Audience

Companies of all sizes

About Interactions Intelligent Virtual Assistant

Effortlessly connect with your customers — when, where, and how they want. With Interactions Intelligent Virtual Assistant, it’s easier than ever for you and your customers to interact and get things done. By combining the latest Conversational AI technologies and human understanding, we’re changing what it means to provide excellent customer engagement. Our Intelligent Virtual Assistant lets your customers speak or text naturally and in their own words, creating an effortless customer experience from start to finish. An Intelligent Virtual Assistant, or IVA, provides modernized customer care that’s not just conversational, but also personal. With Interactions IVAs, powered by Conversational AI, customers can speak naturally just as they would with a human, reducing the frustration commonly associated with typical automated solutions. Even with background noise, accents, and poor connections, Interactions IVAs can still accurately hear what customers are saying.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Interactions
Founded: 2004
United States
www.interactions.com

Videos and Screen Captures

Interactions Intelligent Virtual Assistant Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
24/7 Live Support

Interactions Intelligent Virtual Assistant Frequently Asked Questions

Q: What kinds of users and organization types does Interactions Intelligent Virtual Assistant work with?
Q: What languages does Interactions Intelligent Virtual Assistant support in their product?
Q: What kind of support options does Interactions Intelligent Virtual Assistant offer?
Q: What type of training does Interactions Intelligent Virtual Assistant provide?

Interactions Intelligent Virtual Assistant Product Features

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

IVR

Call Center
Text to Speech
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Voice Customization
Voice Mail