Audience
For companies that need a Customer Interaction Management machine learning software to communicate with customers and clients amicably online
About Engagent
Interact, dialogue and communicate proactively with your customers! Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. Provide a simple, round-the-clock service for your users that is also economical for your company. PAT, with its Engagent solution, has been cited in the Gartner Report “Market Guide for Virtual Customer Assistants” as one of the 28 vendors in the worldwide benchmark for the industry.
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Integrations
No integrations listed.
Company Information
PAT
Founded: 1992
Italy
www.pat.eu
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
In Person
Support
Phone Support
Engagent Product Features
Conversational AI
Intent Recognition
Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Sentiment Analysis
Supported
Virtual Assistant
Supported
Code-free Development
Not Supported
Contextual Guidance
Not Supported
For Developers
Not Supported
Reusable Components
Not Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
