Audience

ecommerce, online shops, companies, organisations, finance industry

About maaiiconnect

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences.

Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.

Pricing

Starting Price:
Free
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, maaiiconnect offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

M800
Founded: 2007
Hong Kong
www.maaiiconnect.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

maaiiconnect Frequently Asked Questions

Q: What kinds of users and organization types does maaiiconnect work with?
Q: What languages does maaiiconnect support in their product?
Q: What kind of support options does maaiiconnect offer?
Q: What other applications or services does maaiiconnect integrate with?
Q: Does maaiiconnect have an API?
Q: Does maaiiconnect have a mobile app?
Q: What type of training does maaiiconnect provide?
Q: Does maaiiconnect offer a free trial?
Q: How much does maaiiconnect cost?
Q: What pricing for support is available for maaiiconnect?
Q: What pricing for training is available for maaiiconnect?

maaiiconnect Product Features

Call Recording

Archiving Supported
Call Sharing Supported
File Transfer Supported
On-Demand Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Instant Retrieval Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported

Cloud Communication Platform

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
File Sharing Supported
IVR / Voice Recognition Supported
Fax Management Not Supported

Cloud PBX

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Web Conferencing Supported
Virtual Extensions Not Supported

Conversational Marketing

Chatbot Supported
Group Messaging Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Video Chat Supported
Appointment Scheduling Not Supported
Audience Segmentation Not Supported
Email Automation Not Supported
Human Handover Not Supported
Product Recommendations Not Supported

Customer Engagement

Communication Management Supported
Live Chat Supported
Video Content Supported
Analytics Not Supported
Churn Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported

Customer Service

Appointment Management Supported
Call Center Management Supported
Live Chat Supported
Performance Metrics Supported
Social Media Integration Supported
Surveys & Feedback Supported
Alerts / Escalation Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Live Chat

Proactive Chat Supported
Screen Sharing Supported
Canned Responses Not Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Third Party Integration Not Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Messaging

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Search / Filter Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported
Payments Not Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Not Supported

Sales Engagement

CRM Integration Supported
Lead Management Supported
Reporting / Analytics Supported
Sales / Voice Dialer Supported
Call Scripts / Call Steps Not Supported
Email Sequences Not Supported
Email Tracking / Automation Not Supported
Sales Automation Not Supported
Search Not Supported
Task Management Not Supported
Templates Not Supported
Workflow Management Not Supported

Social Selling

Single Sign On Not Supported
Performance Metrics Not Supported
Employee Advocacy Not Supported
Lead Engagement Not Supported
Compliance Management Not Supported
Gamification Not Supported
Content Discovery Not Supported
Automated Publishing Not Supported
Social Media Monitoring Not Supported
Pre-Approved Content Library Not Supported
Content Management Not Supported

Softphone

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Not Supported

Video Conferencing

Private Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Video Conferencing Supported
Electronic Hand Raising Not Supported
Mobile Access Not Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Not Supported
Real-Time Chat Not Supported
Two-Way Audio & Video Not Supported
Whiteboard Not Supported

Web Conferencing

Mobile Access Supported
Presentation Streaming Supported
Private Chat Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Electronic Hand Raising Not Supported
On-Demand Webcasting Not Supported
Presentation Tools Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Whiteboard Not Supported