Audience
Companies of all sizes that want to improve conversions with a conversational intelligence platform
About Convin
Convin is a conversation intelligence platform that integrates Generative AI to transform call center operations. It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. The platform seamlessly integrates with existing systems and supports 70+ languages, making it ideal for global organizations looking to scale their contact center operations effectively.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Convin
Founded: 2020
India
convin.ai/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online
Convin Frequently Asked Questions
Q: What kinds of users and organization types does Convin work with?
Convin works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Convin support in their product?
Convin supports these languages: English.
Q: What kind of support options does Convin offer?
Convin offers support via phone support and online.
Q: What other applications or services does Convin integrate with?
Convin integrates with: Aircall, Dialpad Support, Freshsales, Google Calendar, Google Meet, HubSpot CRM, HubSpot Customer Platform, Outreach, Pipedrive, QEval, Salesforce, Dialpad Connect, and Zoom.
Q: What type of training does Convin provide?
Convin provides training in the form of live online.
Q: Does Convin offer a free trial?
Yes, Convin offers a free trial.
Convin Product Features
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Recording Bookmarking
Not Supported
Video Call Recording
Not Supported
Conversation Intelligence
AI Insights
Supported
Account Health Alerts
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Snippets
Supported
Call Transcription
Supported
Call/Meeting Sharing
Supported
Sales Coaching
Supported
Topic Tags
Supported
Topic-Based Analytics
Supported
Video Conferencing Analytics
Supported
Win/Loss Analysis
Supported
Revenue Intelligence
Actionable Insights
Supported
Alerts / Notifications
Supported
CRM Interactions
Supported
Call Scoring
Supported
Conversation Intelligence
Supported
Dashboard
Supported
Email/Message Interactions
Supported
Market Intelligence
Supported
Phone Call Interactions
Supported
Pipeline Visibility
Supported
Sales Coaching
Supported
Video Call Interactions
Supported
Sales Coaching
Assessments
Supported
Audio / Video Conferencing
Supported
Built-In Course Authoring
Supported
Call Recording
Supported
Gamification
Supported
Goal Setting / Tracking
Supported
Learning Plans
Not Supported
Onboarding
Not Supported
Performance Metrics
Not Supported
Sales Enablement
Performance Management
Supported
Training Management
Supported
Collaboration
Not Supported
Contact Management
Not Supported
Content Management
Not Supported
Document Management
Not Supported
Goals / Quota Management
Not Supported
Lead Management
Not Supported
Meeting Management
Not Supported
Presentation Management
Not Supported
Proposal Management
Not Supported
Territory Management
Not Supported
