Audience
BPO, KPO, corporate companies, collection agencies, businesses, telemarketing companies, call centers, and organizations in banking, healthcare, e-commerce, automotive, and government.
About Elision AI Voice Analysis
AI Voice Analysis is Elision Technologies' contact-center conversation analytics product for quality assurance and supervisory teams. It analyzes customer-agent calls to produce transcripts, sentiment and emotion indicators, intent and conversation-pattern insights, and automated call and agent scores. Teams can use these results to review service quality, check script and compliance behaviors, prioritize calls that need human attention, and support coaching. The platform is described as providing live sentiment and risk alerts during calls, alongside post-call scorecards and summaries. It is designed for contact-center operations such as customer support, sales, banking and finance, collections, and BPO/KPO services. Elision states that the product integrates natively with its DialShree and VoiceLink platforms.
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Pricing
Starting Price:
$100/month
Pricing Details:
AI Voice Analysis is priced at $100 per month.
Integrations
Company Information
Elision Technologies
Founded: 2007
India
www.elisiontec.com/products/ai-voice-analysis/
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