Audience
Mid-sized to large companies with over 10 customer service team members
About easiware
Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special touch to make them stand out. Each customer is a puzzle for your teams to solve. Piece together their profile in a blink!
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Integrations
Company Information
Easiware
Founded: 2008
France
www.easiware.com/en/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
easiware Frequently Asked Questions
easiware Product Features
CRM
Calendar/Reminder System
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Call Logging
Not Supported
Lead Scoring
Not Supported
Quotes / Proposals
Not Supported
Territory Management
Not Supported
Contact Management
Contact Database
Supported
Contact Import/Export
Supported
Search / Filter
Supported
Activity Management
Not Supported
Appointment Management
Not Supported
Contact History
Not Supported
Customer Pipeline
Not Supported
Email Marketing
Not Supported
Group Management
Not Supported
Interaction Tracking
Not Supported
Lead Management
Not Supported
Prospecting Tools
Not Supported
Sales Pipeline Management
Not Supported
Segmentation
Not Supported
Shared Contacts
Not Supported
Social Media Integration
Not Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Feedback Collection
Supported
Live Chat
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Gamification
Not Supported
Video Content
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Trend Analysis
Supported
Text Analysis
Not Supported
Customer Satisfaction
360 Degree Feedback
Supported
Feedback Collection
Supported
Survey Management
Supported
Analytics
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Customer Service
Alerts / Escalation
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Queue Management
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Performance Metrics
Not Supported
Self Service Portal
Not Supported
Virtual Assistant
Not Supported
