Audience

Companies requiring an omnichannel conversational AI platform to service their customers

About Chatlayer by Sinch

Chatlayer by Sinch is an advanced conversational AI platform that enables businesses to create sophisticated chatbots capable of understanding and communicating in over 100 languages across various channels. Its intuitive, no-code interface allows for seamless integration with major CRM, ticketing systems, knowledge bases, and contact center solutions through APIs, facilitating the automation of complex customer interactions. With features like in-house Natural Language Processing (NLP), multilingual support, and ChatGPT integration, Chatlayer empowers companies to enhance customer engagement, streamline support processes, and deliver personalized experiences at scale. Recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer stands out for its robust capabilities and user-friendly design.

Pricing

Free Trial:
Free Trial available.

Integrations

API:
Yes, Chatlayer by Sinch offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Sinch
Founded: 2008
Sweden
sinch.com/products/chatlayer/

Videos and Screen Captures

Chatlayer by Sinch Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
24/7 Live Support
Online

Chatlayer by Sinch Frequently Asked Questions

Q: What kinds of users and organization types does Chatlayer by Sinch work with?
Chatlayer by Sinch works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Chatlayer by Sinch support in their product?
Chatlayer by Sinch supports these languages: English.
Q: What kind of support options does Chatlayer by Sinch offer?
Chatlayer by Sinch offers support via 24/7 live support and online.
Q: What other applications or services does Chatlayer by Sinch integrate with?
Chatlayer by Sinch integrates with: Airtable, Alexa Smart Properties, RingCentral Automatic Call Recording, EAZY CRM, Facebook, Genesys Cloud CX, Google Assistant, Google Cloud Platform, Hootsuite, Vocalcom, Salesforce, Sinch, WhatsApp, and Zendesk.
Q: Does Chatlayer by Sinch have an API?
Yes, Chatlayer by Sinch has an API.
Q: What type of training does Chatlayer by Sinch provide?
Chatlayer by Sinch provides training in the form of documentation, in person, and videos.
Q: Does Chatlayer by Sinch offer a free trial?
Yes, Chatlayer by Sinch offers a free trial.

Chatlayer by Sinch Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported