Audience
Mid-sized to large companies with over 10 customer service team members
About easiware
Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special touch to make them stand out. Each customer is a puzzle for your teams to solve. Piece together their profile in a blink!
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Integrations
Company Information
Easiware
Founded: 2008
France
www.easiware.com/en/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
easiware Frequently Asked Questions
easiware Product Features
CRM
Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Call Logging
Lead Scoring
Quotes / Proposals
Territory Management
Contact Management
Contact Database
Contact Import/Export
Search / Filter
Activity Management
Appointment Management
Contact History
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Segmentation
Shared Contacts
Social Media Integration
Customer Engagement
Analytics
Communication Management
Feedback Collection
Live Chat
Churn Management
Community Management
Content Syndication
Gamification
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Trend Analysis
Text Analysis
Customer Satisfaction
360 Degree Feedback
Feedback Collection
Survey Management
Analytics
Call Reporting
Complaint Monitoring
Customer Service
Alerts / Escalation
Call Center Management
Email Management
Knowledge Base
Live Chat
Queue Management
Social Media Integration
Surveys & Feedback
Workflow Management
Appointment Management
Performance Metrics
Self Service Portal
Virtual Assistant