iTouchVision Alternatives

Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price.

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

The ExakTime solution allows construction organizations to automate time keeping and payroll processing, optimize costs, improve compliance, and optimize field operations. ExakTime Connect, along with ExakTime Mobile, is a time and attendance, cloud-based product that gives you the power to manage employee time records, job costing information, locations and other field data. This powerful product integrates with major accounting/ERP programs and helps construction organizations save time, reduce costs, drive employee efficiency, and mitigate risks, ultimately improving their bottom line. With more than 8,500 ExakTime customers nationwide, we specialize in serving construction companies, with a focus on general, specialty, service and supply, and government contractors.

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry-leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics.

Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.

YourRadar is a cloud-based, fully customizable workforce management software that improves the efficiency and profitability of small service businesses. Owners, managers, and dispatchers all have been appointed with the difficult task of organizing and scheduling the different tasks or jobs of workforce employees. It is on them to ensure that everything is running smoothly, yet at the same time be prepared for the unexpected. An important aspect of this is ensuring they have the right tools to mitigate the time spent on mundane tasks and fixing problems. By creating job completion estimates the person in charge of scheduling will know whether or not an employee is close to being over or under of their completion time. Instead of that employee being late for their next appointment, the scheduler will be able to see in real time who else is available and how far away they are from another job. This means less phone calls and more effective action.

FieldPulse is your business hub, helping you run your mobile service or contracting business. Because you work in the office and on-the-go, FieldPulse is available on iOS, Android, and the web. Scheduling, Customer Management, Estimates/Invoicing, Digital Payments, Timesheets, GPS-location tracking, and more. FieldPulse gives you the tools to build your business by cutting down on paperwork, making your team more efficient, and building better relationships with your customers. Franchise Business Management. Customer Management Scheduling & Dispatching Estimates & Invoices Timesheets Customer Communications Booking Portals and much more...

Synchroteam scheduling software and mobile app is the best tool to organise your Service Business. Synchroteam is a complete, feature-rich, and customizable solution suitable for field service businesses of all types and sizes. It covers scheduling and dispatch, mapping and GPS tracking, job management and reporting, inventory management, quote, invoice, field service CRM, payment solution and more.

Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management, and reporting boosts your bottom line. Keep track of all aspects of Service Issues, from ticketing and technician routing to inventory control and vehicle maintenance. We forecast vault cash differently than any processor or ATM software on the market. Our customers are returning 20% of their vault cash using ATM SMART. SMART includes a fully integrated, powerful, and successful CRM solution to manage the relationships with your customers, vendors, and sales prospects.

OpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multichannel interaction analysis, offering real-time agent support and call center performance management capabilities. Qfiniti automatically delivers relevant, accessible and actionable customer intelligence to allow organizations to better understand customer interactions and deliver outstanding service across the globe. Deployed on-premises or on the cloud, Qfiniti integrates with most contact center telephony systems and CcaaS vendors, such as Amazon Connect, Twilio, RingCentral and Genesys. Offers performance assessment capabilities to identify coaching opportunities. Allows users to create and modify evaluations online with easy-to-use scoring and navigation features. Uses unique agent rankings, skills, seniority and availability to support scheduling,and allows users to forecast staffing requirements and accurately schedule single and multi-skilled agents.

Verizon Field Force Manager is a workforce management solution that encompasses everything from mobile timesheets and barcode scanning to remote scheduling and geofencing. It provides the visibility needed to drive efficiency in the field and the data needed to streamline processes for all types of organizations. Small businesses that rely on efficient, customer-oriented field team performance to succeed. Medium-sized and large enterprises with either large field services or remote employees requiring back-office connectivity. A wide range of Public Sector agencies with mobile workforces and teams in the field. Monitor worker hours with mobile timesheets and use digital verification for faster billing. Record reimbursable mileage, parking and tolls, and digitally send data to the office. Track inventory, productivity, payroll costs, job performance and service satisfaction.

Leading field service management software that enables you to increase productivity and reduce costs through dynamic resource scheduling and mobile workforce management. Product Details: The Kirona Field Workforce Automation solution comprises four key software applications: DRS Dynamic Resource Scheduler, Job Management, WorkHub and InfoSuite. These four solutions are supplemented with modules like DRS Project Planner, specifically developed to manage complex projects or interdependent cycles of work and products like MobileIron and Threatshield designed to complement their existing security measures with industry-leading enterprise threat management. Founded in 2003, Kirona has grown to be recognized as the leader in delivering Field Workforce Management Software. Kirona combines innovative software development with an exceptional service organization to ensure that the technology delivers significant value.

TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features.

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place. Unique in offering enterprise organizations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment. Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems. Scales to meet the needs of large organizations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.

Say “goodbye” to manual work, tedious spreadsheets and complicated software. Say “hello” to a smart WFM solution that makes your life easier, your contact center better and your customers happier. Instead of feeling frustrated with a WFM solution that just adds to your workload, try one that makes planning a breeze. injixo is an extraordinarily user-friendly and easy-to-navigate WFM solution for call centers. It is designed to save you money, time, and stress - while empowering you to do more with less. Instead of waiting in line to get support, be delighted with real customer care that deserves the name. Our support team and smart self-service options provide you with excellent onboarding, training, and advice to help you in your daily work with injixo. Instead of dealing with an inefficient workforce management process, you can automate and optimize your WFM from start to finish.

Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to.

M-LINX™ is a proprietary enterprise-class mobile workforce management application suite created by Mobile Computing Corp. Inc. This ‘best-in-class’ solution has been developed with an almost 30-year evolution in the industries you work in. The end product is a suite of tools that, when configured, delivers a custom-engineered solution. M-LINX™ has been created and developed with not only today, but with the future in mind. Many of our customers are running 2nd and 3rd generations of the solution. The solution provides tools for Senior level Managers, Dispatchers, Inventory and Asset managers and mobile users. MCC is a leading full-service provider of real-time field force mobility and optimization solutions. M-LINXTM is proven to dramatically enhance customer service and retention while reducing operating costs.

An operation platform designed and built for service-based businesses everywhere. Configure and control payroll to minimize time spent processing. Manage every aspect of your workforce from one place. Know where your fleet and assets are at any given time. Make communications between on-site and office teams easy and instant. Allow employees to fill out timesheets that cover break types, travel, allowances, and more. Eliminate paper, take all your forms digital, and complete them on your mobile device. Harness your data with a range of sophisticated reports. Control and respond to situations in real-time using MTM. Drag-and-drop scheduling lets you set up the day or handle urgent changes. Communication between field and office stays crystal clear with real-time messaging. And even tasks like completing jobs or accepting shifts can be done the moment they need to be.

Optimize labor costs, manage capacity more effectively and improve service levels with the Alvaria workforce management and optimization solutions. Maximizing contact center efficiency is critical to delivering great customer experience while minimizing operating costs. From precision volume forecasting to mobile schedule management, optimal seat utilization and beyond, Alvaria Workforce provides the solutions you need to ensure you have the right agents in place at the right time to deliver superior customer service. Core call center workforce optimization and management components include potent tools for forecasting, tracking and scheduling the workforce. These tools are essential in getting the right agents with the necessary skills, in the right seats, at the right time.

It can be complicated to manage your deskless workforce, but your employees and customers don't need to know that. The Deskless Productivity Cloud from Skedulo enables any company in any industry to schedule, manage, engage, and analyze their mobile workforce. Eliminate the pain of manual scheduling, whether you’re managing field work, appointments, or shifts at fixed locations. Skedulo’s powerful scheduling software makes it easy to get the right person to the right place on time, every time. Easily customize Skedulo to fit the way you work. Our purpose-built solutions grow with you every step of the way, no matter the size of your workforce, and integrate with the tools you already know and love. Equip your deskless workforce, wherever work takes them. Keep schedulers and mobile teams on the same page. It’s easy to see work details, schedule changes and status updates. Simply put, it’s everything your deskless worker needs to get their work done.

Reslink is a workforce and facilities management system suitable for facilities service providers. It can be used to manage a wide range of FM services. Workforce onboarding, training and offboarding. Task assignment and scheduling. Time and attendance monitoring. Soft FM service provision. Asset and inventory management. Integration with third-party systems, such as ERP applications, and IoT technology is available. The Demo will represent a small part of our Admin-panel platform. You can always contact us to get to know more or ask for more features. Project planning and consultancy is part of our business. With our expertise, we can help you transform your business to become fully digital and remain to comply with your existing processes. A workforce and facilities management system for facilities management service providers to build processes that represent every aspect of a facilities management service contract.

Manage your service and maintenance businesses through one central system with Joblogic, an easy-to-use service management software. From logging quotes and jobs, to scheduling and tracking, and even invoicing, Joblogic offers the tools to connect your back office, mobile workforce, and customers with ease. No installation or server needed. Immediately access the solution from anywhere on any device.

A powerful, multifaceted application, AT&T Workforce Manager gives your business access to vast amounts of data. This gives you a unique insight into your mobile workforce, while equipping you with tools you need to build streamlined communication channels. Choose from hundreds of templates or customize your own. Add photos, calculations, graphs, and more. Create, modify or update orders for deliveries, service calls, and more all from your phone or tablet. Add AT&T Enhanced Push-to-Talk and make individual or group calls from within the Workforce Manager application, view employees current locations, and more. Don’t risk losing a paper time sheet. Now your employees can clock in/out for breaks and lunches, all from the AT&T Workforce Manager app. Monitor field task activities, employee hours, locations, and data entries in near real-time via a mobile web dashboard.

One of the biggest misconceptions is that if you want to grow your business and take on more projects, you need to hire more people. This strategy may allow you to serve more clients, but it won’t enable you to boost ROI. Hiring more field workers isn’t the answer. Instead, you should aim to optimize the productivity of your current team. The simplest path to improved productivity is to introduce automated workflows. When done right, workflow automation tools make complicated business processes easier and faster. You’ll be able to serve more clients with the same amount of resources. Increase ROI and achieve scalable growth, effortlessly, with simple, effective automation. Field service management teams are often hesitant to make the switch to a new workforce management solution. Rightfully so, as most platforms tend to be data-driven and can take a while to learn. That’s where StreetSmart is different.

All-in-one software for repair shops and more. Part-time business? Full-Service Shop? Computer Repair Shop? Multiple Locations? We Have You Covered! Increase Shop Efficiency with RepairShopr’s Workflow. Build Customer Relationships with Integrated Communication Tools. Create Repeat Business and Attract New Customers with Leads and Marketing Tools. Not just a simple CRM but a powerful integrated marketing platform. Our free trial lets you test things out to make sure RepairShopr is the right fit. Quickbooks, Xero, Slack, eTech Parts, PayPal, Google Calendar, Cloud Print, RepairTech, plus much more. CRM, ticketing, invoicing, billing, automated marketing, 3-way email, POS System, inventory, scheduling. Mobile phone repair, inventory management, automated ordering, refurbs, accessories POS, time clock. Bike, Jewelry, Watch, Scuba, Auto, Camera, Small Engine, Drone, Shoe Repair, IT Pros / MSP You name it, it’s covered!

CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.

Orgvue has the power to bring people and business data to life through a richer, more visual organizational design and workforce planning experience. For every design and planning challenge, we have a solution. Orgvue puts an organizational structure in place to ensure you have the right people, in the right place, at the right time. Helping you bridge the gap between workforce demand and supply. Organizational design with Orgvue is an ongoing and cyclical process of continual improvement, with access to best-in-class methodology on a single platform. Through a combination of SaaS and advisory services, Orgvue helps you establish the target demand and manage gaps between workforce supply and demand. In a constantly changing world, Orgvue has the design and planning capability to shift your organization's structure, size, and talent in response to change. Deliver promised value with Orgvue as your workforce planning platform.

Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace.

Daxium-Air is a range of customizable mobile business Apps. Your efficiency and your image are strengthened. Fast-track all your retail operations. Your sales and merchandising teams carry out daily activities; POS, advertising, data gathering on site, checking stores, mystery shopping and much more. Manage and optimize the tasks of your technicians, supervisors, inspectors plan their tasks and digitalize their intervention reports with real-time mobile forms. Our web/mobile platform Daxium-Air is designed to build your own mobile workforce management tool with a customizable back-office (colors, menus, forms). Build your dashboards, automated reports to monitor your operations.

Many organizations are currently struggling to recruit for skilled trades positions as demand outstrips supply. These organizations must now consider other ways in which they can maximize the productivity of their current teams. With our clients typically seeing an increase in productivity from our field service management software ranging from 25% to 60%, we have developed a Resource Calculator to help you consider how much more efficient and productive your current team could be with Oneserve. Field service management software helps organize and connect remote teams quickly and efficiently. Oneserve’s industry-leading service software allows knowledge and information to be shared, updated, and monitored in real-time, allowing for smoother business processes and improved customer experience. Our mobile app is perfect for a workforce that is constantly in the field. It allows employees to manage their time and workload, leading to exceptional customer service.

FLS VISITOUR is a real-time software for route planning and appointment scheduling for field service businesses. Whether you're responsible for dispatching, customer service, management, or the IT department, FLS VISITOUR lets you optimize resources and enjoy significant cost savings. FLS VISITOUR boasts real-time tour optimization, automation, data management, data exchange, data protection, and multi-channel communication. Thanks to intelligent deployment and route planning, your field staff can complete more jobs and still finish on time. And in combination with FLS MOBILE, the professional Field Service App, they get a mobile companion with which you can exploit the full potential of digital service processes

Australian owned and supported, Dusk IOP brings together teams and data sources to work smarter. Through visibility, actionable insights, intelligence and automation, enable your field workforce, back office operations and customers to collaborate under the same virtual roof. From workforce scheduling to project management and workflows, Dusk IOP provides a scalable platform setting the benchmark for automation, visibility, compliance and safety. The single view that integrates easily to your systems. Schedule your resources or crews with drag 'n' drop dispatch and reassign work at the click of a button. Built in constraints for skills, shifts, location and more. Plan, collaborate and monitor Agile projects with notifications and multi views. Gantt, Task View, Kanban and a dynamic risk matrix. Streamline your projects. Replicate your paper forms from your virtual office. Increase your profitability by understanding true job costs including tool time, travel time and allowances.

Grow your trade or service business with a software and mobile app that keep your jobs on track and everyone connected. Our field service management software allows you to say goodbye to masses of paperwork and start having all of your job information available online whenever you need it. Organize your back office and cut admin costs. Our job management software & mobile app helps your business grow without breaking the bank. Cloud based software to make your business more efficient both from a job management & job scheduling perspective. Manage jobs, quotes, invoices, customers and schedules all within a single, affordable app. Get more done with less effort! Field engineers love our software! Improve service delivery & overall business organization. Create jobs, quotes, invoices, purchase orders and forms electronically. Get vital data from your team and track Job progress. Photos, notes, customer signatures and timesheets keep you instantly updated.

Plug into your field force to improve customer satisfaction, reduce operational costs and increase profit margins. We work closely with our clients to understand their specific business problems and provide unique & customized solutions that can be easily plugged into their field forces and produce real benefits which help them in meeting their goals. Fieldomobify is a mobile app and Software solution built for field service management on the cloud. Service teams can use it to automate and streamline their day-to-day processes which include activities like scheduling, dispatching monitoring etc. Plug2Field is a customized Workforce Management Platform for enterprises. Enterprises can use it for their field service as well as field sales staff. These mobility Solutions are built with specific customer requirements and are customized to suit unique features which may vary from organization to organization.

Scheduling Manager Gemini is a multi-functional software management tool for field service businesses. It incorporates robust CRM features, as well as Job Scheduling, Employee Scheduling, Accounts Receivable, Payroll, Mapping, SMS and Caller ID to help a wide range of service businesses improve their efficiency and customer service capabilities. Scheduling Manager Gemini interfaces with several off-the-shelf business accounting and payroll solutions including QuickBooks, ADP, Sage, Xero, MYOB, Infusionsoft, Paychex and Act!. The software is available as either a desktop or web-based application and can be tailored to meet the specific needs of each customer. Industries serviced include residential and commercial cleaning, carpet cleaning, fire extinguisher maintenance, janitorial, home health care, HVAC, pest control and many others. It interfaces with SM-Mobile, our mobile app (runs on Android or Apple).

Being native to Salesforce platform offers a best-of-the-breed field service management solution. Solution designed to go everywhere you go. The FieldForcePro Field Service Management solution is designed to deliver an integrated, proactive and easy-to-use interface to overcome obstacles such as diverse job skill requirements, lack of parts, travel schedule, and meeting service level agreements. FieldForcePro provides greater collaboration between Contact Center Agent, Dispatcher Agents, and Field Technicians by leveraging on the Salesforce platform, Lightning components, and Salesforce1 mobile application. Enabled with Assisted Scheduling and field-ready functionalities, FieldForcePro boosts technician productivity and increases your First-Time-Fix rate by 35%. You can prioritize and assign jobs quickly and easily. View work orders from anywhere, anytime.

Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.

Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture.

Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management.

NICE Workforce Management is the industry-leading workforce management software solution. Delivering the industry's most accurate and actionable schedules and forecasts, this solution helps businesses reduce labor waste and achieve their goals using patented forecasting algorithms. With NICE WFM, you can reduce headcount requirements, simplify long-term planning, improve agent engagement, and enhance workforce efficiency. Improve everything from schedule adherence and attendance to agent satisfaction and engagement with one solution. Minimize WFM administrative and maintenance overhead. Increase employee utilization, improve scheduling efficiency for a better CX with an intelligent approach to forecasting and scheduling. Digital channels require different workforce behaviors and measures, make sure you plan and staff accordingly! Expect the unexpected and make staffing changes in a flash.

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals. We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers. We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens?

The Genesys PureConnect customer experience application. A flexible, all-in-one CX application that meets your needs. The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems.

Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs.

Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.

ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively.

AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules.

MobiWork® award winning mobile workforce software solutions are a perfect fit for any business with employees and contractors that are working in the field on a regular basis. Each turnkey solution is crafted for a specific industry vertical or use cases, ready for immediate deployment, configurable and available all around the world in multiple languages for a broad range of company size (small, mid-size and large enterprises). Each MobiWork® turnkey software solution is crafted for a specific industry vertical or use cases based on industry best practices, many successful deployments worldwide and the wealth of knowledge we have acquired over the past 10 years helping companies of all sizes worldwide.

Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.