Audience

Quiq is designed for enterprise customer service teams, contact centers, support leaders, CX organizations, and regulated businesses that need AI agents, AI assistants, workflow automation, governance, and compliance-focused customer engagement tools

About Quiq

Quiq is an enterprise AI customer experience platform that helps companies build, manage, and optimize AI agents across the customer journey. The platform supports AI agents for customers, AI assistants for human support teams, voice AI agents, agentic workflows, reporting, integrations, and digital contact center operations. Businesses can bring existing content into Quiq, guide agent behavior, set guardrails, run simulations, and monitor performance from a centralized environment. Quiq is designed to provide enterprise control with features such as claim verification, decision logs, governance tools, and step-by-step visibility into AI processes. The platform also emphasizes reliability and compliance with 99.999% uptime, redundant model infrastructure, and support for SOC 2 Type II, HIPAA, GDPR, and CCPA requirements. Quiq helps organizations deploy AI-powered customer service solutions while maintaining control, security, compliance, and performance at scale.

Pricing

Starting Price:
$250 per month
Pricing Details:
Pricing is conversation-based
Free Trial:
Free Trial available.

Integrations

API:
Yes, Quiq offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Quiq
Founded: 2015
United States
quiq.com

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Quiq Frequently Asked Questions

Q: What kinds of users and organization types does Quiq work with?
Q: What languages does Quiq support in their product?
Q: What kind of support options does Quiq offer?
Q: What other applications or services does Quiq integrate with?
Q: Does Quiq have an API?
Q: Does Quiq have a mobile app?
Q: What type of training does Quiq provide?
Q: Does Quiq offer a free trial?
Q: How much does Quiq cost?

Quiq Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Cloud Communication Platform

Audio / Video Conferencing Not Supported
File Sharing Not Supported
Call Recording Not Supported
Call Routing Not Supported
Fax Management Not Supported
Call Center Not Supported
Chat / Messaging Not Supported
IVR / Voice Recognition Not Supported

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

Conversational Marketing

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Group Messaging Supported
Human Handover Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Email Automation Not Supported
Video Chat Not Supported

Customer Experience

Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Action Management Not Supported
Feedback Management Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Virtual Assistant Supported
Workflow Management Supported
Email Management Not Supported
Surveys & Feedback Not Supported

Live Chat

Canned Responses Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported

SMS Marketing

2-Way Messaging Supported
MMS Supported
Mass Texting Supported
Message Personalization Supported
Mobile Coupons Supported
Mobile Keywords Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Artificial Intelligence Not Supported
Contact Management Not Supported
Polls / Voting Not Supported
Text-to-Win Not Supported