Della AI

Kulissa is a browser-based AI sales coaching platform for organizations that want to practice and assess sales conversations. Its coach, Maya, uses a team's playbooks, product information, evaluation criteria, and call recordings to create voice simulations with AI buyers. Salespeople rehearse discovery, presentations, objection handling, and closing with buyers that can interrupt and push back. Each session produces a transcript, scoring, and feedback aligned with the team's methodology. Hiring teams can use consistent simulations to assess applicants and generate comparative reports. Sales managers and enablement teams can also use the platform for onboarding, ongoing practice, and readiness assessment. The service supports English, French, and German sales practice through a browser-based experience. Organizations can use it for training, interviewing, onboarding, or a combination through custom enterprise engagements.

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.