Audience

Companies that need a BPO provider to reduce costs and increase the speed of implementation

About Conectys

Conectys is a leading global BPO providing specialized, award-winning solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and cutting-edge technology to deliver unmatched User Generated Content (UGC) moderation and Customer Experience (CX) solutions including call center customer support, technical support and virtual assistant packages in over 35 languages, 24/7/365. All services are powered by ConectysOS - the company's Contact Center SaaS platform. ConectysOS (an industry-recognized Automation Project of the Year finalist) standard features connect quality monitoring, workforce management and real-time views, all no cost to its clients. For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases the speed of implementation for its clients.

Integrations

API:
Yes, Conectys offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Conectys
Founded: 2004
United States
www.conectys.com/digital-solutions/

Videos and Screen Captures

Conectys Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Conectys Frequently Asked Questions

Q: What kinds of users and organization types does Conectys work with?
Q: What languages does Conectys support in their product?
Q: What kind of support options does Conectys offer?
Q: What other applications or services does Conectys integrate with?
Q: Does Conectys have an API?
Q: What type of training does Conectys provide?

Conectys Product Features

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Content Moderation

Social Media Moderation Not Supported
Image Moderation Not Supported
Audio Moderation Not Supported
Video Moderation Not Supported
Artificial Intelligence Not Supported
Moderation by Humans Not Supported
Brand Moderation Not Supported
User-Generated Content (UGC) Moderation Not Supported
Reporting / Analytics Not Supported
Customizable Filters Not Supported
Comment Moderation Not Supported

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Robotic Process Automation (RPA)

Analytics Not Supported
Attended Automation Not Supported
Code-free Development Not Supported
Image Recognition Not Supported
Third Party Application Integration Not Supported
Optical Character Recognition Not Supported
Process Builder Not Supported
Unattended Automation Not Supported