Alternatives to Pyoneer
Compare Pyoneer alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Pyoneer in 2026. Compare features, ratings, user reviews, pricing, and more from Pyoneer competitors and alternatives in order to make an informed decision for your business.
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1
Delighted
Qualtrics
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.Starting Price: Free -
2
Voxpopme
Voxpopme
Finally, Qualitative Feedback at Incredible Speed, Scale, Depth, and Value. Video feedback allows you to better understand your customers and build empathy with agile qualitative insight at scale. Keep a pulse on the ever-changing behaviors and mindsets of the people that matter most to your business, to influence and drive action, empowering better decisions. Agile Qual is the most efficient way to gain empathy for your business. Don’t just take our word for it, we were voted the number one company by the definitive strategic guide to consumer insights, the Greenbook Research Industry Trends Report. Turn your qualitative agile with video feedback. Video feedback allows you to capture that depth of understanding you’ve been looking for from the people you care about most, at a fraction of the time and cost of focus groups and interviews. Reach respondents anywhere in the world with a series of questions they can respond to via self-recorded videos. -
3
Chattermill
Chattermill
Unified customer feedback analytics for the world's fastest growing companies. Gain an edge by unifying, measuring and analyzing all your customer feedback in real time with Chattermill. Pipe every source of feedback and customer interaction into one place with easy to use, collaborative platform. Use groundbreaking theme and sentiment AI to see how customers feel about your product, stay on top of emerging topics and understand what keeps them coming back. Filter and interpret the underlying layers of meaning within your data to instantly gauge what's driving customer experience. Analyze signals within your customer feedback to accurately identify and predict opportunities to drive revenue, advocacy and retention across each and every touchpoint -
4
Thematic
Thematic
Connect, understand and prioritize customer feedback in a central, collaborative platform. Get clear insights with AI-driven thematic and sentiment analysis. Get the best out of your customer feedback with leading-edge theme and sentiment analysis, to reveal the insights that move important metrics in your business. Connect your feedback from online reviews, chat, surveys, and more with one-click integrations. Thematic can automatically redact data, easing the way teams use feedback, in a safe and compliant way. Thematic tags feedback for you with themes and sentiment as they emerge, and quantifies repeated themes. Use search tools to discover similar themes and get more insight. Easily modify themes with controls like edit, ignore and merge. Discover top issues with powerful analysis tools. Use filtering controls to segment and refine your results by structured data. Set up alerts for emergent issues and quickly click through to discover exact root causes. -
5
Prodsight
Product Insight
Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.Starting Price: $100 per month -
6
Keatext
Keatext
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.Starting Price: $550/month -
7
Frame AI
Frame AI
The Voice of Customer engine that drives company-wide action. Built for CX leaders focused on measurable impact — not survey results. An Early Warning System. Act while it still matters. Use data to eliminate indecision on which cases, customers, and themes need attention. Identify themes before they become problems. Stop chasing lagging indicators. Upgrade from anecdotes to evidence. Process feedback from all of your customers, not just the ones who answered your survey. Executive and cross-functional reporting, so you can support priorities with data. Always-on vs. quarterly VoC, across any combination of channels. Automatic theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and opportunities for improvement. Plan resourcing, improve operations and support peers with hard data. Cut reporting overhead, so you can stay focused on customers. -
8
Calabrio Quality Management
Calabrio
Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience. -
9
unitQ
unitQ
Keep your finger on the pulse of product quality. unitQ Monitor analyzes popular customer channels — including App Store reviews, Zendesk tickets, and social media — in over 100 languages to uncover potential issues with your product, in real time. Users are saying a lot about your product.unitQ Monitor helps you listen. Cross-channel monitoring unitQ Monitor scans and analyzes what customers are saying across popular channels, including the App Store, Zendesk, Reddit, Twitter, and more. Global feedback and insights Helpful insights aren’t limited to a single region, which is why we translate feedback from over 100 languages into English and monitor at a global scale. Identify actionable Quality Issues. We use machine learning to parse translated feedback and eliminate noise and false positives to surface Quality Issues that would otherwise stay buried. Real-time dashboards and reporting unitQ Monitor offers a dashboard that displays trending Quality Issues -
10
Benbria Loop
Benbria
Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience. -
11
Feeedback
Feeedback
Decode customer Feeedback and build what matters! Understanding your customers is the key to growth, but collecting and analyzing feedback can be overwhelming. Feeedback is your AI-powered solution to gather real-time user reviews, track churn, and uncover actionable insights to shape the future of your SaaS. AI-Powered feedback analysis : Instantly decode user sentiment and key pain points. Churn prediction and monitoring : Identify and reduce customer drop-off before it happens. Automated review collection : Seamlessly gather insights without disrupting user experience. Opportunity discovery : Uncover trends to prioritize the right product improvements. Customizable Dashboards : Track and visualize customer feedback in real time. Unlike generic survey tools, Feeedback uses AI to automate, analyze, and extract meaningful insights instantly, so you can act fast and stay ahead of your competition. Ready to build what your customers actually want? -
12
Spiral
Spiral Technologies
Introducing Spiral. Turn customer feedback into actionable insights. Our AI takes in omnichannel customer feedback and detects emerging problems before they blow up. Simple Integration. Powerful Results. Actionable Insights. Eliminate guesswork and discover clear problems you can actually act on. Real-time Tracking. We track feedback as it enters your system, keeping you up-to-date 24/7 via Sight AI™. Integrates with Your CRM. We integrate with the most popular CRMs on the market. Scales with You. The more feedback you process, the better your results. Spiral learns with you. Accelerate your work. Address issues before they blow up. Prevent issues from snowballing by spotting trends early and addressing them before it's too late. find all issues at once. No more manually chasing down issues. We collect your customer feedback. Our AI analyzes it thoroughly, all day long. See the impact roll in! -
13
Unbird
Unbird
Quickly organize and connect customer feedback. Connect Unbird to 9+ sources of customer feedback. Group similar feedback entries together with smart tagging. Link your feedback to ideas and prioritize what to build. Generate feedback reports to understand top issues. Automatically close-the-loop with customers and stakeholders when you ship a new feature. Easily connect to your favorite apps to receive and analyze your customer feedback in real time. -
14
nps.today
nps.today
Measure, understand, and act on customer feedback. Customer experience software to automate your experience and loyalty surveys. Analyze customer feedback. Take action in your current IT systems. Make customer feedback a natural part of everyday life. Automate your surveys, get an overview of customers’ experiences, and take action where it creates value. We make it easy to measure, understand and act on customer feedback. nps.today replaces complicated questionnaires with few, specific questions, at times that are relevant to the recipient. Use automated triggers across the entire customer journey with data-driven surveys. Embed your customer satisfaction surveys or loyalty surveys across all channels and in your external communication. Benefit from dashboards to analyze where to make changes and improve customer experiences. Use categorization or AI to identify opportunities for improvement. Combine other data sources for increased insights.Starting Price: €137 per year -
15
Klarion AI
Klarion AI
Klarion is an AI-powered customer feedback intelligence platform that transforms raw feedback from sources like support tickets, surveys, and reviews into prioritized, actionable insights. It doesn’t just surface keywords or topics; it uncovers the underlying pain points and shows their impact across customer retention, reputation, and revenue. Klarion then helps teams assign resolution tasks to the appropriate stakeholders, track progress, and close the loop so problems don’t recur. The system enables companies to detect recurring issues across all stages of the customer journey (from sales to support), align cross-functional teams around what matters most, and make data-driven decisions to improve experiences. By shifting feedback analysis from manual sifting to automated insight, Klarion empowers organizations to fix root causes faster, boost customer loyalty, and reduce churn. -
16
Kaleido
Kaleido
Turn user pain points into product decisions that matter. Four steps to meet your team's needs. From raw ideas to actual results. Collect quantitative and qualitative user data in a unified workspace. Convert 1000 user feedbacks into 10 projects or features using AI pattern recognition and atomic research approaches. Use Kaleido's automatic reports to identify the most critical projects to work on. Help team members understand the idea behind each product task. Analyze input and identify patterns. Let Kaleido's AI help you. Simplify user data structures, consolidating 1000 ideas into 50 projects. Once patterns are identified, access all relevant user data gathered inside. Make informed decisions about which areas of your product to focus on. Determine which points are most frequently highlighted by your users. View the overall data of your user base. Identify trends in the issues. See the important user data.Starting Price: $120 per month -
17
Unwink AI
Unwink AI
Unwink AI is an advanced customer intelligence platform designed to process and analyze both structured and unstructured feedback data. It uses AI-powered tools to extract valuable insights, automate complex workflows, and provide real-time reports that help businesses enhance customer experiences, boost product development, and improve operational efficiency. With features like sentiment analysis, multilingual support, and personalized AI assistants, Unwink AI enables teams to quickly detect trends, manage feedback loops, and make data-driven decisions that elevate customer satisfaction and optimize business strategies. -
18
Clientpulse
Clientpulse
Clientpulse automatically ingests and analyzes user feedback from app reviews, support tickets, and survey responses to reveal why users churn, struggle, or love your product, using state‑of‑the‑art LLM clustering to identify and count the most frequent topics rather than generic summaries. It visualizes these trends in an interactive Voice of Customer dashboard where clicking on any chart drills down to the original conversations behind each insight. An adaptive taxonomy continually updates as new themes emerge, ensuring your team always works with current, relevant categories without manual tagging. Integrated sentiment analysis uncovers negative sentiments that may not surface in metrics like NPS or CSAT, helping you proactively address issues and drive positive word‑of‑mouth.Starting Price: $30 per month -
19
Centriam
Centriam
Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first. -
20
VirtlX
VirtlX
VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line. Stop Leaking Profit Through People and Process Gaps AI-driven cycle analyses multiple data sources & identifies issues Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required! All in one platform VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.Starting Price: $9.00 per month -
21
Feedgage
Feedgage
Customer experience and reputation management have never been so easy. Your brand is all over the web and Feedgage helps you gather & analyze all customer reviews and feedback in one place to turn your brand into a customer favorite. Feedgage helps you get the key insights from the online reviews and build a powerful brand for your business. You can easily deep dive into the problematic areas of your services with Feedgage and take the necessary actions. Feedgage collects, presents, and analyzes all the voices of the customer in one place to help you scale your customer experience. All your reviews and feedback are collected and analyzed in one place. See customer insights, trends, and common complaints (or praise) with AI-powered analysis. Just select your competitors and see your competitive advantages and strategize your priorities. Get notifications on all your communication channels regarding important issues. -
22
FastSensor
GTI Technologies
Create interactions with customers sooner and more meaningful to maximize affinity and efficiency. Build perfect events, booths and more with data-driven analytics shaped and designed by each customer that passes through. FastSensor AI tracks physical foot traffic moving in and around your space to convert into actionable data. FastSensor AI makes sense of these data, seeking specific trends and translating them into advanced analytics. FastSensor is an AI-powered, hardware-enabled SaaS ecosystem that measures and analyzes complete, connected journeys to reveal ROI-boosting optimizations. FastSensor provides eCommerce style metrics to connect the dots from each step of the physical journey and identify critical opportunities throughout your conversion funnel. Our fully scalable ecosystem allows businesses to build custom solutions based on individual needs, KPIs or goals, and focus on what's most important for you.Starting Price: $78 per month -
23
ClientZen
ClientZen
All your customer feedback is automatically consolidated and transformed into actionable insights with AI. Consolidate scattered feedback across all channels and teams (sales, support, customer success). Never miss a valuable insight again. Save hours by replacing the slow feedback analysis process with fully automated tagging that you can control. Easily measure if your latest release causes happiness or complaints. Understand the timeline evolution of a problem with each iteration. Spot emerging trends and potential customer pain points on the rise. Validate the topics that matter the most for any of your customer segments. All your feature requests are counted, tagged automatically and made even more powerful with advanced sentiment analysis. Understand how your product updates solved a problem or improved a pain point through feedback from your customers. ClientZen helps you answer questions faster, so you can focus on the vision.Starting Price: €100 per month -
24
PushFeedback
PushFeedback
PushFeedback is a lightweight feedback widget platform designed to help teams collect, visualize, and analyze user feedback directly from their documentation sites. It enables organizations to embed a customizable widget into their docs so users can report what is confusing, missing, or not working, giving teams precise insight into content quality and usability. Visual feedback with screenshots allows users to capture exactly what they see and annotate specific elements, removing ambiguity from comments and making issues easier to diagnose. It provides real-time analytics dashboards that highlight feedback trends, sentiment patterns, and the pages that generate the most negative responses, helping teams prioritize updates based on real user input. Built-in AI Reports automatically analyze feedback at scale and generate structured summaries, recurring themes, and actionable recommendations, eliminating the need to manually review large volumes of comments.Starting Price: $24 per month -
25
Zoom Revenue Accelerator
Zoom Communications
Zoom Revenue Accelerator is a conversation intelligence tool, for users of Zoom Meetings. Zoom Revenue Accelerator also provides seller guidance and highlights, such as talk-listen ratio, filler word usage, call review to locate the parts of the conversation and topics that the prospect found most engaging, and next step reminders. As an intelligence tool, Zoom Revenue Accelerator aims to provide: - Actionable feedback - Reduces anecdotal feedback and identifies areas for improvement using post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. - Accurate forecasting - Digestible, aggregated insights integrated into a CRM to provide context on the sales funnel, highlight deals that need attention, and identifies pipeline trends. - An understanding deals - Displays sales deals by stage, size, teams, opportunity name, and use analytics for the number of interactions, competition, and customer sentiments. -
26
Caplena
Caplena
• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn. -
27
Elvan
Elvan
Elvan is a customer feedback and insights platform that helps SaaS and ecommerce teams capture high-signal feedback and turn it into clear, actionable insights. Teams can collect NPS, CSAT, CES, and targeted microsurveys at key moments such as post-checkout, in-app actions, or via email. Elvan uses AI to analyze qualitative responses, identify themes, highlight churn risks, and surface growth opportunities without manual tagging or spreadsheet work. With a lightweight setup, flexible survey triggers, and real-time dashboards, Opin helps teams understand why customers behave the way they do and act faster on what matters most. It is built for teams that want clarity, not vanity metrics.Starting Price: $49/month -
28
eComEngine
eComEngine
Save time, automate repetitive tasks, and increase profitability with software from eComEngine. We proudly support some of the world’s largest merchants with our reliable Amazon seller tools. Whether you're just getting started with selling on Amazon or running a warehouse with multiple employees, eComEngine has the tools you need to operate and grow your Amazon business. Increase your presence on Amazon with reviews, feedbacks, and ratings. Build and protect your business while staying compliant with Amazon's policies. We created FeedbackFive® to solve one simple problem, automating Amazon feedback and review requests. Automated review requests get the results you need without the time commitment. Monitor ASINs to get review updates and identify trends without constantly checking your listings. Get email or text alerts for your Amazon feedback and reviews so you can take action quickly when needed. If a buyer is unhappy, you'll know right away.Starting Price: $9.99 per month -
29
SupporTrends
SupporTrends
We use AI to understand and organize your customer feedback from support tickets, online reviews, call recordings, and even surveys, allowing you to see and understand your natural language data with unprecedented clarity. Your customers share mountains of qualitative feedback with you - via surveys, email, chat, phone calls, and more. They often discuss potential purchases, ask questions, or maybe even want to return a product. We use Machine Learning to understand what the natural language of Churn and Retention look like. Quickly identify the features, products, and feedback that correlate most highly with Customer Retention and Churn.Starting Price: $249 per month -
30
Merchant Centric
Merchant Centric
See what’s being said in your reviews that impact sales and engage with customers online where they visit most. Discover the hidden value in your customer feedback data and identify what really drives revenue at your locations. Get insights and actions to beat your national and local competitors. Learn and leverage the success of top-performing businesses across the nation. Compared to top competitors, long wait times for food after ordering has the greatest negative impact on revenue. Evaluate the current food delivery process and determine if kitchen staff and servers are properly trained. Shine a light on your customer feedback that impacts your sales. Show all levels of management their progress at a regional, district, and location level. Monitor business performance, spot operational and employee issues, plus reply to reviews for all your locations in one platform. Manage customer feedback posted on your website alongside your social reviews.Starting Price: $49.95 per month -
31
Alchemer
Alchemer
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. Alchemer Survey is the industry leader in flexibility, ease of use, and fastest implementation. Market researchers, CX and other feedback professionals can get the feedback they need with the most question types and no pay-per response fees. Alchemer Workflow is the fastest, easiest, and most effective way to close the loop with the customers and employees who give you feedback, so you can increase retention, adoption, growth, and advocacy. Alchemer Mobile delivers actionable mobile customer feedback so you can improve your customers’ experiences with your mobile app. -
32
TRACX
Chase Interaction
Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.Starting Price: £28 per month -
33
Appzi
Appzi
Capture insightful customer feedback and improve your website right inside your site, for free. Make it easy for your customers to give you feedback, right from inside your website, so you can gain valuable insights to build products and services that your customers truly need. Quickly create beautiful feedback buttons that match your branding or use buttons that are already on your site to trigger customer feedback survey. Select from a variety of surveys. Customize to match your brand. Sometimes you need sophistication and other times, you just need a bit of simplicity to get the job done right. No matter what your user feedback needs are, we've got you covered with a many different types of customer feedback surveys that you can embed inside your website. Choose from a variety of beautifully crafted survey templates to start or create your own feedback widget. Appzi survey is easily customizable to match your brand and style so it feels like a natural part of your website. -
34
Enterpret
Enterpret
Enterpret enables companies to analyze their customer feedback at scale. We are solving complex problems in NLP, ml-ops, analytics, and data visualization. We exist to solve customer pain - continuously learn about our customer’s most critical pain points and solve them. What we achieve is defined by what we aim to accomplish. We set ambitious goals for ourselves and back ourselves to hit them. Failures we encounter along the way are fuel for us to learn and get better. The system of intelligence for all customer feedback ensures you build the right things first. Leverage the feedback users have already shared by joining it with user behavior segments. Save time setting up user interviews and surveys. -
35
Gemseek
Gemseek
Deliver outstanding customer experience where it matters аnd grow your business. The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction. A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you increase customer satisfaction YOY by at least 15pp, retain 40% more customers, get 10% more revenue from closed-loop customer feedback initiatives, and spend 30% less on customer support. GemSeek customer experience platform enables multi-country programs where you understand what impacts customer satisfaction. Measure experience in real time across all channels and identify key satisfaction drivers. Provide AI-driven recommendations for retaining and growing customers. -
36
Usabilla
SurveyMonkey
Optimize your digital channels with customer feedback. Collect real-time feedback across all your digital channels to improve your customer experience. Use digital customer feedback to understand the “why” behind your data. Ask your users the right questions at the right moment in their customer journey to make better informed decisions. Collect real-time feedback to optimize your website. Eliminate assumptions and get the real insights you need from website visitors. Knowing what’s working (and more importantly, what’s not) means you can proactively improve your website’s conversion rates. Collect in-app feedback on how to improve your mobile app experience. Integrate feedback seamlessly into your app and target users at a specific moment in their user journey. Uncover what you need to improve to get those 5-star app store ratings! Get data that goes beyond open and click-through rates. Find out what users think of the content you send them and use their feedback to improve. -
37
OMBEA Insights
OMBEA
Imagine having your own super-clever assistant; tirelessly monitoring all the feedback, motivating your staff and reporting back only the most relevant action points for your attention. The state-of-the-art algorithms find the hidden pain-points for you. All discoveries are neatly summarized and presented back as prioritized to-do lists. Smart alerts will let you know if something needs your attention right away. Everything to make you act smarter than your competition. Sit back and enjoy the fact that someone is always monitoring the people that matter. We’ve wrapped up all their feedback as a single KPI that tells you and your colleagues what to react to, where, and when. Now it’s easier to discuss and share insights than ever before. Do you believe this requires consultancies, installation or a new infrastructure? Think again! OMBEA Insights is hassle-free for all company sizes and everyone can use the humanized insights. You’re up and running in minutes.Starting Price: $35 per month -
38
SimpleFeedback
Magiwow
Collect feedback and hear the voice of your customers. Use the feedback form to identify areas for improvement and increase customer satisfaction. Add a feedback button to your website so your visitors can provide you with comments as they browse your website. Providing a way for visitors to send you a comment is a great way to improve customer engagement and improve your business. You want to provide great customer support during and after a sale. Our support form lets your customer send you a support question right when it's needed. We'll notify you so you can respond quickly keeping your customers happy. Sometimes your website can't provide information that customers need. Add our sales lead form to your website for your customers to send a sales question. Being available to answer customer questions will help close that sale.Starting Price: $9 per month -
39
Tatvam
Tatvam Insights
Explore the treasure trove of customer feedback with one of the best Voice of Customer tools. Tatvam helps you Manage and analyze customer feedback comments from social media, online reviews, surveys, support emails and more in one solution and report on all of your customer feedback in one place with Tatvam, and let your customers tell you what to do to make your customer experiences better. -
40
SmileBack
SmileBack
SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.Starting Price: $58 per month -
41
zenloop
zenloop
With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers. -
42
binds.co
binds.co
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.Starting Price: $50.99 per month -
43
Four/Four
Four/Four
We automatically capture the voice of your customer from real-life conversations, link it with your CRM data, and analyze it through our AI engine to create unparalleled, actionable insights and answer questions others can't. Save your team hours every week listening to recorded calls and manually copying and pasting feedback. Identify trends, themes, and patterns in real time to prove you're making the right decisions. If the only way your teams can make decisions is with long research projects or guesswork, they’ll always choose the latter. This means crucial insights around market trends, customer needs, and the competitive landscape are left ignored and unused. Stop manually extracting snippets from transcripts and adding them to CRM data in spreadsheets. Using both sales and product methodologies to extract insights from calls, any team member can access what they need instantly, all linked back to CRM data.Starting Price: $127.31 per month -
44
Timeline
OrbitalOne
Collect and take action on client feedback. Collect and transform feedback into powerful momentum for your web and design projects. All feedback is tied directly to the code behind the commented-on element, so you can see exactly what your client is referring to, eliminating confusion & saving time. In Timeline, web and design projects are simply projects, and you can have as many as you want. Each of your projects can have multiple stages or revisions, represented as "Events". It is these Events which enable you to collect feedback on a particular website, web application, graphic, or one of many other supported formats. Get the most out of Timeline by connecting your favorite project management and communication tools. Receive notifications about your team and client's activity, create new tasks from feedback, and more.Starting Price: $12.00/month -
45
Cauliflower
Cauliflower
Whether for a service or a product, whether a snapshot or monitoring over time - Cauliflower processes feedback and comments from various application areas. Using Artificial Intelligence (AI), Cauliflower identifies the most important topics, their relevance, evaluation and relationships. In-house developed machine learning models for the extraction of content and evaluation of sentiment. Intuitive dashboards with filter options and drill-downs. Use included variables for language, weight, ID, time or location. Define your own filter variables in the dropdown. Cauliflower translates the results into a uniform language if required. Define a company-wide language about customer feedback instead of reading it sporadically and quoting individual opinions. -
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Touchpoint CX
Touchpoint Group
Empower employees to improve customer experience. Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organization. Drive action and improve outcomes Motivate and empower frontline staff to take action with personalised dashboards and KPIs. Recover at-risk customers by closing the loop with case management. Drive immediate action with real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels, touchpoints, and customer journeys. Unify customer experience and operational data into a single enterprise view. Engage customers in the moment with personalised event-triggered surveys. Focus feedback on moments that matter most complaints management Actionable insights and in-depth analyses. Deliver relevant insights to each individual and area of the business with flexible reporting dashboards -
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telbee
telbee
telbee adds voice messaging to your website, or lets you create standalone voice recorder URLs to share via social media, podcast, email or QR code. Your visitors, customers and community can speak their mind when it's convenient, then get on with their day – no more frustration. You can listen to their messages or read them transcribed in 50+ languages, whether in our team inbox, in your email client or anywhere else via Zapier (coming soon). Then continue the conversation by voice - yourself or the right person in your team - adding text, images and links if helpful. We provide many features to customise your voice channels to match your usage cases and brand. So whether it's for growing sales and retention, providing support, gathering feedback, collecting content, coaching clients, engaging advocates, or anything else where hearing and relating person-to-person really matters, we make it easy to build rich human relationships and understanding - all while saving time vs typing.Starting Price: $0 -
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WorkStep
WorkStep
Quickly fill your open roles with retention-optimized direct hires from the WorkStep talent network. No more agencies. No more job boards. Find the right people who will keep your supply chain running on all cylinders, FAST. Increase your hourly workforce retention with real-time feedback, benchmark insights, and suggested actions. Fully automated, 1:1, mass workforce communication Pre-populated and custom surveys collect structured and open feedback. Delivered directly to the mobile phone of employees at key milestones. Track the satisfaction of your workforce over time See trends and drivers of retention by position, facility and milestone Benchmark your company against industry peers. Identify and address challenge areas before they impact the business Empower workers to share more by allowing anonymous follow up. Custom analysis unearths what matters most for your team.Starting Price: $5 per user, per month -
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InMoment
InMoment
Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers. -
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CustomerHero
CustomerHero
CustomerHero is a Software with a Service solution for building an effective Voice of Customer program, helping companies collect, analyze, and act on customer feedback so they can deliver better experiences and grow loyalty. Designed for companies of any size and industry, CustomerHero brings feedback management into one place with tools for customer experience, employee experience, patient experience, guest experience, and multichannel feedback. It helps teams understand customers better, exceed expectations at every step, and turn raw data into actions through real-time insights, actionable feedback, and customizable dashboards. CustomerHero captures feedback across every touchpoint, online, in-store, and beyond, building a unified view of the customer journey so feedback does not just get collected, but drives meaningful change across the organization.
