Outsell Alternatives

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams. Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers. See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy. Ready to check it out? Sign up for a free demo trial now at User.com →

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI. The CrossEngage Customer Data and Prediction Platform collects and unifies first-party data from all sources. Hence, every marketer can determine relevant audiences through the unique power of predictive CRM and no-code modeling. With built-in audience management, campaigns can be targeted to the most valuable customers and data can be activated for engaging cross-channel customer journeys.

One virtual marketer for every customer journey. Leverage one-on-one relationships to create customer loyalty in an ethical way. Relationship marketing today operates on a whole new level, every consumer is unique, and generalized marketing tactics have little to no impact. Today, consumers want, and expect, a hyper-personalized relationship with brands. But a meaningful customer journey requires a marketing strategy based on in-depth insights. You must deliver messages that are timely, relevant, and engaging every day and for each customer. Enhanced by artificial intelligence, our predictive marketing tools, and business intelligence services give you the power to enter a new era of relationship marketing. Optimize traffic to your media website, boost advertising revenue, convert non-paying to paying subscribers, and recommend accurate VOD content. Create hyper-personalized relationships to build customer loyalty and increase purchase frequency.

Altcraft Platform is an omnichannel CDP . Distributed as a private cloud or on-premise software. - On-premise deployment allows to customize the software to fit exact business needs. - Cloud offers an account with tariffs based on the number of customer profiles. FEATURES Collect customer profiles - Entire history of actions - Multiple resource subscriptions - Location & device information - CRM & SQL data integration - Customer profile 360 analytics Automate marketing workflow - Customer journey - A/B/n Testing Tools - Content personalization - Static & dynamic segmentation - Web & messaging events tracking - Transactional messaging - Easy, powerful email builder Communicate via digital channels - Messengers - SMS marketing - Rich mobile and web push - Banners, social & custom channels - Forms Check analytics in real time - Pixel goals - Cohort analysis - Audience growth report - Interactive conversion funnels - Summary reports

The MobileBridge platform identifies the best moment and right location for interacting with each of your customers individually, to optimise their engagement. The “right time” is different for everyone so we optimise customer engagements based on a wide range of data from both online and offline sources, to be as accurate and timely as possible. This helps you to establish lasting relationships with your customers by enriching their customer experience. For you as a marketer the benefit will be a significantly better integration between online and offline worlds. Knowing where your customers are makes all the difference when targeting in realtime. Our proximity marketing means you communicate with your customers based on their location at any given time. The MobileBridge platform drives genuine two-way engagement between you and your customers. This is achieved via a combination of compelling content, delivered via the right message and interaction that rewards customers.

Thalamus Real time marketing software for the connected consumer age. WHAT IS THALAMUS? A global SaaS marketing platform to connect your company with consumers, retailers, sales force and distributors. Integrate digital touch points, send omnichannel communications, run promotions, design consumer journeys, and analyze using Tableau. Used by global companies, with no setup cost or minimum time contract, it is the most cost-effective global solution, and with the lowest risk of implementation for any type of organization. WHY CHOOSE THALAMUS? The scope of our solution. We have more communication channels, activities and promotions than any other solution. The reason? We designed a software for companies that sell products or services to consumers. And marketing in these industries is very different from what traditional CRMs do. No tickets, no bullying. When does enterprise software implementation fail? The day after when you ask your marketing team to rise a ticket

MobiLytix™ Real-Time Marketing is AI-powered real-time interaction management and multichannel marketing automation platform that delivers proven top-line results for CVM marketers. The MobiLytix™ Rewards (MR) platform is an end-to-end engagement marketing solution designed to create reward-based promotional campaigns and loyalty programs. These, in turn, are aimed at enabling enterprises to achieve their business KPIs throughout the consumer’s lifecycle journey. Comviva’s MobiLytix™ Digital Marketing is an all-in-one customer engagement automation platform delivering engaging and personalized customer experiences on digital channels. Driving engagement with customers on digital channels requires content that resonates with users and is presented to them at the right time.

Real-time video communication features. Engage your customers and co-workers through instant, presence-based click-to-chat features. Enjoy auto-corrections and predictive typing for fast and efficient web communication. Trigger high-definition secured audio and video calls from your website or your app . Set up web-based video conferences. Give a human touch to your digital customer relationship. Collaborate visually in real-time : share documents, share files, share your screen, share the vision from your smartphone camera or from your wearable device. Experience Apizee solutions seamlessly on laptops, smartphones, tablets and wearables. Provide a genuine multi-channel experience to your customers and partners. Leverage WebRTC technology to ensure a plugin-free, 100% web-based communication experience on major Internet browsers and connected devices. Video communication has never been that easy!

Brick Street CONNECT is a multichannel marketing solution that enables you to carry on conversations with customers and prospects over multiple devices as they move about their busy day. With its single platform architecture, you have unified views of each consumer—across all channels to engage, drive sales, and develop loyal relationships. By overseeing your customer interactions collectively, it shifts your focus from individual tactic metrics to overall engagement metrics. Thus uncovering the total amount of time your customer actively spends with your brand. The in-depth customer profiling provided by CONNECT, gives you an opportunity to be extremely responsive to customer behavior and preferences without adding staff or other resources. Modular platform adapts to the ever-changing and evolving digital communication channels without disrupting IT departments or impede marketers’ responsiveness to customers.

ContactPigeon is an all-in-one eCommerce marketing automation platform that helps enterprises engage, nurture and convert their website visitors to customers, via an omnichannel approach. The platform offers proven eCommerce automation, contact management, list segmentation, easy drag and drop email campaign generator and all the necessary tools an enterprise needs to massively scale up across multiple channels - emails, web, SMS & push notifications. ContactPigeon has more than 250 enterprise customers in the US and Europe. TNW, Fortune, smartinsights.com, and smallbizdaily have featured ContactPigeon in the past. Resolve your customers’ issues instantly with pre-determined conversations that will kick off the conversation. Promote your brand with efficient, AI-generated predictions based on previous visitor behavior. Trigger custom-made messages to nurture or to follow up with your visitors.

Experiences consumers love. The data you need. Create beautiful engagements that launch anywhere. No code required. Our experiences are designed to convert traffic on any device, driving more purchases while capturing declared data. Customers actively give you declared data. Capture intentions, preferences, motivations, and interests from your entire customer base. Power meaningful 1-to-1 marketing that delivers a personalized experience. Ask customers to actively give you declared data. Know exactly what their motivations, intentions, interests, and preferences are. Show them only content, products, and offers directly relevant to them... because they’ve told you so. View analytics and reporting that will help you understand how your customers and audience interact with your quizzes and experiences, as well as where to optimize for more engagement, lead capture, and better overall performance.

WebEngage is the best-in-class marketing automation software suite that helps business-to-consumer (B2C) companies improve user retention and drive more revenues. Cloud-based and easy to use, WebEngage aids businesses in managing cross-channel communication with their customers while allowing them to send messages via Emails, SMS, mobile push notification, web push notification, on-site alerts, in-app messaging, IVR, Facebook & Whatsapp. The solution includes cross-device tracking, live segmentation, deep data personalization, and more. Plus, using WebEngage's Journey Designer helps businesses to effectively create complex lifecycle campaigns.

Your customers deserve a better experience. Zoho CRM Plus is a unified customer experience platform that helps you deliver an exceptional experience to every customer across all stages of their lifecycle and convert them into brand advocates. Engage with customers across multiple channels at each stage of the lifecycle. Get the right context across different media and stay notified in real-time. Manage conversations with multiple teams in one single thread. Better customer experience begins with aligning all your teams and making sure they keep customers at the center of whatever they do. Zoho CRM Plus unifies your marketing, sales, and support teams and provides them with the proper toolset so they can do just that. Work intelligently across all of your teams using Zia, Zoho's AI-based voice assistant. From predicting business trends, to suggesting the best time to contact a customer, to finding email and ticket sentiments and to providing intelligent business dashboards.

SessionM's customer engagement and loyalty platform powers personalized and rewarding experiences for the world's largest brands, specializing in Restaurants, Retail, Consumer Goods and Travel. Craft a differentiated loyalty experience to drive high value customer behaviors while gaining valuable information on customer analytics and preferences. Flexible functionality enables the creation of unique loyalty programs and personalized experiences. Win critical moments by responding to customer signals at any time, across any channel. Fusing machine-learning, real-time decisioning with an ability to engage with customers across any channel to deliver smarter customer interactions and engagements. SessionM’s technology gathers real-time and batched first party data across multiple channels to build a database of individual 360-degree customer profiles that become actionable to all systems.

Juris Access is an out-of-the-box marketplace and P2P platform that serves as a versatile customer on-boarding platform. Juris Access enables digital transformation for banks and facilitates omni-channel customer engagement so customers may apply for loans anyplace, anytime. Some financial institutions do have digital channels, such as online loan application forms, but these processes are still semi-automated as they require people in order for a follow-up to be done and hence, still going through the proceeding manual steps. The digital journey cannot be continued, as there are no existing solutions to accommodate due to the ever-changing market and customer needs. This creates an extremely high cost of operations as the financial institutions are still using inefficient, traditional methods.

Companies have the data to truly know and understand their customers, but few can extract insights from it. Even fewer can use those insights to personalize experiences in real time. And still fewer—the customer engagement leaders—can scale that real-time personalization across different channels, journeys and lines of business. Take your place among the world’s customer engagement leaders. Leverage your existing data, technology and communication channels to create extraordinary experiences using our unified, cloud engagement platform, CSG Xponent™. Xponent combines a robust customer data platform, industry-leading customer journey orchestration and analytics, and proven omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions that improve business outcomes, quicken time to value and reduce risk.

Our modular customer acquisition, engagement and retention platform enables multichannel brands across industries to implement omnichannel, objectives-led, ROI-driven, data-rich programs. Brands can run simple one-off reward-based promotions to ongoing loyalty programs and periodic rebate marketing programs, all from a single technology vendor. Create instant win games, sweepstakes GWP, and social media campaigns for consumers to win big while having fun. Setup, legal and fulfillment too. Modular customer loyalty platform to Build lifelong loyalty by rewarding consumers for purchase and non-purchase behavior to encourage deeper engagement. Capture and make sense of complex consumer behavior and purchase patterns. Turn this invaluable information into actionable insights to improve personalization and engagement. Rebates are streamlined through digital receipts processing. Flexible, efficient, easy-to-use, scalable, and secure.

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences. Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.

Gadget ready agent cockpit that includes Voice, omnichannel and customer details. Ready to be part of your environment thanks to simple and efficient plug-ins for custom or legacy CRM, TT or productivity tools. An agent BOT is always available to support the users in executing processes and use the right tools. A centralized repository to register every step of your customer journey (customer profile and cross channel history) and make it available in real time to agents and supervisors, coupled with a powerful reporting tool to access all the relevant KPI. A chatBOT based on artificial intelligence that enables end to end control of automated conversational omnichannel processes. Used by millions of users every month, it can be part of the customer journey or of the agent experience. Easily add WhatsAPP to support sales and customer service, enabling millions of users to contact you from web and mobile.

Thousands of the world’s leading brands rely on Airship to spark closer connections with their customers through highly contextual and relevant interactions. Only Airship’s Customer Engagement Platform takes a mobile-first, data-led approach that enables brands to focus on individuals and their needs, not which marketing channels to use. Airship makes it much simpler and more effective to grow customer lifetime value in the omnichannel era. With trillions of interactions intelligently orchestrated across mobile apps, push notifications, mobile wallet, SMS, websites, and email, Airship optimizes the entire customer journey across all digital touchpoints at scale. Getting a person to just download an app doesn’t make for a loyal customer. In fact, after a week or two, far too many people will never open the app again. What’s needed is a way to extend the app experience from acquisition and activation to engagement and loyalty.

Transform Conversations into Sales and Supercharge Your Customer Service & Engagement At Whautomate, we're passionate about helping businesses thrive in the digital age. Our multi-channel Customer Engagement & Automation platform is designed to streamline your communication and boost your efficiency across various channels, including WhatsApp, Telegram, Instagram, Messenger, and Live Chat. Some of the exciting features you can explore on our platform include: ✉️ Omnichannel Team Inbox 📅 Appointment Bookings 📚 Class Bookings 🤖 AI Chatbots on all channels 📱 Mobile app with push notifications 💰 Invoicing and Payments 📣 Segmentation & Broadcasting 🤩 Automations 📝 Forms & Surveys 🛒 E-Commerce Shop on WhatsApp 💼 Plans & Subscriptions

Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. Other features include pre-chat form, custom fields, typing insights, saved replies, file sending, detailed visitor info, widget customization, group chats, reports, and even more. It is also possible to integrate Chaport with other apps via Zapier or API.

AIQUA is a proactive customer engagement platform that enables you to engage your audience based on their behavior inside and outside of your app or web environment. It helps you leverage AI to increase conversions on marketing owned channels. Drive higher engagement across all devices on all marketing owned channels. Understand and address your audience’s unique requirements the moment they land on your website. Recommend products that your customers are looking for outside of your app and website. Re-engage customers across a wide variety of channels and formats. Leverage AI to preemptively understand your audiences’ interests shown outside of your app and website. Appier's cross screen database maps your users across devices and helps you select the best channel to reach your audience. Engage across mobile app-push notifications, in-app messages, browser-push, SMS, email, messengers and more channels.

Packages analytics, artificial intelligence, and automation into one out-of-the-box, easy-to-use integrated marketing cloud platform that integrates seamlessly with the CRM environment of the client. It is designed to learn, predict, recommend and act in real-time, allowing enterprises’ marketing teams to easily and efficiently plan and execute upsell, cross-sell and retention campaigns to generate measurable revenue uplift. A trusted, explainable AI to drive marketing on its own or serve as a trusted companion to guide marketing decisions and actions. AI to triangulate customers, campaigns and objectives and guide marketers to ensure better marketing outcomes. Leverage one-of-its-kind AI companion, Robo-X to automatically identify new campaign opportunities, continuously rate the performance of campaigns and recommend steps to optimize the performance of even live campaigns.

Repro is a customer engagement platform that leverages customer data to enable value-added communication across channels such as email, push notifications, web and in-app pop-ups. Data scattered in the real and digital realms . Communication that just delivers emails and pushes. Repro bundles various data and makes customers repeat customers through optimal communication across channels. Deliver messages tailored to your customer journey across channels such as push notifications, in-app messages, and app UI. Customers who visit the website can display banners at the optimal timing based on attribute data and behavior information, announce campaign information, and take approaches such as reminders to drop baskets. You can also use the information on the website for email marketing. We investigated the actual usage of companies that have introduced apps / web service tools.

Deliver the best user experience with Personalize users Onboarding, Re-engage inactive users by videos in push notifications, and an Automated user activation campaign. Keep the user coming back to your app, Deliver personalized content and offers to them, Reward them for referring the app to their friends, and Re-target your users even after removing the app! Re-target your customers, as soon as they open your links just once on all major social media, no matter where your customer at, you’ll be able to reach and re-target them. Marketing automation helps you achieve more with your campaigns without doing any extra effort, like a CRM marketing automation tool, Here’s what Appgain’s automation could do for you. Auto-responding to users' behavior with personalized messages. Retargeting Short Link that directs the customer flow to a specific page in your App. Measure ROI /ROAS for each Customer Acquisition channel.

The platform where marketing, customer service and digital come together to create happy customers. Consolidate conversations from across your business’ social media profiles and other digital channels, such as e-mail, SMS, website forms, and others. Empower your team to connect with customers, solve service issues, and deliver high-quality customer experiences. Bring your creative teams, agencies, and freelancers together to plan, collaborate, and schedule content for all your social channels. No more e-mails or endless file shares, DGTL Create provides everything you need in one platform. Analyze harvests, enriches, and stores data from your connected accounts, conversations, and creative workflows to deliver powerful insights that help you better understand your customers and the experiences they are having with your business. Experience world-class support and speak directly to our product engineering team.

AI-based quality audit as a service for insurance, healthcare, consumer banking, & retail with 100% data security. Automate all QA parameters across customer interactions on phone, email, chat & social channels. Contiinex cloud-based dialer with inbuilt WhatsApp/voice/SMS bot capabilities can now help your agents engage seamlessly with their clients for both inbound & outbound campaigns. Get a centralized dashboard with a 360° view of your business process. With Contiinex WhatsApp business API, you can automate your customer process for sales, service, or support for marketing, pre-purchase, or post-purchase engagement. It is supported by a unified dashboard giving an in-depth view of all your customer engagement metrics. With Contiinex you can now monitor 100% of all customer interactions for both voice & non-voice as against a sample of 1-2% quality audits. Eliminate fraud by accessing risk at the right instance & improve process efficiency.

Use Airim's AI-powered Personalization Engine to autonomously show the perfect content to users based on their in-app or on-site behavior, preferred language, demographics or acquisition channel (like the ad campaign they came from). Add custom attributes via APIs or simply import customer tags from your preferred CRM or marketing automation software seamlessly. Turbocharge your knowledge base with hyper-personalization capabilities. Embed Airim’s functionality anywhere on your website or app. Our AI-engine works round the clock to show extremely personalized content to your visitors, delivering a stellar customer experience. Visualize what's ticking among your users. Our AI engine tracks trending keywords, content engagement patterns and gives you automated suggestions to improve your knowledge base. Drill your entire data down by your favorite variables and observe real-time changes.

It’s time to have your own Social Network. Increase users engagement, reinforce brand awareness, improve customer feedback and retention with SelfCommunity SaaS platform. Create your Social Community within your own website and through a dedicated App. Your Social. Be the owner of your Social Network strategy, content and data with a Platform fully customizable to your needs. Your Users. Build an active and engaged community around your brand and values. Engage users around interests and passions. Your Data. Create value through a full set of social and marketing actionable data. Discover more about Your Data Provisioning. Create and grow your Community with all the power of a Social Network. Create Your Social Community within your website. Release a dedicated IOS and Android App. Publish, distribute and manage content. Promote community building and engagement. Increase Reach and Engagement. Promote product, services and other marketing activities.

BrightInfo's self-learning JARGON™ algorithm analyzes your website pages and learns your content assets. When visitors arrive to your website, JARGON™ tracks individual behavior, considers it against crowd behavior, and presents each visitor with the most relevant content from your existing content pool - all in real time, all fully automated. Most marketers are delighted when increasing their conversion rate, for instance from 5% to 6%. In this regard, BrightInfo insists on looking at the glass half-empty. More than 95% of visitors to a website – potential customers – leave without engaging. They don't find it relevant. Which is strange, since they've reached the website for a reason. Visitors arrive to your website from different channels and industries, they come with specific needs and at various stages of the buying cycle. Each of them behaves according to their own personality and attention span. It is hard to imagine that one website can fit them all.

Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.

Deploying a few account-based marketing (ABM) tactics is not the same as building a solid foundation for growth. Engagio helps B2B companies deliver account-based engagement for sales and marketing with the data, sales insights, multi-channel orchestration and full-journey analytics required for sustainable success. Build an ABM foundation with data from across your tech stack. Unify data from across your tech stack to deliver a complete view of accounts and people using our B2B customer data platform (CDP). Show your revenue team exactly where to focus for maximum engagement, pipeline and retention with easy-to-use insights on target accounts and people.

Supercharge your data, customer engagement, sales, and team collaboration. Highest delivery rates in the industry with carrier filtering reports and AI backed algorithms. Simply target, launch, and analyze campaigns based on your data and communication history. Personalized marketing is a proven method. We made it just a few clicks - regardless of the size of your data. List stacking is good, but detailed data stacking is a game changer. When you import a list, UniStack will detect and link existing and new data together. Once you verify a contact for a Property or a Company - the system automatically marks existing and future imports as "secondary", and excludes them from your campaigns, so that you only focus your efforts where it matters.

Manage your SMS Marketing, Customer Loyalty Program, Referral Program, & Online Reviews in one platform. Revetize consolidates more than 5 different customer marketing softwares into 1. (For the price of 1) Use our omni channel drip campaign to send sms, email, voicemail and direct mail to your customers all in the same simple process.

Win more deals with Conversational messaging Powerful CRM-based messaging platform for Salesforce, Zoho and more. When a new inbound lead contacts you, text messaging is the best channel to respond and drive an interactive conversation. When reminded and alerted about meetings and events, consumers are more likely to show up. CRM-driven automated text messaging enables a seamless notification process. Omnichannel messaging gives your business the ability to converse with consumers across all channels, right from your CRM inbox. Work from anywhere with robust mobile app. Our technology enables tight CRM integration, routing, and notifications to keep the conversation going. Use conversational messaging to improve engagement and build better relationships with your clients.

Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service.

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.

DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI-powered customer engagement hub. Insights Gain better visibility into omnichannel product issues and customer complaints and mitigate hotspots before they impact your business. Data Aggregate every customer interaction from every channel, leaving no data behind. The DataOrb connectors centralize social, contact center, email, and other sources of customer interaction data.

ONE is a unifying layer of technology that learns, understands and orchestrates customer conversations and journeys across all interactions and organizational silos. ONE can listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior. Customer-led journeys are the key to delivering personalized experiences and lasting customer engagement. ONE unifies customer journeys across all touchpoints and channels, harnessing intent to drive value with every interaction. Elegant, real-time visualizations provide an instant, unified view of customer journeys. Listening across every customer touchpoint, ONE’s AI-powered analytics provides deep, relevant and timely insights. This allows you to listen more carefully (and understand more clearly) to make better-informed decisions. ONE is built from the ground up as a unifying layer to connect your disparate systems and silos with ease.

Payemoji is a Conversational Commerce Service, specializing in OMNI Channel messaging customer engagement. The problem we solve is that businesses struggle to effectively engage customers today e.g., SMS = Fraud, Email = Junk, Voice = Calls Screened, Apps = Download/Muted notifications. Our solution is to enable businesses to engage with their customers through personalized, interactive, and secure communication using business messaging apps like WhatsApp. We sell our services to Enterprises on three main use cases where we automate any customer journey with integration to IT systems: • Personalized, Interactive and Secure notifications: Complementing existing SMS and Email notifications i.e., business tick vs. fraud & spam. • Conversational Sales (& lead generation): Open a conversation with a customer with 98% Open rates, 45-60% CTR and 4X conversion of Email. • Conversational support: Support your customers where they chat with their friends and customers

Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed events or free products.

Sympan harnesses AI and predictive analytics to turn customer data into actionable insights and personalized recommendations. Our platform empowers telecoms, Mobile Network Operators, and carriers to enhance customer engagement, streamline marketing efforts, and drive sales growth. With Sympan, achieve your business goals by making data-driven decisions that cater to individual customer preferences.

Build contests, interactive content, and email that drive revenue, database growth, and engagement. Drive revenue by selling sponsorships and custom solutions to advertisers that identify hot sales leads. Add new people to your email lists by collecting opt-ins while also building rich consumer profiles with first-party data. Create fun and shareable content that attracts new site traffic and drives your audience to come back again and again. Contests generate revenue from your advertisers and excitement from your audience while building your email database. You can reach an even larger audience with extra chances and social sharing incentives. Create unique experiences your audience and advertisers will love. Learn more about your users' interests while building rich consumer profiles you can leverage for targeted email campaigns.

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate, and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. Learn more at front.com

Accelerate Your Revenue with Smart Customer Engagement. Drive sales up with offer bundles that customers want and discounts they co-create. Achieve Your Goals with GreyFox. Grow Your Business with Hyper-Personalized Offers. Gain Customer Insights From Surveys & Feedback. Engage Your Customers Across Channels. Improve Marketing ROI with Automated Campaigns. Enhance Customer Loyalty With AI. Make every engagement opportunity count with offers that convert. We bring you GreyFox, Skellam AI’s revenue-accelerating marketing automation tool that engages shoppers with personalized deals and gamification. GreyFox features sophisticated AI algorithms to calibrate offers it generates for loyal and new customers. You can tweak its personalization settings or set it on autopilot to suit your revenue targets. Build Deeper Customer Relationship With GreyFox. Take control of your offers and discounts to better manage your profits Automate marketing campaigns

The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.

Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special touch to make them stand out. Each customer is a puzzle for your teams to solve. Piece together their profile in a blink!