Audience
ecommerce, online shops, companies, organisations, finance industry
About maaiiconnect
maaiiconnect makes customer engagement simple. It is the only cloud-based platform that brings digital and telecom communications together to help businesses deliver seamless customer experiences.
Be a truly omnichannel business. Centralise channels such as WhatsApp, WeChat, Facebook Messenger, SMS, Virtual Numbers, Video Conferencing, and a Web Communications Widget for Live Chat and Web Calls into one place with full customer relationship history, customer data, CRM, ticketing system, and rich insights.
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Pricing
Starting Price:
Free
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
M800
Founded: 2007
Hong Kong
www.maaiiconnect.com
Other Useful Business Software
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
maaiiconnect Frequently Asked Questions
maaiiconnect Product Features
Call Recording
Archiving
Supported
Call Sharing
Supported
File Transfer
Supported
On-Demand Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
Instant Retrieval
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Cloud Communication Platform
Audio / Video Conferencing
Supported
Call Center
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
File Sharing
Supported
IVR / Voice Recognition
Supported
Fax Management
Not Supported
Cloud PBX
Call Recording
Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Web Conferencing
Supported
Virtual Extensions
Not Supported
Conversational Marketing
Chatbot
Supported
Group Messaging
Supported
Lead Distribution
Supported
Lead Qualification
Supported
Mobile Messaging
Supported
Multi-Channel Communication
Supported
Video Chat
Supported
Appointment Scheduling
Not Supported
Audience Segmentation
Not Supported
Email Automation
Not Supported
Human Handover
Not Supported
Product Recommendations
Not Supported
Customer Engagement
Communication Management
Supported
Live Chat
Supported
Video Content
Supported
Analytics
Not Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Customer Service
Appointment Management
Supported
Call Center Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Alerts / Escalation
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Live Chat
Proactive Chat
Supported
Screen Sharing
Supported
Canned Responses
Not Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Third Party Integration
Not Supported
Transfers / Routing
Not Supported
Website Visitor Tracking
Not Supported
Messaging
End-to-End Encryption (E2EE)
Supported
File Sharing
Supported
Groups / Channels
Supported
Search / Filter
Supported
Threaded Discussion
Supported
Video Conferencing
Supported
Voice Calling
Supported
Payments
Not Supported
Self-Destructing Messages
Not Supported
Stickers / GIFs
Not Supported
Sales Engagement
CRM Integration
Supported
Lead Management
Supported
Reporting / Analytics
Supported
Sales / Voice Dialer
Supported
Call Scripts / Call Steps
Not Supported
Email Sequences
Not Supported
Email Tracking / Automation
Not Supported
Sales Automation
Not Supported
Search
Not Supported
Task Management
Not Supported
Templates
Not Supported
Workflow Management
Not Supported
Softphone
Audio / Video Conferencing
Supported
Call Logging
Supported
Call Recording
Supported
Call Transfer
Supported
Caller Identification
Supported
Chat / Messaging
Supported
Contact Management
Supported
Fax Management
Not Supported
Video Conferencing
Private Chat
Supported
Record & Playback Ability
Supported
Screen Sharing
Supported
Video Conferencing
Supported
Electronic Hand Raising
Not Supported
Mobile Access
Not Supported
On-Demand Webcasting
Not Supported
Presentation Streaming
Not Supported
Presentation Tools
Not Supported
Real-Time Chat
Not Supported
Two-Way Audio & Video
Not Supported
Whiteboard
Not Supported
Web Conferencing
Mobile Access
Supported
Presentation Streaming
Supported
Private Chat
Supported
Screen Sharing
Supported
Two-Way Audio & Video
Supported
Video Conferencing
Supported
Electronic Hand Raising
Not Supported
On-Demand Webcasting
Not Supported
Presentation Tools
Not Supported
Real-Time Chat
Not Supported
Record & Playback Ability
Not Supported
Whiteboard
Not Supported