Audience
Companies with distributed customer service agents
About Stella Connect
Keep your customer service agents engaged from anywhere. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. With teams removed from the contact center floor, Stella Connect allows you to ensure high-quality customer interactions and coach agents from anywhere. Stella Connect drives agent engagement and performance for work-from-anywhere customer service teams. Customer service agents deal with surprises every day, but their performance should never be one of them. Keep work-from-anywhere teams connected through role-specific dashboards, transparent feedback, and personalized coaching. Negative feedback does happen, but with Medallia’s Agent Connect you can give agents the chance to self-correct and proactively reach out for help. Put agent’s in the driver’s seat with real-time transparency.
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Pricing
Free Trial:
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Company Information
Medallia
Founded: 2001
United States
stellaconnect.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Stella Connect Frequently Asked Questions
Stella Connect Product Features
Employee Engagement
Benchmarking
Supported
Cultural Alignment
Supported
Employee Awards
Supported
Employee Recognition
Supported
Feedback Management
Supported
Goal Management
Supported
Performance Management
Supported
Pulse Surveys
Supported
Employee Guides
Not Supported
Health & Wellness Programs
Not Supported
