Alternatives to Call Karma AI QA & Coaching
Compare Call Karma AI QA & Coaching alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Call Karma AI QA & Coaching in 2026. Compare features, ratings, user reviews, pricing, and more from Call Karma AI QA & Coaching competitors and alternatives in order to make an informed decision for your business.
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1
QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
2
CTM
CallTrackingMetrics
CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. -
3
VoiceOps
VoiceOps
The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium. -
4
Raisetalk
Raisetalk
Raisetalk is a cloud-based conversation analytics and automated quality monitoring platform for contact centers and customer-facing teams. It transcribes calls and evaluates conversations against customizable criteria that teams can define in natural language, producing scored evaluations with explanations and links to relevant passages. The platform summarizes interactions, identifies recurring topics and customer signals such as churn risks, and supports quality, coaching, compliance review and customer-experience analysis. Users can build reports, filters and alerts for teams and criteria. Raisetalk supports analysis in 15 languages and can receive conversations through direct telephony connectors, SIPREC, sFTP or API-based connections. It is aimed at contact centers, customer-service and compliance teams, including outsourced operations and organizations handling regulated customer interactions.Starting Price: €0.10/min -
5
Elision AI Voice Analysis
Elision Technologies
AI Voice Analysis is Elision Technologies' contact-center conversation analytics product for quality assurance and supervisory teams. It analyzes customer-agent calls to produce transcripts, sentiment and emotion indicators, intent and conversation-pattern insights, and automated call and agent scores. Teams can use these results to review service quality, check script and compliance behaviors, prioritize calls that need human attention, and support coaching. The platform is described as providing live sentiment and risk alerts during calls, alongside post-call scorecards and summaries. It is designed for contact-center operations such as customer support, sales, banking and finance, collections, and BPO/KPO services. Elision states that the product integrates natively with its DialShree and VoiceLink platforms.Starting Price: $100/month -
6
AI-QMS
Omind
AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality. Key Capabilities: Automated QA Scoring Sentiment & Emotion Analysis Compliance Auditing Multi-Channel Evaluation -
7
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
8
Call Coach AI
Icana.AI
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment. -
9
OttoQA
OttoQA
OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level scoring, agent strengths and improvement areas identification, and the unique Redo feature that lets supervisors turn poorly executed calls into training opportunities. Pricing is based on call volume with month-to-month flexibility and no long-term contracts.Starting Price: $805.60/month -
10
Leaptree Optimize
Leaptree
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement a QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handlingStarting Price: $40 per month -
11
TelStrat QM
Serenova
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting. -
12
Verint Quality Bot
Verint
Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI. Is your quality management program working? Screening a small percentage of calls may leave non-compliant interactions hidden, and risk fines, lost business or worse. Verint can help. Most contact centers only review between 1 and 3% of calls. This severely limits your ability to identify risks and manage quality and compliance. Verint Automated Quality Management can automate the whole quality management process and help you achieve better compliance. Evaluate calls, identify non-compliance and assign coaching—for 100% of voice and text interactions. In this way, you will quickly gain a new level of insight into your organization’s standards of service and compliance. -
13
Intryc
Intryc
Intryc is an AI-powered platform designed to automate quality assurance processes for customer support teams. By evaluating 100% of customer interactions in real-time, Intryc enables organizations to enhance support quality without increasing operational costs. The platform offers features such as intelligent sampling, customizable scorecards, dynamic workload distribution, and tailored agent coaching, all aimed at streamlining QA workflows and providing actionable insights. Intryc integrates seamlessly with existing help desks and knowledge bases, allowing for quick implementation and minimal disruption to current operations. Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences. Connect your help desk and organization knowledge base seamlessly in under 10 minutes. Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations. -
14
Dagmor
Touch and Connect Ltd
Dagmor is hosted call-quality and conversation-analysis software for contact centres and teams that run recorded sales, service, survey or fundraising campaigns. It checks completed calls against agreed scripts, required wording, outcomes and customer-treatment rules, then links scores or concerns to spoken evidence for human review. Dagmor Analysis groups answers and keeps callers’ own words beside results, reasons and scores, helping teams examine refusals, callbacks, customer feedback and differences between a rating and the conversation behind it. Teams can begin with recordings they already hold or use a supported connection for completed calls. Campaign rules, scope, price and delivery timing are agreed before processing; calls are checked after they end, and people make final decisions. Calls and Analysis are priced together by recorded minute.Starting Price: €0.04 per recorded minute; cam -
15
BeyondQA
BeyondQA
BeyondQA.ai is an AI-driven quality assurance and speech analytics platform built to help contact centers automate QA, strengthen compliance, and unlock actionable customer insights from 100% of interactions. Traditional QA processes rely on manual sampling, spreadsheets, and reactive coaching. BeyondQA transforms this approach by combining AI, NLP, and speech analytics to automate evaluations, monitor compliance, detect sentiment, and surface operational insights in near real time. What BeyondQA Does QA Automation Speech & Conversation Analytics Compliance Monitoring Coaching & Performance Enablement Business Insights & ReportingStarting Price: $35 -
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CrossCX
Customer Square
CrossCX is a customer experience quality platform for brands with in-house customer service. Listener QM automates quality monitoring of calls, chats and emails with scorecards, evaluations of human advisors and AI agents, AI-assisted debriefing, alerts and corrective action plans. Cross-Mining speech analytics provides transcription in more than 30 languages, automatic tagging, sentiment analysis throughout calls, and theme analysis across conversations. CRM Dataviz, built on Tableau, and Voice of Customer are also part of the platform. An MCP server lets AI assistants query your data. The interface is available in five languages, and CrossCX integrates with existing contact center and CRM systems. -
17
SalesLens
SalesLens
Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.Starting Price: $100 -
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mySQM Customer Service QA
SQM Group
Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition. -
19
Kulissa
Kulissa
Kulissa is a browser-based AI sales coaching platform for organizations that want to practice and assess sales conversations. Its coach, Maya, uses a team's playbooks, product information, evaluation criteria, and call recordings to create voice simulations with AI buyers. Salespeople rehearse discovery, presentations, objection handling, and closing with buyers that can interrupt and push back. Each session produces a transcript, scoring, and feedback aligned with the team's methodology. Hiring teams can use consistent simulations to assess applicants and generate comparative reports. Sales managers and enablement teams can also use the platform for onboarding, ongoing practice, and readiness assessment. The service supports English, French, and German sales practice through a browser-based experience. Organizations can use it for training, interviewing, onboarding, or a combination through custom enterprise engagements. -
20
Della AI
Della AI
Della AI is a web-based sales coaching platform for teams that sell by phone, including outbound sales and insurance teams. Della Live listens to calls in real time and displays a rep's approved script or suggested response when a prospect raises an objection. The platform also evaluates calls and provides transcripts, scores, coaching feedback, and reporting on common objections and rep responses. Della Practice lets reps rehearse with an AI voice prospect that can raise objections based on the team's call history, then scores practice sessions. Managers can use these tools to coach reps during live conversations, review performance, and prepare teams for recurring sales scenarios. Della is designed for sales managers and phone-based reps who want structured guidance and practice across calls.Starting Price: $129/seat/month -
21
Wonderway
Wonderway
Wonderway Coach AI provides a real sales coaching on EVERY. SINGLE. CALL. What can Wonderway Coach do for you: - Fills in coaching scorecards for every call - Checks who is following the playbook (and who isn’t) - Automates the sales QA process - Understands strengths and weaknesses of each sales rep - Identifies what top performers do differently - Saves managers hours each week listening to calls What makes us different from other sales call recording tools? COACH doesn’t compete with conversation intelligence tools - we integrate with them. COACH uses ChatGPT to analyze performance, fill in scorecards and give reps personalized feedback just like a manager (but in a fraction of the time).Starting Price: $40/month/user -
22
Sales Ask
Sales Ask
Sales Ask is an AI-powered sales coaching platform tailored for trades and home service teams, enabling remote, scalable coaching through virtual ride-alongs, call recording, transcription, and real-time analysis. It captures in-person or virtual sales conversations, transcribing and dissecting each interaction to reveal performance patterns, then automatically scores pitches and highlights objections, upsell opportunities, and adherence to sales processes. The system acts as a virtual coach, delivering targeted feedback and talk-track enhancements at scale for every rep, even when managers aren’t present. Sales Ask also builds a playbook of best practices derived from top performers to train new reps effectively, supports role-based dashboards, compares speech metrics, and integrates with CRMs for seamless tracking.Starting Price: Free -
23
Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
24
EvaluAgent
EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction. -
25
Nimitai
REN AI Technologies Private Limited
Nimitai is AI meeting intelligence and conversation intelligence software for B2B SaaS sales teams, founders, and early-stage sales organizations (1–50 reps). Unlike generic meeting notetakers (Fathom, Fireflies, Otter.ai), Nimitai is purpose-built for sales intelligence: → Real-time AI co-pilot during calls (not just post-call) → Objection pattern detection across all recorded calls → Deal risk scoring and next-step monitoring → Rep coaching scorecards (talk ratio, question quality, objection handling) → Win/loss analysis correlated with CRM outcomes → Automatic CRM sync to Salesforce, HubSpot, Pipedrive Nimitai was built by founders Nilansh Gupta and Archit Dhir (REN AI Technologies) after analyzing 350+ real sales calls across 200+ B2B businesses.Starting Price: $149/month/user -
26
Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
27
Kendo AI
Kendo AI
Kendo AI is an AI-powered sales management, training, and enablement platform that centralizes sales coaching, call review, performance analytics, and AI-simulated practice to help teams ramp reps faster, improve objection handling, and drive better outcomes from every stage of the sales process. It uses customizable AI roleplay with human-like prospects so sellers can practice real buyer conversations tailored to industry-specific scenarios and objections, and it automatically reviews and scores sales calls by extracting key moments, trends, strengths, and weaknesses to deliver instant coaching feedback and deeper insights into what happens inside actual communications. Kendo also provides tools like custom scorecards, in-depth analytics dashboards, and an AI sales manager that answers questions about team performance, metrics, and trends in natural language, giving managers visibility and data-driven decision support across teams.Starting Price: $55 per month -
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Vonvo
Vonvo
Vonvo is an AI-powered sales training and coaching platform designed to help sales professionals improve skills, confidence, and outcomes without risking real prospects by combining realistic AI role-play, live coaching support, and automated call analysis into one system. It lets users practice scenarios such as cold calls, discovery conversations, objection handling, and meeting simulations with AI personas that respond convincingly in context, and it provides instant feedback, performance scores, and detailed conversation insights to help reps sharpen their techniques and shorten ramp-up time. Vonvo supports structured practice across popular sales frameworks and includes tools for real-time coaching whispers during live calls, automatic transcription and analysis of conversations, and video role-play with avatars to refine verbal and non-verbal skills.Starting Price: $49 per month -
29
Cresta
Cresta
Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts. -
30
Saley
Saley
Saley is a macOS sales call assistant for individual sellers and sales teams. Its Mac app captures microphone and system audio as separate channels, allowing it to work with Zoom, Google Meet, Microsoft Teams, softphones, and browser calls without a meeting bot. Before calls, it can prepare prospect briefs using business information and a seller’s Playbook. During calls, an on-screen overlay tracks talk ratio, surfaces prospect pain points and objections, and suggests responses and next steps. Live Assist answers questions using the call and Playbook. Afterward, Saley provides a transcript, recap, action items, a five-dimension sales score, and BANT coverage with transcript evidence. Sales reps, SDRs, account executives, founders, and small teams can use it to prepare for calls, receive in-call guidance, and review performance. Call audio and transcripts are processed in the cloud. It requires macOS 13 or later.Starting Price: $69/month -
31
SalesSavvy
SalesSavvy
SalesSavvy is a web-based AI sales call assistant for B2B sales representatives and teams. It helps users prepare for meetings with AI-generated briefs and agendas based on CRM records and prior calls, then supports live transcription, meeting notes, coaching prompts, and tracking of sales goals during conversations. After a call, it produces structured summaries and qualification reports using methods such as MEDDIC and BANT, extracts deal information such as budget, timing, and customer pain points, and creates follow-up tasks. SalesSavvy can sync call recordings, summaries, reports, and action items with CRM workflows. Its use cases include reducing manual post-call administration, organizing deal records, reviewing conversations, and keeping sales teams informed about next steps. -
32
Naoma
Naoma
Naoma is an AI-powered sales analytics platform designed to enhance revenue growth by providing a comprehensive dashboard, call scoring, transcripts, summaries, and coaching insights. It serves as a sales control panel where users can monitor revenue progress, leads, deals, conversions, and other key metrics. Naoma evaluates up to 100% of sales calls, analyzing each interaction and offering real-time recommendations for improvement. It automatically identifies customer objections and competitor mentions from dialogues, enabling users to adjust scripts and address them more effectively. With AI coaching, Naoma pinpoints sales team strengths and areas for growth, delivering actionable feedback for easy implementation. Trained on over 500,000 minutes of labeled sales calls with input from leading sales professionals, Naoma offers a fine-tuned AI model for sales.Starting Price: $69 per month -
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Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving. -
34
Yolk
Yolk
Yolk is AI-powered sales coaching and training software for revenue teams. It connects to your call-recording tools to automatically analyze real sales conversations, score reps on core selling skills (discovery, objection handling, rapport, closing), and surface trends in dashboards—so leaders can spot skill gaps without manual transcript reviews. When gaps are identified, Yolk generates personalized, lifelike roleplays that mirror real buyer interactions. Reps practice with human-like AI avatars in low-stakes simulations and receive instant feedback and actionable guidance after every session. This continuous loop of analysis → practice → feedback improves consistency, accelerates ramp, and scales coaching without adding headcount. Key features: automated call scoring, skill-gap dashboards, customized AI roleplays, instant reports, and integrations with common enablement tools.Starting Price: $45/user/month -
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Pepsales AI
Pepsales AI
Pepsales is the AI platform of choice for B2B sales teams looking to shorten sales cycles, improve deal qualification, and consistently hit revenue targets. Powered by real-time conversation intelligence, Pepsales gives sales leaders and account executives the insights and guidance they need to close more deals, faster. By analyzing calls, meetings, and prospect conversations across Zoom, Google Meet, and Microsoft Teams, Pepsales delivers live coaching, qualification scorecards, and AI-driven action items, so every rep runs a winning sales process. It seamlessly integrates with CRMs like Salesforce, HubSpot, Zoho, and Pipedrive, automatically syncing summaries, insights, and next steps to keep your pipeline moving. Whether you're scaling MEDDPICC, BANT, or any other sales methodology, Pepsales helps you implement it at scale with consistency. Top Sales teams at companies like Spyne, Rocketium, Spotdraft, and Hubilo trust Pepsales AI.Starting Price: $19/user/month -
36
Claap
Claap
Claap automates sales busywork and ensures frameworks like MEDDIC, SPICED, and BANT are consistently applied, handling everything from meeting notes and CRM enrichment to deal reviews and coaching. Admin tasks are killing your Sales team. Claap saves Sales reps up to 30 minutes after each meeting. Automatically record & transcribe in 99 languages. Claap summarizes your calls with your own template. Send email follow-ups that clone your voice in 1 click. Claap keeps your CRM & deals in sync with auto-filling. Stop losing winnable deals. Claap analyzes your pipeline and helps you plan your next steps based on your sales playbook. Easily search your entire workspace to instantly find the insights you need. Receive monthly reports about the top objections & feature requests preventing you from winning more deals. Get all your deal reviews on autopilot and plan your next moves with our deal scorer.Starting Price: €24 per month -
37
Zenarate AI Coach
Zenarate
Deploy AI/ML helping humans perform rather than replace their roles. Your Zenarate AI Coach platform develops confident top performing agents delivering industry leading KPIs through conversation simulation. Send us your high-impact role plays in any format, or populate our role-play template. Smart, enthusiastic professionals putting our Customers first every day - and meaning it! Experience delivering light lift, fast stand up, immediate ROI - just ask any of our Customers! Develop confident prepared new hire agents before their first customer or prospect call, close tenured agent call type & skill gaps. Assign targeted stories addressing individual and team needs. -
38
SalesMagic
SalesMagic
SalesMagic is a self-service sales training platform that lets your sales team practice and improve their selling skills before they talk to real leads. Create personalized prospect personas that mirror your real-world customers and engage in role-play conversations with those customers using state-of-the-art generative voice AI. Post-call analysis provides expert guidance on performance along with actionable improvements. Each call is scored based on a standard sales methodology that you select (SPIN, MEDDIC, BANT, etc.)Starting Price: $19.98/month for 30 credits -
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Rippit
Rippit
Rippit is a conversation data platform that turns customer interactions from helpdesks, sales calls, meetings and other connected sources into structured, searchable data. Customer experience, support, product, sales and operations teams can use natural-language analyses and reusable AI agents to identify contact drivers, product feedback, churn signals, quality issues, compliance concerns and chatbot or AI-agent problems. The platform enriches conversation records with fields such as intent, sentiment, resolution and root cause, then helps teams examine trends and trace findings to source conversations. Teams can schedule Agent Apps to repeat analyses and deliver insights, and connect external assistants through Rippit’s hosted Model Context Protocol server. It helps organizations analyze customer conversations and turn findings into team workflows.Starting Price: $185/month -
40
TransMon
TransMon
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same. -
41
Stella Connect
Medallia
Keep your customer service agents engaged from anywhere. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere. Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams. Customer service agents deal with surprises every day, but their performance should never be one of them. Keep work-from-anywhere teams connected through role-specific dashboards, transparent feedback, and personalized coaching. Negative feedback does happen, but with Medallia’s Agent Connect you can give agents the chance to self-correct and proactively reach out for help. Put agent’s in the driver’s seat with real-time transparency. -
42
100 Dials
Sales House LT
100 Dials is a web-based AI cold call simulator for sales development teams. Reps practice live, interruptible voice conversations with AI prospects created from their target accounts, or use built-in personas and graduated difficulty levels. After a call, the product retains its transcript, statistics and outcome; its coaching report scores six skills—opener, reason for calling, discovery, objection handling, value proposition and close—and highlights a specific improvement. Managers can review team and per-rep skill trends, call activity, meeting outcomes and commonly mishandled objections. Sales enablement teams can upload call transcripts from supported sources to shape prospect language and coaching around their buyers. The product also provides an objection library and team features such as roles, notes, streaks and a leaderboard. It is intended for SDRs, managers and sales enablement teams.Starting Price: $47/user/month -
43
Salesfox
Salesfox
Salesfox is an AI-powered sales training platform designed to help trainers build confident, skilled sales reps through real-time roleplay drills. It enables trainers to create realistic objections, have trainees respond live, and provide targeted feedback based on recorded sessions. The platform supports fast, daily 60-second drills that improve reps' confidence and ability to handle high-pressure sales calls. Salesfox offers both human-led coaching and AI-driven training options, including objection drills, call simulations, and auto-scoring. Its intuitive dashboards provide deep insights into individual and team performance, making it easy to track progress and tailor coaching. Designed for scalability, Salesfox helps sales teams train more reps efficiently while maintaining personalized coaching quality.Starting Price: $49/user/month -
44
OptiCall
OptiCall Solutions
OptiCall is an AI-powered voice intelligence platform designed for telecom providers and contact centers to optimize customer operations. It analyzes 100% of customer conversations using AI to uncover insights, improve service quality, and increase conversion rates. The platform provides real-time agent assistance, offering guidance, next steps, and risk alerts during live calls. It includes automated QA scoring and custom scorecards to replace manual call reviews and ensure consistent evaluation. OptiCall also supports multilingual workflows, enabling teams to analyze and manage conversations across different languages. Its unified system combines analytics, voicebot routing, and operational workflows into a single platform. Overall, OptiCall helps organizations enhance performance, reduce inefficiencies, and gain full visibility into customer interactions. -
45
Aircover
Aircover
Every seller can accelerate opportunities with in-call coaching and post-call account guidance. Equip reps to give customers answers immediately. Reinforce deeper discovery, value messaging, and sales process in every call. After the call, Aircover automatically uncovers customer priorities, drafts email follow-ups, transcribes meeting notes, and generates a rep scorecard. Consistency across all sellers and shorter sales cycles. Aircover AI equips reps to give customers answers immediately. Reinforce deeper discovery, value messaging, and sales process in every call. Every rep can answer every customer's question on the spot. reinforce discovery and sales process in every call, and find the business-critical initiatives and the right messaging at the right time. It also shortens ramp time, increases rep efficiency, equips new reps to drive conversations forward, drives consistent messaging, and coaches reps without attending calls or listening to recordings. -
46
Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
47
Zoom Workforce Engagement Management
Zoom Communications
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.Starting Price: $149/user/month -
48
Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance. -
49
Playvox
Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. -
50
Enthu.ai
Enthu.AI
Drive revenue, enhance customer experience and improve operational efficiency through AI-generated insights across 100% customer conversations. Find opportunities to improve sales pitches, unearth compliance issues, enhance customer experience, and much more. Enthu.AI is 100% customizable to your specific use case, be it sales, service, or customer success. Easy data visualization that drives actionable insights across multiple business functions – unlocking revenue opportunities. Filter calls across dates, agents, moments, feedback, duration, call type; and much more. This helps you build and test calls against custom QA hypotheses. Review a 30-minute call in under 30 secs by automatically seeking audio to the duration where a dialogue is spoken. You don’t need to listen to a call end to end.Starting Price: $59 per user per month
