Personetics Assist Alternatives

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Kore’s AI-first virtual assistants automate and streamline the customer journey across voice and digital channels. They can either respond to or deflect complex queries with high degree of accuracy. SmartAssist: AI-first customer experience platform that automates inbound voice calls and digital interactions to increase containment rates while improving Net Promoter Score (NPS) BankAssist: An intelligent virtual assistant that delivers personalized conversational banking experiences across a wide range of voice and digital channels. The Kore ‘no-code’ platform and solutions offer a unique blend of AI-first conversational interface and digital UI. The platform helps enterprises design, build, test and deploy AI-powered virtual assistants, process assistants and digital apps in under 30 days. The horizontal and vertical solutions from Kore are domain trained, highly customizable and readily deployable on a wide range of voice and digital channels.

Personally and effortlessly service your customers with our smart conversational AI solutions. Build your bot in one language and make it understand 100+ languages with just one button click. We are a no-coding platform. Business users can create and manage bots without any coding skills needed. Talk to customers on Facebook messenger, WhatsApp, Google Assistant, Amazon Alexa & more. Our clever AI gives you detailed insights into your conversations and provides tips on how to improve them. Powered by our AI technology, the myBo bot helps customers of Belfius Insurance claims, freeing up time for human agents to handle the more complex cases. Build your own voice or chatbot with our 30-day free trial account. It’s easy, no IT skills needed. But don’t just take our word for it, try it out yourself for free. Chatlayer is not just a conversational platform, it’s also a partnership ecosystem! Get the most out of our tools thanks to our network of trusted partners.

We guarantee our advanced Conversational AI platform will improve your business results. Enterprises leverage four key solution traits of Openstream’s Conversational AI platform and successfully apply them to their specific industry use cases. Personalized interactions that are context-aware and adapt to users’ needs by anticipating desires. Virtual Assistants integrated with multiple enterprise applications using predictive analytics to extract value from data. Adopting AI innovation and regulation in a transparent, inclusive, principles-based manner in which solution results can be understood by humans. Enhance the customer experience by performing complex inbound/outbound requests and automating routine tasks. Deliver rich, mobile financial services applications across a variety of communication channels for employees and customers.

Connect to your knowledge sources and start automating incoming requests by as much as 80%. Continuously augmented knowledge articles. Provide precise and conversational answers for a delightful experience. Leverage Generative AI to get started effortlessly using just your knowledge sources. Integrate with existing backend systems, hand over conversations to agents smoothly, and share images, knowledge articles, and external links. Simplify complex support scenarios and improve self-service rates. Promote process compliance and onboard. At DeepConverse, we focus on helping to provide superior customer service and support through our AI-driven platform. Go beyond traditional chatbots to bring a seamless AI and automation solution that answers questions, provides rich automation, and improves customer engagement and satisfaction. Our AI chatbots are primarily used for customer service, customer support, IT support, and multi-channel assistance.

Artificial intelligence to enhance your customers’ digital banking experience Abe.ai gives financial institutions the ultimate solution by delivering pre-built, white-label Virtual Financial Assistants or a Conversational AI Platform allowing them to engage customers in the language and channels they prefer. Financial wellness for consumers and operational efficiency for financial institutions. Digital banking is evolving with the help of Artificial Intelligence (AI). Consumers can receive the benefit of a Virtual Financial Assistant (VFA) using data to support their financial wellness. At the same time, financial institutions become more operationally efficient, gain more data on customers, and elevate their user experience. Abe.ai technology was built specifically for technology in banks, credit unions, and wealth managers. Personalized data models allow for better language understanding. Speak naturally as if you were to a teller.

An intelligent, endlessly scalable cloud platform built to meet your every need. Leveraging the latest in voice response technology, you’ll boost the quality of every engagement with the ability to build fast, efficient and personalized self-service across the channels your customers prefer. Redefine your customer service with artificial intelligence in your contact center. Our solutions deliver dynamic, conversational interactions rooted in context and customer intent through the use of intelligent automation, chatbots, and virtual assistants. Create a digital journey designed to meet the specific needs of your customers and you’ll grow loyalty for life. Gain your competitive edge with a flexible solution that’s fast, efficient, and seamless- allowing customers to connect with you on the channels they prefer.

As machine learning keeps getting smarter, the role of artificial intelligence in our lives is steadily increasing. What used to be a science fiction fantasy is now reality. We are surrounded by voice assistants, from our smartphones to our cars to our hi-fi systems. It was only a matter of time before companies could use these assistants for customer service support. Today, companies in all industries from healthcare to tourism to the financial sector are already revolutionizing their customer service with chatbots and voice assistants. Chatbot technology continues to evolve and while companies in all industries use it to increase customer satisfaction and free staff from repetitive tasks, there are still some challenges to overcome. Organizations using voice assistants and chatbot technology need to understand these limitations.

Nuvento is a New Jersey-based chatbot development services company that develops chatbots cost-efficiently to meet your organization’s knowledge management, customer support, self-service and related business needs. Our AI chatbots enhance your enterprise’s communication and personal assistance capabilities with real-time automated conversations with users in natural language making users capable of solving their queries on their own. We develop chatbots for enterprises that understand user intent and can respond to employees or customers according to data stored in the enterprise. Nuvento’s chatbot development expertise gives us the edge in enabling your enterprise to solve real business problems by developing a simple AI chatbot solution. Our chatbots enable retailers like you to get the most of conversational commerce. You can use chatbots we develop to let your customers interact with you. They can get purchase advice and basic customer support as well.

Surbo brings together the best of offline and online store allowing your end user to directly purchase product/service on chatbots. With Surbo, use machine learning chatbots to answer FAQs. Transfer the rest automatically to live agent without disrupting flow. Surbo helps you handhold consumers and convert passive visitors of your platforms into interested ones. Evolve and embrace the future of the automotive industry by providing seamless assistance to the buyers prior to and post the sale leading to more personalized and meaningful interactions. Customer expectations in the banking industry are evolving like never before. Deliver great value to your audience by leveraging the intelligence of chatbot with a human touch to improve customer service and make everyday tasks convenient and seamless.

Run multiple campaigns across channels like WhatsApp, Facebook Messenger, Google Business Messaging, and more. Reap sales benefits by building the conversational flow, publishing omnichannel, and analyzing each report to hit the target. Engage and deliver meticulous responses to consumers in the form of rich snippets while customizing them to fit any scenario. Enrich customer experience by populating and intuitively visualizing data. Powered your conversations with an AI chatbot that keeps getting smarter every time. Auto-segment inquiries to the right agent, trigger handoffs when needed, and take complete control over your customer support management. Intelligent assistants automatically identify each user’s intent using NLP and respond back with intent-specific solutions. The response uses pattern recognition and metadata extraction from the service providers or databases. Keep track of everything happening across your channels to maintain an optimum customer relationship.

Conversational, instant service – everywhere your customers want it. Today’s customers expect 24/7/365 responsiveness from companies across a range of channels and devices. Give them what they want with an AI-driven chatbot. Astute Bot powers self-service experiences via web chat, SMS, social messaging, mobile apps, and voice assistants, offloading the most repetitive cases from agents while enabling customers to find the answers they seek – and letting them seamlessly connect with a human at any point in the interaction. Astute Bot™ provides a single platform for customer self-service across channels. Intelligently interprets the intent behind a customer’s question, and engages in a back-and-forth dialog to capture information. Decides how best to answer the question or resolve the issue based on what the bot has learned how to do. Pulls information from multiple sources – knowledge bases, internal documentation, order systems, and more – to deliver a personalized response.

Smart solutions and expert guidance to help you build better relationships with your customers and employees. Our conversational platform brings together humans and artificial intelligence to enable anywhere, anytime customer and employee engagement. This innovative virtual agent, chatbot, live chat and conversational AI solution is backed by our award-winning orchestration platform, empowering you to provide consistent, accurate, personalized and seamless omnichannel engagement at large scale. We collaborate with enterprises around the world to improve their customer, employee and contact center experiences while reducing support costs and increasing revenue. Our virtual agents and chatbots currently have over 80 million conversations per year, and that number is rapidly growing. Based on Creative Virtual’s nearly two decades of delivering successful self-service solutions, the Neutrino release of V-Person provides the right combination of conversational AI and orchestration tools.

Engage with prospects and capture leads more efficiently with conversational chabots. Provide personalized recommendations during ‘moments of struggle’ to improve conversions. Consistent and frictionless support experience ensures greater customer satisfaction. The most comprehensive conversational AI bot store, comprising pre-built enterprise chatbots for banking, insurance, retail, healthcare, telecom, hospitality, and other industries. We build holistic conversational AI solutions to help modern enterprises address key business challenges related to customer acquisition, retention and support. The times are changing and Senseforth.ai is leading this wave of transformation. At Senseforth.ai, we believe that Conversational AI and chatbots are a catalyst for innovation and positive change. We embrace a future where every organization embraces this transformative technology to seamlessly drive meaningful conversations with their customers, employees and other stakeholders.

Enabling enterprises with AI Voice assistant for customer interaction channels in many languages. Intelligent Voice Assistant powered by conversational AI. Move beyond IVR to enrich the customer experience by driving natural conversations. Our AI Voice Assistant learns from every conversation. Deploy us to know about your customer's intent and automate marketing, sales, and customer services. Our AI Voice Assistant understands your client's requirements accurately. With it, the customer receives prompt answers, right directions, and they feel valued. Our AI Voice Assistant remains aware of recent interactions with customers. It understands the context, their history, and preferences to provide personalized customer experience. Improve response time and handle repetitive tasks. Customer interactions become faster, simpler, and 24 hours available. Free your agents to focus on complex problem solving and increasing revenue.

Eliminate repetitive work and free teams to focus on high-value tasks that increase employee satisfaction and boost productivity. Replace wait times with a 24/7 customer service system that supports agents in their workflows. Update outdated systems with engaging, intelligent, proactive conversational AI that transform conversations into conversions. Automatically switch between text, voice, email, and more to converse on the channel that best serves your customers. With our plug-and-play solutions, you can deploy chatbots and voicebots in a matter of hours. No code required. Our team has over a decade of experience creating reliable solutions that harness the latest advances in conversational AI. You can use your data or create bots using our industry-specific templates for retail, banking, healthcare, and more. Measure the performance of your bots in real time using an intuitive interface that tracks conversations across all your channels.

Engage customers with an AI-powered digital assistant that captivates users in a personalized manner, while delivering actionable insights to your sales, service, and marketing teams. Oracle Digital Assistant is more than just a chatbot and provides answers across all customer experience touchpoints. Conversational CX improves customer relationships by personalizing engagements at scale. Built on Oracle’s next-generation cloud infrastructure, Oracle Digital Assistant applies AI and natural language understanding (NLU) to simplify customer acquisition and retention. Based on profile and context, it automates tasks such as informational queries and personalized recommendations. This gives both customers and internal sales teams seamless access to information and processes through text and voice. Organizations using Oracle Cloud CX can easily leverage Oracle Digital Assistant across multiple applications. Sales teams can automate the creation of configured quotes with voice commands.

Gartner indicates that artificial intelligence (AI) will be a common investment in the customer experience for years to come. Therefore, 47% of organizations will use chatbots for customer service and 40% will deploy virtual assistants. How about starting this journey right now? Ensure interactions with chatbots naturally and intelligently with plusoft AI, a hub of intelligent solutions offered in the software as a service (SaaS) model, in the cloud. The tool enables the construction and management of chatbots, voicebots and virtual assistants integrated with SMS, WhatsApp, Telegram, Facebook, website and landing pages, among other channels. Telemedicine has become a reality for millions of Brazilians. Today, it is already possible to schedule appointments, request exams and even perform pre-screenings through a chatbot.

Amplify.ai has developed the industry’s first and only enterprise-class Conversational AI Platform. It offers persistent, personalized, messaging-based experiences across a large and ever-expanding diversity of “conversational surfaces”. Supported today: Facebook, Facebook Messenger, WhatsApp, Instagram, RCS, desktop and mobile web, in-app integrations, Facebook’s Click-to-Messenger ads, and Google’s AdLingo ad unit. Our platform includes everything you need to create and manage your own Branded Virtual Assistant. These next-generation chatbots go beyond simple menu-based interaction, offering the full range of messaging-based conversational engagement, from text-only to media-rich. Conversational engagement is the new frontier in advertising, giving brands a chance to bring prospects down the funnel both in first contact and in follow-on re-engagement.

Go beyond the AI hype and don’t settle with demos. Try our solution dealing with real customers with unprecedented results. Obsessed with delivering a delightful customer experience, Agentifai has created its own natural language processing engine to ensure Alice’s speech quality and fluency. Automation should not imply poor customer service, so we make sure that every detail of your customer journey is taken into careful consideration. This is our commitment to you. The end result will be a great experience with a bonus: your business automated. An assistant who really understands the specifics of the health industry Alice Assistant easily and efficiently manages appointments of thousands of patients daily with no human intervention required. Scheduling medical appointments with the help of an AI Assistant Offer your patients an outstanding personalized AI Assistant.

A managed service purpose-built for bot development. Develop intelligent, enterprise-grade bots that help you enrich the customer experience while maintaining control of your data. Build any type of bot—from a Q&A bot to your own branded virtual assistant—to quickly connect your users to the answers they need. Create a bot that can naturally interact with users by easily integrating Cognitive Services. Use open-source SDK and tools to build, test, and publish your bot to Azure. Deploy your bot to popular channels, wherever your customers interact. Create your own branded virtual assistant using solution accelerators. Integrate Bot Service across multiple communication channels to reach more customers, more often. Apply bots to channels including your website or apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger.

Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.

KAI is trained and ready to host the humanizing experiences today’s customers demand, while intuitively opening doors to deeper customer engagements. From simple retail transactions to the complex demands of corporate banks and wealth management, your customers want instant, intelligent answers to their questions. To provide this experience you need a digital platform that is robust enough to reason and smart enough to delight. And one that is extensible enough to meet your business needs. KAI helps you deliver. Unlike other conversational AI vendors, KAI comes pre-packaged with the financial skills and knowledge to create informed and effective conversations. And unlike chatbot vendors, KAI delivers truly humanizing experiences. KAI is a Digital Experience platform that allows companies to create branded intelligent digital assistants that deliver personalized, intelligent experiences across multiple channels.

Zaion automates high volumes of calls and assists advisors on a daily basis. Discover callbots, voicebots, chatbots, messagingbots. Processing of higher value-added tasks, better availability for the customer, versatile and cross-functional, and increased employee satisfaction and lower staff turnover. Voice-signal analysis which can detect tone, emotions, and gender. Security, data protection, and GDPR compliance. Thanks to its intuitive interface, the Botcenter® is an integrated supervision and activity-management tool that revolutionizes the analysis of conversations in real time. The callbot is a software program capable of understanding customer intentions in natural language and providing a precise response according to the context. In the course of time and through machine learning, bots become more intelligent and efficient. It has the most advanced cognitive capabilities on the market with models developed for every industry and thus allows the automation of many use cases.

Our chatbot seamlessly integrates with your website, allowing you to provide excellent customer service and support around the clock. So, what sets our chatbot apart? Well, it's powered by advanced artificial intelligence technology that leverages the information we've meticulously modeled. This means that our chatbot is capable of understanding and responding to your customers' inquiries in a personalized and efficient manner. With our AI chatbot, you can bid farewell to long response times and repetitive tasks. It's designed to handle a wide range of customer queries, from basic information requests to complex problem-solving. By utilizing the information we've modeled, our chat bot can provide accurate and up-to-date answers, ensuring your customers receive the assistance they need in real-time. Not only does our chatbot enhance customer satisfaction, but it also saves you valuable time and resources. It can handle multiple conversations simultaneously, minimizing wait.

Cloud-based chatbot solution that helps businesses with automating support workflow and tracking customer service performance. Solvvy’s next-gen chatbot combines fast, accurate answers with custom no-code workflows and advanced analytics – giving you full control over your customer support automation strategy. Deliver artificial intelligence powered customer service and support with our next-gen chatbot platform. Personalized, on-brand experiences for your customers across channels. Great return and low maintenance cost with no engineers required. Intelligent self-service, backed by our powerful AI platform. Solvvy delivers far beyond "traditional", rules-based chatbots. The Solvvy team delivers brilliant customer experiences through our effortless, next-gen chatbot platform. Powered by advanced AI and Natural Language Processing Solvvy delivers fast, accurate self-service and personalized customer workflows.

AiChat offers a suite of A.I-powered software for marketing, sales and customer service across multiple chat channels. Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers. Provide 1:1 personal conversations with our easy-to-use design, personalization and automation tools. From smart segments to personalized customer journeys, our solution has all the features you need to boost marketing KPIs. Deliver a personalized shopping experience with an automated virtual sales assistant, understand your customer's preferences and maximize revenue with journey-aware product recommendations across multiple chat channels. Provide online visitors with automated instant responses to commonly asked questions, educate them about your products and services 24/7 and even gamify the chat experience to acquire more prospects.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase

Mavenoid is a scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers, from setup to daily use, to troubleshooting. Mavenoid is built for hardware support. Curious to see how it works for your type of product? Hop into our test drive area and see for yourself. From printers and speakers to dishwashers and robots, Mavenoid powers product support for the world’s most iconic brands. Seamless product support that gets to work in days, not months. Turn your knowledge & expertise into a working product assistant in minutes. Automate your repetitive inquiries such as troubleshooting, installation, warranty handling, and more. Effortless escalations with a suite of live support tools. Your agents can be more interactive with live video support. Chatbots are built to handle simple requests and promote leisurely conversations, not chit-chat. We help you solve real problems.

Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency. Nuance AI‑powered digital and enterprise messaging solutions work together to streamline cross-channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect. Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency. Nuance AI‑powered digital and enterprise messaging solutions work together to streamline cross-channel customer engagements and accelerate resolution times, so you can deliver the superior experiences your customers expect. Put customers in control of the conversation—improving self‑service experiences, customer satisfaction scores, and operational efficiency.

Conectys is a leading global BPO providing specialized, award-winning solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and cutting-edge technology to deliver unmatched User Generated Content (UGC) moderation and Customer Experience (CX) solutions including call center customer support, technical support and virtual assistant packages in over 35 languages, 24/7/365. All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) standard features connect quality monitoring, workforce management and real-time views, all no cost to its clients. For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases the speed of implementation for its clients.

World’s first and the highest ROI delivering human-centric conversational and generative AI platform. We are Asia's most trusted, widely used chatbot across banking, finance, healthcare, manufacturing, travel, and ecommerce. CoRover AI conversational platform offers various benefits such as increasing lead conversion rates, boosting sales, saving costs, streamlining support activities, and enhancing customer experience. Tailored use cases for each industry, aiming to boost lead generation, and transactions, and encourage repeat purchases. ChatBots can help, automate, and streamline a variety of functions that are repetitive in nature and, in turn, improve positive customer satisfaction & reduce overall operational costs. World’s first human-centric conversational and generative AI platform, with proprietary cognitive AI technology, offers managed Chatbot as a Service (CaaS), with self-onboarding support as well, to help organizations generate revenue, and save costs.

Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like SMS, Messenger, WhatsApp, Web Widget, Telegram, Instagram, Twitter and more. You also have the possibility to create call deflection IVR bots with our Twilio integration. Create a single bot for all channels with our Channel-Specific Design, and enable your company to be reachable 24/7 from all around the world in over 100+ supported languages. Ideal for small businesses to globally operating enterprises. In various industries like Retail & E-commerce, HR & Recruitment, Agencies, Hotels & Hospitalities, Restaurants, Financial Services, Travel & Airlines, Logistics, Software & Technology, Property Management, and more! You can get easily started for free and learn from our extensive documentation, YouTube tutorials, blogs, and our Slack support channel, or contact us on sales@flow.ai for any question.

Effortlessly pivot by adopting digital over in-person. Offer efficient self-service to both customers and employees. Embrace omnichannel. Get an AI edge on the competition and provide 24/7 self-service to customers. Streamline patient care with a secure and regulatory-compliant chatbot solution. Automate workflows. Onboard, engage, and enable employees in real-time, anywhere. NativeChat is a chatbot-building platform that allows organizations to automate repetitive tasks by using natural language interfaces. It provides a rich developer toolset and is extremely flexible in terms of deployment and integration with voice and conversational platforms. Stellar time to market with an innovative in-house bot engine. Programming-language agnostic, low-code implementations. Tap a new communication channel and model the visitor journey with a chatbot that’s easy to train and configure. Deliver always-on, tailored experiences to visitors.

Getting you ready for future CX challenges with Intelligent chatbots. The quality of your brand's customer conversations can make or break your brand. So, it's important that you give every single conversation the attention it deserves. And what better way to do it than enhancing it with the unlimited potential of Artificial Intelligence. At Sensiple, we are keenly aware that Conversational AI is pivotal for providing personalized, proactive, and perceptive conversations that delight customers. Our Intelligent Chatbot, Jenie is our strong effort to bring together technology, people, processes, information, and service in a smooth conversational experience, where every customer and employee's voice is heard and responded to. Powered by natural language processing and multi-lingual capabilities, Jenie can be your tireless, round-the-clock customer support touchpoint with the near-human conversational capability to understand the contexts of your users’ queries.

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human

Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.

Our products and solutions allow customers to move seamlessly - from digital self-service to human agents and back, enable agents to spot the customer context and drive Next Best Actions, and empower managers to take smarter business decisions. Accelerate customer & patient connection rates by contacting them on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–Preview, Progressive, Predictive or Agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns. Always stay safe & compliance-ready. Our built-in Compliance suite checks (in real-time) for any new contacts your campaigns must avoid. Keep compliant with TCPA, DNC, GDPR, CCPA & extensive regulations with simple, built-in campaign controls. Use the included Right-to-Know & Right-to-be-Forgotten workflows/reporting to round-out complete campaign compliance.

Effective self-service and faster responses to your customers' questions, around the clock, lead to measurable improvements in your customer satisfaction. Dramatically increase your conversion rate with personalized product advice, suggestions, and purchase decision simplification. Automate your service effectively and have requests resolved before they become tickets. This significantly reduces the workload of your service team. Mercury's unique dialog technology enables an unmatched level of context, personalization, and intelligent dialog. This pays off for you by enabling more complex use cases and noticeably better UX. The active learning behavior combines two decisive advantages: It increases dialog robustness and guides your customers to the goal even with difficult questions, while leading to independent improvement of language comprehension.

A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat.

Exceed customer expectations with a leading provider of agent services plus AI-powered digital and voice automation. No matter what industry you’re in, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact we can make for your business. [24]7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

HCL BigFix AEX is a part of the Autonomous Endpoint Management pillar under the HCLSoftware Intelligent Operations ecosystem. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests, and perpetually refines its responses for enhanced employee experience.​ It is designed to revolutionize enterprise service operations. AEX's intelligence approach empowers organizations to deliver exceptional support experiences, streamline operations, and increase overall productivity.

The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the way we get things done has changed. This new behavior is already driving a generational shift in how consumers connect with businesses today. They are expecting natural and personal conversations in every interaction with you, just the way they converse with their friends and family. It's why every business is undergoing a conversational makeover NOW. Simplifying the way consumers interact with their brand by enabling a conversational layer to their CX.

Interact, dialogue and communicate proactively with your customers! Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. Provide a simple, round-the-clock service for your users that is also economical for your company. PAT, with its Engagent solution, has been cited in the Gartner Report “Market Guide for Virtual Customer Assistants” as one of the 28 vendors in the worldwide benchmark for the industry.

People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently.

A world-first in website live chat services for business. Privately owned business operating out of Johannesburg South Africa servicing customer around the world. Helping small and medium-sized businesses to corporates since 2016 We believe in a Hybrid Chatbot System approach where humans are a vital cog in the live chat machine We offer a cost-effective live chatbot platform. ChatMarshal aims to assist businesses to sell more and improve their customer support by using our outsourced live chat tool in their business. ChatMarshal was one of the first live chat systems of its kind in the world. We are proud to have been the first outsource chatbot company in the world to develop the hybrid chatbot and live chat solution. Our hybrid chatbot system approach is our USP. Where humans are a vital cog in the live chat machine, ChatMarshal use AI to assist the human agents. Then as the AI improves, we integrate more of the technology into our systems.

The Omilia Conversational Self-Service Solution is the only AI solution in the market today that can boast not 1 but at least 70 production-grade contact centers globally, brings unique advantages to enterprises looking to employ Voice/speech or Text virtual agent, taking them into tomorrow’s AI powered services. Omilia Virtual Assistant applications are truly omnichannel as they are developed once and leveraged horizontally, providing a seamless, end-to-end conversational AI experience across channels, including IVR systems, social messengers, web chat, smart speakers, mobile app, email and SMS. One platform, one integration – all channels, all formats; same impeccable conversational experience on all of them.

CEDEX Technologies is a specialized chatbot development company from Kerala, India. We are a dedicated team of chatbot and voicebot experts. We develop custom chatbots based on our client's unique business requirements. We design, develop and train high-quality chatbots and voice apps with conversational abilities, context sensitivity, and personality traits. Chatbots are evolving very fast and it is expected that they will eventually replace humans in areas like customer care, e-commerce, entertainment, news, delivery services, corporate information exchange etc. Developing chatbots may seen pretty easy on the surface. But to build a chatbot that meet the exact business requirements needs the expertise of a dedicated chatbot development team. Chatbots can help your customers 24/7. They don't have bad days and they don't get frustrated and thus provide a better customer support. Chatbots can automate tasks which are to be done frequently and at the right time.

A chatbot made in Kindly uses the latest technology within machine learning and language technology to answer your customers’ questions. In that way, we make artificial intelligence available to everyone. With a live chat in Kindly, your customer service employees can respond to the more challenging enquiries – and provide first-class service. The analysis tools in Kindly give you deep insight into your project, providing both historical data and real-time data. Measure everything from traffic to how your chatbot performs. We offer suggestions on where the most potential for automation lies. Kindly can easily be connected to your preferred chatbot platform, CRM solution or other systems through our API. Measure how your digital assistant performs, and find out which dialogues you should improve.