Audience
Telecom providers, ISPs, and contact center teams seeking AI-driven voice analytics, QA automation, and real-time agent support to improve customer experience and operational performance
About OptiCall
OptiCall is an AI-powered voice intelligence platform designed for telecom providers and contact centers to optimize customer operations. It analyzes 100% of customer conversations using AI to uncover insights, improve service quality, and increase conversion rates. The platform provides real-time agent assistance, offering guidance, next steps, and risk alerts during live calls. It includes automated QA scoring and custom scorecards to replace manual call reviews and ensure consistent evaluation. OptiCall also supports multilingual workflows, enabling teams to analyze and manage conversations across different languages. Its unified system combines analytics, voicebot routing, and operational workflows into a single platform. Overall, OptiCall helps organizations enhance performance, reduce inefficiencies, and gain full visibility into customer interactions.
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Integrations
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Company Information
OptiCall Solutions
Founded: 2015
Austria
Opticall.solutions
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