Delighted

Delighted

Qualtrics
Delighted Pyoneer

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Delighted:

About

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Pyoneer:

About

Pyoneer Product. Helping companies to hear their customers. Analyze customer feedback from all channels to reveal the most relevant topics with the power of AI. Analyze, measure, and improve your customer experience. Then repeat. Centralize 
customer feedback. No matter where your customers are reaching out to you, import the feedback data in real-time from mobile, web, and other platforms. Connect through numerous integrations or upload your data-files. Identify trends with automated 
AI handling. Once you’ve collected the feedback, define key business metrics and see how they trend over time. Maybe you want to see what users speak about a particular feature or what are the themes that get the most attention. Identify all the patterns that matter to your business. Understand the Why. Now that you’ve identified the trends, understand why those trends are happening. Pyoneer helps to quantify user insights so you can focus on what matters the most.
Delighted:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Pyoneer:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Delighted:

Audience

Companies searching for a solution to manage and improve their operations
Pyoneer:

Audience

Companies interested in an AI-powered SaaS platform that enables to identify products that are most needed for customers and gaining insights on what matters most to them
Delighted:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Pyoneer:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Delighted:

API

Offers API Supported
Pyoneer:

API

Offers API Not Supported
Delighted:

Screenshots and Videos

Pyoneer:

Screenshots and Videos

Delighted:

Pricing

Free
Free Version Supported
Free Trial Supported
Pyoneer:

Pricing

$99 per user, per month
Free Version Supported
Free Trial Supported
Delighted:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Pyoneer:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Delighted:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Pyoneer:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Delighted:

Company Information

Qualtrics
Founded: 2002
United States
delighted.com
Pyoneer:

Company Information

Pyoneer
Germany
pyoneer.io
Delighted:

Alternatives

Pyoneer:

Alternatives

Delighted:
Pyoneer:
Delighted:
Pyoneer:
Delighted:
SurveySparrow

SurveySparrow

4.3 out of 5 stars
Pyoneer:
Prodsight

Prodsight

Product Insight
Delighted:
SurveyOL

SurveyOL

SurveyOL.com
5.0 out of 5 stars
Pyoneer:
Keatext

Keatext

5.0 out of 5 stars
Delighted:

Categories

Customer Feedback Supported
NPS Supported
SMS Survey Supported
Survey Supported
Text Analytics Supported
Pyoneer:

Categories

Delighted:

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Not Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Not Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Not Supported
Visual Feedback Tools Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

SMS Survey Features

Alerts / Notifications Not Supported
Analytics / Reporting Supported
Audience Targeting Not Supported
Campaign Management Not Supported
Contact Management Not Supported
Customizable Templates Supported
Keyword Tracking Not Supported
Mass Texting Not Supported
Message Personalization Not Supported
MMS Not Supported
Scheduled Messaging Not Supported
Survey Builder Supported
Template Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported
Pyoneer:

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Not Supported
Delighted:

Integrations

BI Book Supported
CorralData Supported
Easyflow Supported
HubSpot CRM Supported
Ikigai Supported
Integrate.io Supported
Integry Supported
KonnectzIT Supported
Microsoft 365 Supported
Peaka Supported
Quickwork Supported
Salesforce Agentforce Commerce Supported
Slack Supported
Stackreaction Supported
Startdeliver Supported
Stripe Supported
Xplenty Supported
Zendesk Supported
Pyoneer:

Integrations

BI Book Not Supported
CorralData Not Supported
Easyflow Not Supported
HubSpot CRM Not Supported
Ikigai Not Supported
Integrate.io Not Supported
Integry Not Supported
KonnectzIT Not Supported
Microsoft 365 Not Supported
Peaka Not Supported
Quickwork Not Supported
Salesforce Agentforce Commerce Not Supported
Slack Not Supported
Stackreaction Not Supported
Startdeliver Not Supported
Stripe Not Supported
Xplenty Not Supported
Zendesk Not Supported
Delighted:
Claim Delighted and update features and information
Claim Delighted and update features and information
Pyoneer:
Claim Pyoneer and update features and information
Claim Pyoneer and update features and information