaigns.