Audience
Organizations seeking a solution to automate and manage all their customer engagement
About Webio
Webio are specialists at conversational AI for customer engagement.
Webio takes all the pain out of connecting with customers. Acting as the ‘central intelligence hub’, our conversational AI manages all the conversation elements that are needed to have successful customer conversations.
Enable customers to connect in their channels “at-will” and connect with live agents without context loss. Whether customers stick to one channel, switch during the conversation or use a new channel each time - it doesn’t matter. Webio can handle it all.
Webio is intuitive. Identifying customer intents, our conversational AI platform uses natural language understanding (NLU), machine learning and AI to drive conversation engagement and successful outcomes. Learning and automating with every interaction, Webio AI chatbots improve live agent productivity by automating low- value interactions and letting live agents focus on higher-value conversations.
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Company Information
Webio
Founded: 2016
Ireland
www.webio.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online
Webio Frequently Asked Questions
Webio Product Features
Conversational AI
Code-free Development
Supported
Contextual Guidance
Supported
Intent Recognition
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Virtual Assistant
Supported
For Developers
Not Supported
Multi-Languages
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Template Management
Supported
Email Distribution
Not Supported
Print Management
Not Supported
Video Content
Not Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Live Chat
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Video Content
Not Supported
Debt Collection
Automated Notices
Supported
Contact Management
Supported
Agency Management
Not Supported
Auto Dialer
Not Supported
Callback Scheduling
Not Supported
Client Management
Not Supported
Commission Management
Not Supported
Compliance Management
Not Supported
Credit Bureau Reporting
Not Supported
In-House Collections
Not Supported
Payment Plans
Not Supported
Transaction Management
Not Supported
