Audience
Companies inj need of a quality monitoring software that helps save time and drives better decision-making
About TransMon
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same.
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Pricing
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Company Information
TransMon
Founded: 2010
India
transmonqa.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
TransMon Frequently Asked Questions
Q: What kinds of users and organization types does TransMon work with?
TransMon works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does TransMon support in their product?
TransMon supports these languages: English.
Q: What kind of support options does TransMon offer?
TransMon offers support via phone support and online.
Q: What other applications or services does TransMon integrate with?
TransMon integrates with: C-Zentrix Contact Center, Freshdesk, MyOperator, and Zendesk.
Q: What type of training does TransMon provide?
TransMon provides training in the form of documentation.
Q: Does TransMon offer a free trial?
Yes, TransMon offers a free trial.
