Audience
Companies of all sizes
About SuiteCRM
SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.
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Pricing
Starting Price:
Free
Pricing Details:
SuiteCRM Hosted starts at £130.00 per month for unlimited users and comes with 5GB of storage, hourly scheduled tasks and 10 hours of dedicated support.
Business and Premium packages are also available for more extensive support and hosting requirements.
Business and Premium packages are also available for more extensive support and hosting requirements.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
SuiteCRM
Founded: 2009
United Kingdom
suitecrm.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
SuiteCRM Frequently Asked Questions
SuiteCRM Product Features
Archiving
Data Deduplication
Supported
Document Management
Supported
Email Archiving
Supported
Access Control
Not Supported
Multimedia Archiving
Not Supported
Retention Management
Not Supported
Storage Management
Not Supported
Version Control
Not Supported
Web Archiving
Not Supported
eDiscovery
Not Supported
CRM
Calendar/Reminder System
Supported
Call Logging
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Territory Management
Supported
Campaign Management
Channel Management
Supported
Contact Database
Supported
Email Marketing
Supported
Event Triggered Actions
Supported
Lead Management
Supported
Multi-Campaign
Supported
Cloud Management
SLA Management
Supported
Workflow Approval
Supported
Access Control
Not Supported
Billing & Provisioning
Not Supported
Capacity Analytics
Not Supported
Cost Management
Not Supported
Demand Monitoring
Not Supported
Multi-Cloud Management
Not Supported
Performance Analytics
Not Supported
Supply Monitoring
Not Supported
Complaint Management
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Issue Tracking
Supported
Routing
Supported
Self Service Portal
Supported
Survey Management
Supported
Forms Management
Not Supported
Quality Assurance Management
Not Supported
Social Media Monitoring
Not Supported
Contact Management
Activity Management
Supported
Appointment Management
Supported
Contact Database
Supported
Contact History
Supported
Contact Import/Export
Supported
Customer Pipeline
Supported
Email Marketing
Supported
Group Management
Supported
Lead Management
Supported
Prospecting Tools
Supported
Sales Pipeline Management
Supported
Search / Filter
Supported
Segmentation
Supported
Shared Contacts
Supported
Interaction Tracking
Not Supported
Social Media Integration
Not Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Feedback Collection
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Survey Management
Supported
Action Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Loyalty
CRM
Supported
Customer Activity Tracking
Supported
Member Portal
Supported
Corporate Memberships
Not Supported
Discount Management
Not Supported
Gift Card System
Not Supported
Loyalty Card System
Not Supported
Membership Management
Not Supported
No-Card Loyalty System
Not Supported
Referral Tracking
Not Supported
Rewards Management
Not Supported
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Email Management
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Live Chat
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Email Marketing
Auto-Responders
Supported
Customer Surveys
Supported
Event Triggered Email
Supported
Mailing List Management
Supported
Mobile Optimized Emails
Supported
Reporting/Analytics
Supported
Subscriber Management
Supported
Template Management
Supported
WYSIWYG Email Editor
Supported
A/B Testing
Not Supported
Artificial Intelligence
Not Supported
CAN SPAM Compliance
Not Supported
Drip Campaigns
Not Supported
Dynamic Content
Not Supported
Image Library
Not Supported
Landing Pages/Web Forms
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Asset Management
Not Supported
Interaction Tracking
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
IT Management
Event Logs
Supported
Scheduling
Supported
User Activity Monitoring
Supported
Capacity Monitoring
Not Supported
Compliance Management
Not Supported
Hardware Inventory
Not Supported
IT Budgeting
Not Supported
License Management
Not Supported
Patch Management
Not Supported
Remote Access
Not Supported
Software Inventory
Not Supported
Lead Capture
Dashboard
Supported
Data Extraction
Supported
Lead Distribution
Supported
Lead Notifications
Supported
Lead Nurturing
Supported
Lead Qualification
Supported
Lead Scoring
Supported
Online Forms
Supported
Business Card / Badge Scanning
Not Supported
Lead Management
Activity Tracking
Supported
Campaign Management
Supported
Lead Capture
Supported
Lead Distribution
Supported
Lead Nurturing
Supported
Lead Scoring
Supported
Lead Segmentation
Supported
Pipeline Management
Supported
Prospecting Tools
Supported
Source Tracking
Supported
Personalization
Campaign Segmentation
Supported
Customer Profiles
Supported
A/B Testing
Not Supported
Abandoned Cart Saver
Not Supported
Account Based Marketing
Not Supported
Behavioral Targeting
Not Supported
Content Analytics
Not Supported
Contextual Targeting
Not Supported
Experience Management
Not Supported
Recommendation Engine
Not Supported
Website Personalization
Not Supported
Productivity
Collaboration
Supported
Database Creation
Supported
Document Creation
Supported
Notes Management
Supported
Project Management
Supported
Task Management
Supported
Team Chat
Supported
File Sharing
Not Supported
Office Suite
Not Supported
Presentation Tools
Not Supported
Remote Support
Real-time Chat
Supported
Surveys & Feedback
Supported
Diagnostic Tools
Not Supported
File Transfer
Not Supported
Live Chat
Not Supported
Remote Control
Not Supported
Screen Sharing
Not Supported
Session Recording
Not Supported
Session Transfer
Not Supported
