Zenarate AI Coach

ServiceSim is an AI-enabled simulated customer that lets your agents repeatedly practice any kind of customer scenario in a lifelike situation with all of the variables they’ll see in a typical conversation. With ServiceSim, agents train with voice or chat in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge. Replicate the customer side of any interaction with unique and realistic voice or chat conversations that simulate even the most sophisticated customers. Trainers no longer need to be constantly watching over agents’ shoulders in order to efficiently deliver feedback, give instruction, and spot issues.

CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.