Audience

Organizations interested in an intelligent, endlessly scalable cloud platform built to meet their every need

About Blueworx

An intelligent, endlessly scalable cloud platform built to meet your every need. Leveraging the latest in voice response technology, you’ll boost the quality of every engagement with the ability to build fast, efficient and personalized self-service across the channels your customers prefer. Redefine your customer service with artificial intelligence in your contact center. Our solutions deliver dynamic, conversational interactions rooted in context and customer intent through the use of intelligent automation, chatbots, and virtual assistants. Create a digital journey designed to meet the specific needs of your customers and you’ll grow loyalty for life. Gain your competitive edge with a flexible solution that’s fast, efficient, and seamless- allowing customers to connect with you on the channels they prefer.

Integrations

Ratings/Reviews

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Company Information

Blueworx
Founded: 2016
United States
www.blueworx.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
In Person
Support
Phone Support

Blueworx Frequently Asked Questions

Q: What kinds of users and organization types does Blueworx work with?
Q: What languages does Blueworx support in their product?
Q: What kind of support options does Blueworx offer?
Q: What other applications or services does Blueworx integrate with?
Q: What type of training does Blueworx provide?

Blueworx Product Features

Conversational AI

Virtual Assistant Not Supported
Intent Recognition Not Supported
On-Screen Chats Not Supported
Code-free Development Not Supported
Speech Recognition Not Supported
For Developers Not Supported
Omni-Channel Not Supported
Multi-Languages Not Supported
Speech Synthesis Not Supported
Sentiment Analysis Not Supported
Contextual Guidance Not Supported
Pre-configured Bot Not Supported
Reusable Components Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported
Phone Key Input Not Supported